# Home
**Specification:**
**Domain:** https://still-websites-ae-int1.c-2749.maxcluster.net
**Language:** en
**Generated:** 2026-08-18 20:29:04
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## Page Structure
- **[Home](https://still-websites-int1.c-2749.maxcluster.net/)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/index.html.md)
- **[Solution Competence](https://still-websites-int1.c-2749.maxcluster.net/solution-competence)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence.md)
- **[Smart Logistics](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/smart-logistics)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/smart-logistics.md)
- **[Goods Receipt](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/smart-logistics/goods-receipt)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/smart-logistics/goods-receipt.md)
- **[Storage optimization](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/smart-logistics/storage-optimization)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/smart-logistics/storage-optimization.md)
- **[Order picking](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/smart-logistics/order-picking)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/smart-logistics/order-picking.md)
- **[Industry Applications](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/industry-applications)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/industry-applications.md)
- **[Fleet Solutions](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/fleet-solutions)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/fleet-solutions.md)
- **[Intralogistics Consultancy](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/fleet-solutions/intralogistics-consultancy)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/fleet-solutions/intralogistics-consultancy.md)
- **[Energy Solutions](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/energy-solutions)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/energy-solutions.md)
- **[Digital Solutions from STILL](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/digital-solutions-from-still)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/digital-solutions-from-still.md)
- **[References](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/references)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/references.md)
- **[Use Cases](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/references/use-cases)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/references/use-cases.md)
- **[Detail](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/references/use-cases/detail)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/references/use-cases/detail.md)
- **[Trucks](https://still-websites-int1.c-2749.maxcluster.net/trucks)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/trucks.md)
- **[Safety](https://still-websites-int1.c-2749.maxcluster.net/trucks/safety)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/trucks/safety.md)
- **[Intralogistics-systems](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems.md)
- **[Automation in logistics](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems/automation-in-logistics)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems/automation-in-logistics.md)
- **[Narrow aisle trucks](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems/narrow-aisle-trucks)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems/narrow-aisle-trucks.md)
- **[Tugger trains](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems/tugger-trains)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems/tugger-trains.md)
- **[Racking systems for industry](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems/racking-systems-for-industry)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems/racking-systems-for-industry.md)
- **[Material flow management](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems/material-flow-management)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems/material-flow-management.md)
- **[Fleetmanagement](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems/fleetmanagement)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/intralogistics-systems/fleetmanagement.md)
- **[Service](https://still-websites-int1.c-2749.maxcluster.net/service)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/service.md)
- **[Maintenance and repair](https://still-websites-int1.c-2749.maxcluster.net/service/maintenance-and-repair)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/service/maintenance-and-repair.md)
- **[Driver Trainings](https://still-websites-int1.c-2749.maxcluster.net/service/driver-trainings)**
## Driver trainings
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/service/driver-trainings.md)
- **[Career](https://still-websites-int1.c-2749.maxcluster.net/career)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/career.md)
- **[That's us at STILL](https://still-websites-int1.c-2749.maxcluster.net/career/thats-us-at-still)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/career/thats-us-at-still.md)
- **[Training & Integrated Degree Program](https://still-websites-int1.c-2749.maxcluster.net/career/training-integrated-degree-program)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/career/training-integrated-degree-program.md)
- **[Your Prospects](https://still-websites-int1.c-2749.maxcluster.net/career/your-prospects)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/career/your-prospects.md)
- **[Company](https://still-websites-int1.c-2749.maxcluster.net/company)**
STILL is a leading supplier of forklifts, tractors, and intralogistics systems worldwide, with over 8,900 employees and a global network of branches.
STILL provides tailor-made internal logistics solutions worldwide and provides smart networking solutions for forklift trucks and warehouse technology, software, services, and maintenance. The company—founded by Hans Still in 1920 with a great deal of creativity, entrepreneurial spirit, and quality—quickly developed into a world renowned and strong brand. Today, around 6,900 qualified employees from Research and Development, Production, Sales and Service work to meet the requirements of customers all over the world.
STILL is part of KION, which is the largest manufacturer of forklift trucks and warehouse trucks in Europe, measured by units. Within KION, we are helping to shape the future together with our strong brands Linde, STILL and Dematic and represent the very best our industry has to offer. KION is a global enterprise made up of more than 42,000 employees in more than 100 countries.
Our culture is shaped by the shared values of KION: integrity, collaboration, courage, and excellence.
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company.md)
- **[Location & Contacts](https://still-websites-int1.c-2749.maxcluster.net/company/branches)**
# Contacts & locations
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/branches.md)
- **[München](https://still-websites-int1.c-2749.maxcluster.net/company/branches/muenchen)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/branches/muenchen.md)
- **[100 Years Of Still](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still)**
For over 100 years, our customers have been our focus. Meeting their needs with creativity and innovation is what drives us.
# 100 years of inventing the future for you
For 100 years, our customer's success has been the core of our activities. Understanding their individual requirements and fulfilling them with versatile ideas and innovative power is our drive. As passionate pioneer thinkers, we develop and implement customised intralogistics solutions with an additional value that goes beyond the sum of their parts. We invent the future for you!
On this page we take you on an exciting and visually stunning journey through the history of our future. Let us continue to write history together in the future!
### STILL Time travel
Hans Still's inventive spirit still shapes the "spirit" of the company today and throughout all economic changes.
He is the one who has repeatedly made our company a pioneer: whether it is the world's first hybrid forklift truck, the joystick or the intelligent autopilot Blue-Q, which harmonizes economy and environmental responsibility.
So celebrate 100 years of inventive talent with us and be sure: "100 years of STILL are not enough!
### Intralogistics in transition
As a leading supplier, we are familiar with the success factors of intralogistics. We have been shaping the future for 100 years. Find out how the success factors of intralogistics have changed over time.
### Individualisation
Since the day the company was founded in 1920, one thing has always been at the centre of attention at STILL: a deep understanding of the challenges faced by our customers. The results are tailor-made solutions and highly individualisable products which promise an intralogistic perfect match for every company.
### Service performance
For over a century, every STILL customer has received exactly the service they deserve – the very best! Join us as we take a look back through our service history.
### Electric tractors & tugger trains
Full speed ahead! At the end of the 1940s, electric tractors emerged as indispensable helpers during the years of the economic miracle. Later they became the basis for smart tugger train concepts, which today are an integral part of a lean and efficient warehouse and production economy. What is the secret of this success story?
### Consultancy as key to success
To be more successful tomorrow, you need good advice today. Here at STILL, providing the best possible consulting for our customers has been at the core of our business right from the very first day. It all begins with a detailed analysis and ends with a customised, individual intralogistics solution featuring perfectly configured vehicles and processes. Find out more about our consulting expertise which has been developed over the course of a century and continues to grow.
### Electric trucks – Impressively efficient, uniquely electric
Electrical competence is the cornerstone of STILL's 100 year success story. From mobile power generators and innovative electric trucks of the post-war period to the first electric truck that is more productive than comparable diesel trucks, STILL again and again succeeds in creating electrifying future stories.
### STILL Very Narrow Aisle Trucks - Higher, faster, narrower
Maximum storage capacity on minimum floor space plus an enormous and automatable handling performance - is that possible? Anyone who knows the history of high rack warehouses and very narrow aisle trucks is well aware that the answer is: of course! Those who don't know, will get to know it here.
### Discover more success stories ... stay tuned
Solving your challenges has been our driving force for 100 years. Together with our customers we have written a multitude of success stories, developed innovations and set new standards. Soon here you will find a growing number of exciting stories that show how the intralogistics industry has changed over the decades - and how we drive change.
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still.md)
- **[Vna Trucks](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/vna-trucks)**
Andreas Dürlich, planner for STILL shelving systems, explains why a high rack warehouse with STILL VNA trucks is the best option.
### Narrow aisle
\#### Exceptional handling performance
A combination of high rack warehouses and very narrow aisle (VNA) trucks provides comparable efficiency benefits to the construction of skyscrapers on valuable real estate. Expensive storage areas are exploited to the full with higher racks and narrower aisles. And when combined with VNA trucks – which can be automated if required – handling performance and picking frequency can reach unimagined levels. Further efficiency is provided by the assistance systems that STILL has developed, which are tailored to the specific topography of the warehouse. The Active Load Stabilisation (ALS) system, for example, reduces mast vibrations, while Active Floor Compensation (AFC) compensates for any unevenness in the floor.
### The first high rack warehouse
\#### Pivoting mobile masts in the aisles
As early as 1962, the first high rack warehouse in Germany went into operation, at the Bertelsmann warehouse in Gütersloh. This was the first time that pivoting mobile masts had been found in every aisle to move load lifters up and down to where the goods were located. These forerunners of the modern VNAtrucks were controlled manually, from a cab on the machine. The rail-mounted ‘storage and retrieval machines’ could in fact also be operated automatically by means of a punchcard control system. Moreover, the mechanism that moved the goods could be moved up or down and simultaneously to the left or right. The result – more movements of goods over a given period than with any previous warehouse design, and hence significantly improved handling capacity. In the ensuing years, high rack warehouses started to spring up everywhere. And STILL became a sought-after partner when it came to implementing and equipping these new warehouse worlds.
Following the integration of storage technology specialist Wagner into the business, innovative VNA trucks were developed under the brand name STILL Wagner.
### STILL grows rapidly
\#### En route to becoming narrow-aisle experts
This successful principle received a major boost in 1979 with the introduction of the first very narrow aisle (VNA) truck, the EFSG-MX. This was the forerunner of today’s MX range by STILL. STILL’s strong position as an expert partner for networked flows of material and information in high rack warehouses would not, however, have been possible without the incorporation of other businesses into the company – businesses that were already market leaders in the sector. Wagner, for example, was gradually integrated during the 1990s, operating initially as STILL Wagner. Based in the southern German town of Reutlingen, Wagner was a specialist in warehouse technology and developed machines such as combination material-handling trucks, explosion-protected forklifts and, above all, very narrow aisle (VNA) trucks. Wagner were quick to recognise the operational benefits of having the operator and cabin moving up to the required storage location on the high shelving.
### Success of the VNA truck
\#### Efficiency – the skyscraper effect
A high rack warehouse offers essentially the same efficiency benefit as a skyscraper. As property prices rise, so the increasingly expensive storage areas can be more efficiently exploited through the use of higher shelves and narrower aisles.
The problem is how to store and retrieve goods quickly with shelves of up to 18 metres height, whilst keeping the error rate to a minimum. This is where VNA trucks, tailored to the specific topography of the warehouse, come into play. In conjunction with innovative assistance systems such as Active Load Stabilisation (ALS) to reduce mast vibration and Active Floor Compensation (AFC) to compensate for uneven floors, the benefit in terms of handling performance can be huge.
The Active Floor Compensation (AFC) assistance system is a genuine alternative to expensive flooring upgrades. The system identifies any uneven surfaces in the load wheels’ path and compensates for them in real time.
### Sustained boom in online trade
\#### Efficiency and flexibility are trump cards
E-commerce has seen enormous growth in recent years. Demand for VNA trucks also continues to grow and there seems to be no end to this trend in sight. Experts agree that the need for fast-moving and often granular flows of goods, driven by the boom in online trade, can only be met by measures such as tightly controlled combinations of high rack warehouses, individually configured VNA trucks and intelligent automated solutions – especially where this warehouse automation can also be seamlessly integrated with the company’s previously automated process chains. This ensures that flexibility of process design is maintained at all times, since all the automated machines in the STILL range can, if necessary, also be operated manually.
### Cycling at an all-time high
\#### Warehouse design for logistics service providers
Cycling is very much in vogue. Therefore, logistics specialist Hellmann Worldwide Logistics use an individually tailored high rack warehouse with STILL equipment in their operational warehouse management for Derby Cycle, manufacturer of Germany’s top-selling premium bicycles. This equipment includes induction-guided MX-X VNA trucks, for which a special work platform was developed. The platform makes it possible to pick and move complete frames, including the bicycles that they contain.
The high rack warehouse with 24 aisles has the capacity to hold up to 150,000 bicycles. As Hellmann’s branch director Andreas Bothe emphasises, “With our tailored logistics system, even taking seasonal fluctuations into account, we can service demand from almost 5000 specialist retailers in over 60 countries centrally. Meticulous planning and seamless operation throughout the entire supply chain is vitally important here.”
Alongside areas such as goods receipt, order picking and loading, the warehouse operation also covers ‘added services’ such as repacking the bicycles from outer cartons into solid cardboard boxes and adding instructions for use for the booming e-bike models. “In this pilot project,” explains Bothe with satisfaction, “STILL’s experience, consultancy and comprehensive service were critical for success.”
The custom design of the MX-X VNA truck enables the use of mobile working platforms on which the bicycles can be picked for orders.
### Eye-catching logistics for fashion brand
\#### VNA trucks with smart assistance systems
Business is booming for lifestyle clothing and sportswear, and it relies on efficient distribution and logistics. For the precisely managed 24/7 distribution for the traditional Swedish brand CRAFT, New Wave GmbH relies on an efficient logistics centre with high rack warehouses – and STILL is responsible for their design, implementation and servicing.
Andreas Dürlich, planner for STILL shelving systems, explains why a high rack warehouse with VNA trucks is the best option when it comes to order-picking some 3000 promotional goods items a day. “In order to use the height of the warehouse to the full, a high rack warehouse system is being installed. To optimise floorspace utilisation and flow of materials, this warehouse has been divided into a narrow-aisle area with ten aisles and a wide-aisle area with eight aisles.” In the narrow aisle storage area, an MX-X VNA truck is used both for order picking and for storing and retrieving full pallets. Highlights of the truck include two assistance systems. First, Active Floor Compensation (AFC), an intelligent assistance system that allows the MX-X to reach its maximum speed without the need to smooth down an uneven warehouse floor. Without AFC, a high quality and absolutely level floor would be required in order to prevent the truck from shaking. The second assistance system is Active Load Stabilisation (ALS). Vibrations in the mast can also develop if the driver’s cabin is extended out a long way. ALS counteracts these, allowing the truck to get on with its work without having to wait for the vibration to stop.
In the wide-aisle storage area, the shelves are served by two FM-X reach trucks and five EK-X vertical order pickers. Operations manager Mario Hammer is impressed with the result: “In a short turnaround business such as ours, orders that arrive from headquarters before two in the afternoon can be picked the same day.”
### Steep upward curve
\#### Logistics surpasses itself
In the future, intralogistics will surpass itself still further. We are getting closer to the day when classic horizontal (and hence space-consuming) warehouses at the edge of town start to disappear. In their place, businesses will be erecting more and more vertically-arranged skyscraper warehouses at interfaces in urban centres. This shift will also reflect the changes that have taken place over the years in the function served by many warehouses. Where they used to be primarily for the purpose of long-term centralised storage, these days they often represent hubs for the rapid movement of goods.
The pace of movement and the required differentiation in flows of goods and information will also accelerate the trend towards automation and intelligent assistance systems. Visible steps towards this future are already apparent. In the MX-X automated VNA truck, for example, the optional 3D camera provides an additional cognitive dimension. It allows the truck not only to respond to obstacles but also to identify incorrectly stored pallets, pick them up safely and transport them to the correct location. The story of the VNA truck and the high rack warehouse is therefore sure to continue into the future.
### Very narrow aisles trucks by STILL
Do you have any questions regarding our very narrow aisles trucks? Please feel free to contact us.
Or get your information online: Overview of the VNA trucks by STILL.
### STILL Time travel
Experience STILL history
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/vna-trucks.md)
- **[Electric Trucks](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/electric-trucks)**
The STILL RX 60-50/600 electric forklift is expertly adapted to meet the specific requirements and high demands of the beverage industry. Discover more.
### Zero-emission intralogistics of the future
\#### Electric trucks by STILL
Electrical energy is one of the decisive driving forces of industrial history - and is now, at the beginning of the 21st century, experiencing a new peak phase. Forerunners and pioneers such as Werner von Siemens and also Hans Still, have their share in this, even if they were not the direct inventors. After all, the foundation stone for the electric motor was laid back in 1819, when the Danish physicist and philosopher Hans Christian Orsted discovered electromagnetism. A number of scientists continued research on this basis until 1838 when the physicist and engineer Hermann Jacobi in St. Petersburg used an electric motor in a boat for the first time.
### Company founder Hans Still
\#### Hamburg's electrifying visionary
A look at the mastermind and inventor Hans Still shows which values and strategies have become key factors of industrialisation since 1920: He profitably combined the two factors "electrification" and "mobility". The company founder recognised the increasing demand for mobile electricity supply, and with the "Matador Light Station" he met the spirit of the time. The compact and user-friendly generator brought energy to where it was needed - both within Germany and internationally.
### EK 2000: The first STILL electric transporter
\#### Future with tradition
The combination of electrical engineering know-how and a clear view of the current needs of the market paved the way for the first successful products of the post-war period. Against the background of the omnipresent lack of fuel in the post-war years, a design team consisting of two employees started developing electric transporters in July 1945. In 1946, Hans Still presented the EK 2000 electric cart, an electrically powered transport vehicle with a load capacity of 2 tons. Robust, manoeuvrable and independent of expensive fossil fuels, this vehicle marked the beginning of STILL's course towards becoming a manufacturer of industrial trucks.
In the port of Hamburg, the agile e-cart became an indispensable helper. The nimble vehicle pulled up to ten trailers through the port with its countless storage sheds. From this point, it was only a small step to the next successful product: a three-wheeled tractor, which quickly established itself as "Muli Mobil" in the industrial plants and warehouses of the young German Federal Republic.
Is electromobility a trend of the modern age? Not at all! With the EK 2000 STILL brings non-fuel mobility to the German roads in post-war years.
### Electrifying evolution
\#### From the three-wheeled tractor to the first electric forklift
Until the mid-fifties, forklift trucks were virtually unknown in Europe - at least those manufactured domestically. The European forklift market received its first impulses in 1946, when the American occupying forces sold forklift trucks from army stock to German companies. STILL quickly recognised the need for transport equipment that could not only tow but also lift. In 1949, the EGS 1000, the first forklift truck by STILL, was introduced to the market. The lateral battery change, first fitted as standard in the STILL R 9 in the mid-sixties, is still considered industry standard today. In 1977, STILL bundled many of the innovations achieved up to then in the R 50 electric truck series, which advanced to become the "VW Golf" of electric trucks - and the best-selling three-wheel truck in this class.
In 1949, STILL presented their first electric truck, the EGS 1000.
### Design studies
\#### Visions of the intralogistic future
The fact that STILL is shaping a future history of the company with their technological developments is particularly emphasised by two design studies: the RXX and the cubeXX. The RXX concept electric truck introduced in 1998 combines futuristic design with numerous technological refinements. For example, the height-adjustable cab optimises safety, as does the video camera installed at the rear. A variably extendable rear weight, which automatically adapts to the load picked up in each case, optimises the load capacity.
The guiding principle "6 in 1" inspired the cubeXX concept vehicle presented in 2011. The cubeXX combines the vehicle types counterbalance truck, low lift and high lift pallet truck, horizontal order picker as well as double stacker truck in a single vehicle. Network-controlled, the cubeXX glides autonomously through logistics hubs and production halls. This visionary idea is the expression of a strategy that consistently thinks ahead of everyday working life and the value chains of the future on the basis of scenarios and forecasts in order to develop flexible equipment and services. To put it another way: "Learning from the future for the future."
### Emission-free power
\#### The RX 50 in holy mission
In 2011, STILL presented the new RX 50 electric truck, the most compact electrically driven three-wheel counterbalance truck with rear wheel drive in its class. Among other things, design elements of the bodywork were adopted from the RXX design study. Numerous ergonomic improvements underline the growing importance of health-friendly workplaces. Features such as greater legroom and an innovative protective roof that ensures optimum visibility combine functionality and comfort. This was also confirmed by receiving the coveted IF Product Award. Features such as these even opened the doors of St. Peter's Basilica in the Vatican City to the RX 50 as the cathedral maintenance department there specifically relies on this model by STILL for their holy halls. For interiors full of irreplaceable works of art with sensitive floors, the smart counterbalance truck with zero-emission drive is the first choice.
Even the Vatican relies on the electrical competence of STILL: A STILL RX 50 takes care of the logistics in St. Peter's holy halls.
### STILL's family of electric forklift trucks
\#### Unique efficiency without emissions
More performance, more dynamics and more availability. In January 2018, STILL responded to these customer demands with a compact and agile new addition to its family of electric forklift trucks: the newly designed RX 20. It particularly shows its strengths where zero emissions, narrow aisle widths and tough two or three shift operations characterise the working environment - such as in beverage and building material markets, in trade and logistics, in the food industry or in the production supply of the mechanical engineering and automotive industries.
### STILL RX 60
\#### Zero-emission power for green logistics
In 2019, STILL opened a new chapter in its history of electrically powered models and relaunched the RX 60-25/35 series. High acceleration, a travel speed of 21 km/h and a once again improved lift speed make it "the accelerator". The new drive concept with active cooling and shortened paths for power transmission ensures short reaction times with maximum pulling power right from the start. It is the first electric forklift truck to pass comparable diesel forklifts in independent tests in terms of productivity - thus optimally supporting the green logistics strategies of 21st century customers.
### The electrical success formula
\#### Efficiency + purity = fit for the future
In some industries, absolute purity is the trump card - for example where food is concerned. The German purity law, which is valued all over the world, applies not only to the ingredients of beer, but also to the intralogistical aspects. Nobody is more familiar with this than the beer experts at Krombacher. With an annual production of over 5.5 million hectolitres of beer, the private brewery is one of the largest of its kind. Sustainability and minimised CO2 emissions play a central role, and only by using powerful electric forklift trucks is it possible to achieve a particle-free production environment while maintaining maximum handling performance. For this the STILL RX 60-50/600 was adapted to the special requirements of the beverage industry. Its reliability and excellent operational availability have convinced Günter Hombach, head of the finished goods warehouse and loading at Krombacher, all along the line: "Our trucks must function at all times. We cannot afford a breakdown. That is why we attach great importance to reliability and personal service. We have been working successfully with STILL for years and are completely satisfied with the safety and service of STILL electric forklift trucks".
Krombacher brews according to the purity law - and in doing so uses the "purity"
### Hard work made easy
\#### Pure power for dust-free surfaces
Clean air is also a top priority for packaging: for example at Lünewell, the specialist for corrugated cardboard and paper packaging. 150 million square metres of corrugated cardboard are produced and handled there each year. But everyone knows that paper is very heavy - especially in the form of rolls weighing up to 3.8 tons. Therefore, powerful RX 60 forklifts handle the unloading of the trucks and the transport to the storage warehouse. Up to three rolls of paper with a total height of 7.5 metres are stacked on top of each other compactly and completely free of soot. The 30 electric industrial trucks by STILL are in constant use at Lünewell. Andreas Isermann, head of maintenance, is full of praise: "The new RX 60 has impressed us very much with its strong performance. The driving behaviour is also really great. In addition, the truck has been absolutely reliable and free of failures since it was put into operation".
STILL - like no other intralogistics company - has been standing for the electric drive since 1949. But what else is there yet to come? STILL has long since stopped focussing its developments on higher, faster and further. Instead, we focus on ‘less is more’.
With the Xcellence Line, STILL aims to reduce - not the technical innovations, but the ecological footprint of the products. With the concept study for the new RX series, STILL is currently planning CO2 savings of 15 per cent in the supply chain, 50 per cent in production and 25 per cent in the use phase. At the moment, these are still dreams of the future, but we at STILL are working hard to make them a reality soon.
Our Classic Line on the other hand, is a reality. STILL introduced this completely new product line in 2023. The technical equipment of these trucks has been significantly reduced, but their features are absolutely sufficient for many customers and their applications, making them a safe and cost-saving option.
### Electric trucks by STILL
Do you have any questions regarding our electric trucks? Please feel free to contact us.
Or get your information online: Overview of the Electric Trucks by STILL.
### STILL Time travel
Experience STILL history
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/electric-trucks.md)
- **[Consultancy](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/consultancy)**
Intralogistics consulting results in an efficient warehouse layout where all aspects interact seamlessly.
### Expert advice for the future
Efficient processes, harmonised fleets and profitable integration of new technologies: Expert advice has always been an asset in the field of intralogistics. STILL customers have come to appreciate this from the very first hour. Company founder Hans Still promised not only quick assistance but also in-depth consulting – and that is what he provided! His recipe for success contains transparency, a solution-focused approach, expertise and individuality. The intralogistics experts at STILL have been using these key factors since 2017 as the basis for offering intralogistics consulting as a stand-alone service which goes far beyond the norm.
Trade fairs have always been an excellent way to reach a large audience with expert advice, as can be seen here at trade shows back in the 1960s.
### Excellent advice and tailored solutions
Over the course of a century and on the basis of individual advice, STILL has provided tailored and innovative solutions across the entire product range for every challenge faced in the world of increasingly complex movements of goods. As early as the late 1940s, when Hans Still received one of his first large orders, his approach was to advise his customers based on their individual needs and to offer a solution tailored accordingly – the EK 2000 electric cart for Deutsche Bundesbahn, the West German state railway company. Narrow, nimble and flexible, it was the result of intensive development work and a perfect match for the limited space available on platforms and in loading sidings.
\### There is no ”Cannot be done” at STILL: Individual solutions call for exceptional advice
As transport logistics changes, so do the needs of customers. And since customer requirements are always a priority at STILL, our growing portfolio continues to evolve. Vehicle concepts and consultancy services are more strongly geared to industry and customer-specific processes. This results, for instance, in products such as the 'modular system' for vehicles. Our comprehensive and in-depth understanding of the industry and customer processes enables STILL to configure trucks that precisely meet the requirements. The STILL product and system consultants work with the customer to develop the perfect combination of vehicle and system components. Should a customer require specifications that are not covered by the standard portfolio, then individual customer options are provided.
\### Good advice is more important than a quick sale
\#### Expertise and trust are the basis
When salespersons become advisers and service technicians become reliable assistants, then the foundation is laid for a strong, trust-based partnership – long after the contract has been signed. Not only do our STILL technicians provide high-quality sales consultancy, their extensive specialist knowledge plays a key role in forming such a partnership. Back in 1947, Hans Still sent the first customer service vehicle out onto the roads. Today, our technicians' knowledge of their customers' processes and requirements remains one of the strongest driving forces behind needs-based solutions. It generates trust and, most of all, it delivers commercial success for our customers.
STILL was early to recognise that the expertise of their service technicians was crucial to providing the best possible advice – after all, they are the ones who see the customers' processes and challenges up close.
### In-depth consulting reduces costs and promotes growth
Efficient processes are one of the pillars of economic success. Here is where good advice truly pays off. Solutions succeed in the long term when individual processes and industry standards are taken into account during planning and future requirements are anticipated. The example of Lufthansa Technik Logistik Services shows why this is so important: Each type of aircraft has its own replacement parts logistics system with tens of thousands of different parts. On the basis of in-depth consulting, analysis and design by STILL, the operative warehouse management is centralised, which, for example, reduces transport routes and rental costs. By bringing together the latest and more efficient storage technology, timely provision of aircraft components for the new Airbus A350 is also guaranteed. "With the new replacement parts warehouse, we can react flexibly to different job loads," says Oliver Hartung-Senger, Head of Central Affairs and Projects.
Read whole story →
### Good advice is a skill best left to professionals
\#### Intralogistics consultancy: A 'product' with added value
The development of logistic concepts such as those at Lufthansa Technik Logistik Services requires a transparent and clearly structured consultancy process. They key question is always which goals the customer wants to achieve along his supply chains..From the efficient use of resources to reducing complexity and the optimisation of capacity, the requirements are as different as the companies that come to us for advice.
\### Consultancy as an independent service
STILL has been offering consultancy as an independent service for several years. STILL intralogistics consultancy team brings their expertise to the table whenever customers want more than product or system advice: comprehensive solutions which cover large parts of a company's value-added chain and create an intelligent and efficient logistics concept by combining all elements of the various material and information flows. After all, the more complex the intralogistics processes and storage environments, the greater the need for consultancy – and the greater the gain. Particularly since there has been a fundamental shift in the understanding of intralogistics in recent years and it has now become an increasingly important factor in a company's success. Customers have equally high expectations of their intralogistics solutions.
### Four steps to success
\#### Facts, figures, data – from the acquisition of data to a customised concept
STILL's approach to consultancy involves four steps. The first is always the acquisition of data – a project's success hinges upon the quality of the data. The second step is a comprehensive analysis to create a reliable basis for planning. This reveals potential for improvement upon which subsequent planning steps can be based. The third step – optimisation – is about optimising existing logistics processes and tailoring them to the general conditions, thereby covering current and future requirements. The fourth and final step is the design and formulation of a tailor-made solution which includes aspects such as the selection of suitable shelf and transport systems as well as the development of warehouse layouts and automation concepts.
Intralogistics consulting results in an efficient warehouse layout where all aspects interact seamlessly.
### Clarity and transparency as the basis for successful consultancy
The STILL intralogistics consultancy team handles around twenty international consultancy projects each year. Customers benefit from their extensive experience and expertise in the fields of process optimisation, tugger train and warehouse planning, and automation. STILL intralogistics consultancy works closely with the relevant employees on site to analyse processes, requirements and potential, whereby transparency and clarity are key. "We only develop concepts if we are absolutely convinced of their feasibility and long-term success. Our customers' aims as well as the general conditions and realistic opportunities for their organisation play a decisive role here," explains Marina Hein, Head of Intralogistics Consulting at STILL.
\### Seventy-five percent of all projects concern automation
Automation is the megatrend in current consultancy projects. Three quarters of all project requests at STILL now involve evaluation of automation opportunities for customers. A fact which reveals that the future lies in digitally controlled, internal processes – something on which all experts agree. In the age of industry 4.0, future-proof consltancy must be able to demonstrate today how digital warehouse data and internal physical logistics processes can be combined to unleash the best possible added value and how automated and autonomous systems can be integrated into the existing work environment. In concrete terms, this means "creating the conditions today so that customers will be able to integrate automation elements into their process organisation as required in the future,” explains Marina Hein.
### Digital solutions as a value-enhancing addition to sound advice
Alongside optimisation through automation, intelligent software tools also add to commercial success. While intralogistics consultancy identifies decisive potential on a process level, powerful web applications such as STILL neXXt fleet offer customers the opportunity to independently optimise their fleet of industrial trucks. In the digital age, such tools give companies an overview of their fleet anywhere and at any time. This allows optimal use of vehicles based on clear information, prevents overcapacity and means that service activities can be optimally planned based on production workflows. Notification functions automatically remind customers when specific cost limits or deadlines are exceeded, so nothing escapes their attention. Both elements – process optimisation by a consultant and fleet optimisation through digital 'self-management' of vehicles – intelligently and reliably ensure that customers can profit from the professional expertise and technological skill of STILL over the long term. It's a success story that's set to run and run.
### Consulting competence by STILL
For more information and any questions on the subject of individualisation, our specialist consultants will be happy to assist you.
### STILL Time travel
Experience STILL history
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/consultancy.md)
- **[Tugger Trains](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/tugger-trains)**
The success of STILL’s tractors and tugger trains began in the 1950s during Germany’s economic miracle and the logistics boom that followed.
### Traction for the future
\#### Tugger trains and tractors by STILL
The roots of the success story of STILL’s tractors and tugger trains can be traced back to Germany’s economic miracle in the 1950s and the boom in logistics that went along with it. As early as 1946, STILL started out on its path to success with the EK 2000 electric cart. The robust e-truck marked the start of STILL’s switch to becoming a producer of industrial trucks. The logical continuation of this development came in 1948 in the form of the manoeuvrable ‘Muli-Mobil’ three-wheel tractor. This compact electrical truck with a tight turning circle captured the mood of the time and the versatile machine became an indispensable piece of equipment in the port of Hamburg. The three-wheel tractor bearing the company logo on the front could tow up to ten trailers between the countless storage sheds.
The "Muli-Mobil" three-wheel tractor could tow up to ten trailers and was used starting in the late 1940s to transport an enormous range of goods – from bricks to milk bottles
### Streamlined traction -
\#### "just in time" ...
The speed of industrial processes has developed over time. Classic Henry Ford-style assembly line production, as was the norm in the past, aims to assemble as many identical end products as possible in the shortest time possible. However, this system cannot keep pace with increasing diversification and customisation. Shortly after the Second World War, Japanese production manager Taiichi Ohno and his colleague Shigeo Shingo therefore developed the Toyota Production System, based on the ‘just in time’ and ‘Kanban’ concepts.
The fundamental idea was to differentiate between activities that add value and those that do not, in order to consistently prevent any waste. In the automotive industry today, around a third of all parts are delivered ‘just in time’. Manufacturers of computers and consumer electronics have also been quick to adapt this lean process for their industries. The principle is this: as soon as a customer places an order, the variants they have ordered are recorded and the following details analysed: what parts are required where and when, how many parts need to be which colour, how many are made from which material, and what connecting parts are required for assembly. This results in a significant reduction in throughput times and considerable reductions in warehouse stock and therefore costs.
Lean and clean: ingeniously timed tugger train concepts
enable "just in time" or "just in sequence" production
supply – which in turn means less warehouse stock
and reduced costs
### …and also "just in sequence" –
\#### but always with the right trailer
The next stage is called ‘just in sequence’. This involves additional pre-sorting of parts in line with the assembly sequence, so that employees have everything they need at hand. But how do the parts get to the production location just in time or just in sequence? This is where the idea of a tugger train comes in. Since the turn of the millennium, this term has been used by German and European experts when talking about synchronised internal materials supply. The tugger train is less a technical innovation than a sophisticated concept – after all tractors with trailers have been used in logistics for many years, the STILL Muli being just one example. However, with customised schedules and appropriate transport systems, tractors and trailers can completely replace the need to use forklift trucks in a production process.
### Efficiency and flexibility
\#### The effects of streamlining
Production without forklift trucks reduces the number of trucks and transports in the material flow. The transit time per load carrier is reduced to a minimum and work processes become faster, more efficient and safer. Moreover, the investment resources and operating resources saved can instead be put to use in other areas.
### Intelligent circular economy
\#### The milk run principle
Picture the streets of British towns in the 1960s: the milkman makes his fixed round and knows that he needs to replace the empty bottles outside every front door with full ones. It is a perfect example of a permanent supply cycle. Supply using tugger trains follows this successful model. However, the tugger train is a concept and not a vehicle in the conventional sense. It involves using tractors and trailers in such a way that production can be carried out entirely without the use of forklift trucks, setting new standards in efficiency and safety in the process. In the parts warehouse, the train driver shunts the trolleys loaded with carriers into the frame attached to the tractor. They then travel a pre-defined route along the assembly lines, deliver the necessary parts just in time or just-in-sequence and pick up empty containers or trolleys with semi-finished parts that have already been assembled.
In tugger train concepts, tractors and trailers are deployed in such a way that production can be carried out entirely without the use of forklift trucks
### Always on the path to success
\#### STILL LiftRunner®
In 2008, STILL and BMW joined forces to develop the STILL LiftRunner® as a key tool to enable production supply without the use of forklift trucks according to innovative lean principles. The process logistics system, which is based on the milk run principle, has since been successfully implemented by BMW in its production supply. The STILL LiftRunner® has also established itself right across the market and continues to set standards in the industry with ongoing refinements and enhancements. The STILL LiftRunner® is ideal for automating your intralogistics processes. The flow of goods can be entirely automated right through to the production line, with different lines being supplied efficiently and exactly on time.
### On track to achieve your goal
\#### The perfect combination of trolleys and frames
Parts are transported on trolleys loaded with carriers, which are rolled onto the frames that are towed by the tractors. The lifting power required comes from the tractor. Advanced frames lift the trolleys before transport begins, which minimises noise when driving and reduces wear to the rollers. The design of the frames has been consistently refined in recent years, with STILL launching the B-Frame in 2015. The main advantage of this frame is that it can be loaded and unloaded from both sides, which makes route planning and transport more flexible.
### Digital trains are gaining momentum
\#### Automated tugger trains
The digital revolution and demand for increasingly dynamic production and supply chains across all sectors are two sides of the same coin. The online economy with its high demand for transport logistics, shorter product lifecycles, rising wage costs and skills shortage are all forces shaping this development. Higher customer expectations with regard to customisation, delivery time and lower batch sizes are also reinforcing this trend. As a result, irrespective of the specific industry, automated solutions in the form of driverless transport systems offer a promising approach to improve companies’ competitiveness.
### Acclaimed by industry experts
\#### Gaining traction with the IFOY Award
From supplying the production area through to distribution logistics: automated tugger train solutions will be an essential part of internal load handling in future. Tugger trains with driverless transport systems are already being used successfully by many industry leaders, and it is paying off. For good reason STILL was awarded in 2019 the prestigious IFOY Award – the industry’s answer to the Oscars – for its automated electric tractor LTX 50 plus LiftRoller iGo systems with automated loading and unloading function, in the ‘AGV & Intralogistics Robot’ category. This is the first fully automated solution to transport and handle loads of up to 1200 kg per trailer.
### As fast as the fire brigade
\#### STILL LiftRunner® at production pace
As a leading provider of fire safety equipment, Ziegler GmbH particularly appreciates the speed and flexibility of tugger train solutions. These systems offer flexible synchronised production supply with low material stocks, which reduces internal traffic as well as the risk of accidents and ensures that employees are deployed according to the specific task requirements, something that is vital in view of the skills shortage.
The specific task at Ziegler was to develop and implement a uniform concept for the company’s production logistics. STILL’s tailored solution: after analysing the company’s intralogistics and advising them accordingly, an 11-metre tugger train with C-Frame trailers was put into operation. The LTX 70 electric tractor serves as towing truck. STILL tugger trains are now used to supply the buffer locations along the assembly line. Ziegler’s project manager Mirco Adam explains: “When planning a tugger train system like this, you have to bear in mind that it also needs to be integrated into the company’s existing infrastructure. Our analysis dictated that a maximum tugger train length of 11 metres was required. The train also needed to be highly manoeuvrable due to the angular layout of the building. In addition, it is only possible to travel the routes in one direction as there is nowhere to turn around. For this reason, the train has to go outside to return to the transfer point.” So, just like the fire brigade in many ways.
The route concept for fire safety expert Ziegler was precisely
tailored to the warehouse architecture, with the route
including indoor and outdoor sections
### More than just meals on wheels
\#### 24/7 health service via tugger train
More than 60 clinics and scientific institutes, approximately 1500 beds, and around 341,000 patients cared for each year at the University Medical Center Mainz – in short a whole organism with STILL tugger trains providing the heartbeat, 24 hours a day. According to the proven milk run principle, STILL R 07 electric tractors with LiftRunner® C-Frame trailers are used to transport meals, laundry, empty containers and recyclable materials around the hospital grounds. In addition, there are special load carriers for mail, oxygen, bottled gas and cable reels. As Bernd Broszehl, Head of Central Services at the University Medical Center Mainz, explains: “From 06:00 to 22:00, our tugger trains are constantly on the move. Up to 4500 meals are delivered from the kitchen to the wards for 1500 inpatients in the morning, at lunchtime and in the evening.” Safety is a key concern here, explains Andreas Bade, Regional Head of Sales at STILL’s Frankfurt subsidiary: “When you climb into the R07 tractor and press the hydraulic lever, all of the frames are automatically lifted. When you exit, they are automatically lowered again. This means the carefully deburred stainless steel trays can be lowered to floor level using our patented LiftRunner technology and the trolleys can be loaded and unloaded with very little effort. The meal trucks’ electronics are protected when driving and the trolleys’ rollers are preserved instead of being damaged. ”Man and machine work together in harmony here in the name of healthcare.
Meals on wheels by tugger train: at the University Medical Center Mainz, an R 07 tractor delivers 4500 meals to 1500 inpatients every day
### Man or machine?
\#### Both! And ergonomic to boot!
Qualified and healthy specialist employees are a company’s most important resource. The main focus of automation is not to reduce staff, but rather to use existing resources more efficiently by adding value and protecting employees’ health. Automation using tugger train concepts relieves employees from the burden of performing physically demanding or repetitive tasks and creates new roles that require creativity and expertise. This benefits the people in the company as automation opens up new fields of activity and responsibility. One example is logistics being deployed for an entire production line instead of just one individual process step. Also, the ergonomics are improved: the tugger trains are more ergonomic in their handling as the operator spends less time sitting down. Additional accessories like the TrolleyMover 4W 15 for loading and unloading B- and E-Frames or the trolley titling function by STILL also ensure improved ergonomics when working thanks to their optimal working height and easier access to containers. Or to put it another way: on track towards a healthier work environment!
### Tugger trains and tractors by STILL
Do you have any questions regarding our tugger trains? Please feel free to contact us.
### STILL Time travel
Experience STILL history
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/tugger-trains.md)
- **[Service Performance](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/service-performance)**
STILL service technicians quickly establish themselves as experts in demand for a wide range of truck types.
### Going the extra mile and setting new standards
\#### STILL service performance
For the last 100 years, first-class service has been at the heart of STILL’s business model. The methods may have changed over the years, but the aim remains the same: go the extra mile and set new standards.
Prompt and reliable service are the basis for every long-standing customer relationship. Hans Still was a firm believer in this recipe for success, which is why he provided his customers with bespoke service options alongside their products. One of the company’s first adverts promised all customers ‘schnelle Hilfe’ (‘speedy assistance’) and clearly stated: Even after you’ve made your purchase, STILL will be at your side, ready to provide prompt and professional assistance.
Service technicians are important brand ambassadors: in the late 1940s STILL began to use VW campervans in corporate design as customer service vehicles.
### They‘ve got the look
Hans Still also recognised that service technicians have a key role in promoting the company brand. They are out and about every day, on the roads and at customer sites. In 1947, he therefore came up with the legendary ‘STILL Bullis’ – VW campervans with STILL branding, which he used as customer service vehicles. To complete the look, the company’s service technicians were also issued with STILL uniforms. In order to make the STILL service fleet even more recognisable, in 1978 model forklifts were added to the roofs of the service vans. The STILL vans became an iconic sight among the public and by 1984 there were almost 500 vans in circulation with mini forklifts on their roofs. Even when the model forklifts ultimately fell victim to concerns around poor aerodynamics and increased fuel consumption, the importance of the service technicians in promoting the STILL brand remained.
### Expertise and innovation
As well as expanding its range of products, STILL has also built up extensive service expertise over the years. As early as the 1960s, the company’s regular technician training events were expanded and rolled out as a formal programme. Moreover, STILL has always been at the forefront of the latest service developments thanks to its innovative products. For instance, in 1972 STILL became one of the first companies in the sector to introduce a full service package for a monthly fee, giving customers complete control over their costs and greater confidence to plan for the future.
\### Sales and service – a powerful combination
2007 saw the launch of STILL’s internal ‘Partnership’ initiative, with the aim of strengthening the ties between service and sales and ensuring that processes are even more customer-focussed. By building this tight-knit alliance between its service and sales teams STILL is able to better meet its customers’ requirements with exactly the right products and service options.
With a service that is consistently thought through and based on the customer, STILL repeatedly and successfully sets itself apart from competitors. Companies throughout Europe and beyond appreciate this approach and place their trust in it.
In the early 90s STILL equipped all service technicians with modern laptops and diagnostic software - including printers for service reports.
### Extensive expertise
Every one of STILL’s service technicians is an expert. STILL understands the importance of its staff having wide-ranging expertise and therefore invests in extensive training and continuous professional development. All service technicians know the ins and outs of every product line and are able to service mixed fleets, regardless of whether they are automatic, manual, or even include products from other manufacturers. This means customers benefit from a central contact for all service work – a provider who they have worked with for many years, who knows their company and processes inside out, and who can immediately identify ways to improve the safety and condition of their fleet – leaving them free to focus their efforts on their core business.
### Quality parts
Customers can also rely on STILL to use high-quality components. Our 3,500 service technicians only ever install patented STILL Original Parts – no matter how urgent the job. The STILL replacement parts centre in Hamburg alone stocks more than 51,000 premium-quality original parts. These parts can be delivered to service technicians within 24 hours; in Europe orders placed by 16:00 will be ready in the service van the next morning.
\### 97% satisfaction rate
At STILL, we set ourselves high standards: listen carefully, understand customers’ requirements and then meet them with top-quality reliable service. Only our customers can tell us how well we achieve our goals. That’s why STILL sends a customer satisfaction survey to an average of more than 10,000 service customers every year. The satisfaction rate currently stands at 97% – confirmation that we’re doing plenty right but also motivation to continue working to improve our service offering in collaboration with our customers.
### Digital service transformation
The age of digital transformation is heralding in a brand new approach to managing, using and supplying service options. In the future, a customer will be able to submit a service order at the click of a button using a digital platform and then track its progress in real time. The first step is to make all information accessible digitally, ideally with real-time updates. This is exactly what the new STILL neXXt fleet applications are designed to do. For instance, the ‘Maintenance Control’ app provides customers with a summary of all maintenance and test dates and gives them direct access to digital copies of all maintenance documents and service reports.
\### Going interactive – the real game changer
The key development for the future is to make the customer’s service experience interactive, and therefore simpler. For instance, customers could scan a QR code on a product with their smartphone and, with the help of artificial intelligence, determine the current service requirements for the product, place a service order and monitor the status of their order in real time. Pilot projects to test these ideas are already underway at STILL.
### What our customers say
\### “The previous service levels we’ve received from STILL have been exceptional. The quality and reliability of the products are world-class.”
\### Solent Stevedores Ltd.
Solent Stevedores Ltd. is a British port operator. Using its STILL fleet, it handles around 2.7 million suitcases and loads 100,000 tonnes of ship’s stores every year. Thanks to its bespoke service contract, the company ensures its goods handling operations run smoothly and cruise ships depart on schedule.
### Our service standard your complete satisfaction
Do you have any questions or suggestions regarding our service offer? Please feel free to contact us.
### STILL Time travel
Experience STILL history
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/service-performance.md)
- **[Individualisation](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/individualisation)**
Since 1920, STILL has focused on understanding customer challenges to provide innovative intralogistics solutions. Discover our heritage and commitment.
### Your perfect match for any requirement
\#### Customer options & Individualisations
Since the day the company was founded in 1920, one thing has remained at the heart of everything STILL does: developing an in-depth understanding of our customers’ challenges. The result is tailor-made solutions and highly customisable products that promise a perfect match for any company’s intralogistics.
Henry Ford, the automobile manufacturer and early adopter of the assembly line around a century ago, said to his customers at the time that they could order their car in whatever colour they liked, as long as it was black. For Hans Still, this attitude would have been unthinkable.
In 1920 the story of STILL begins as a repair company for electric motors. Each repair is a special case that needs to be solved individually.
Even when the company he founded in 1920 was still just a repair shop for electrical generators, he developed a deep understanding of the various challenges faced by his customers and solved them on an individual basis. After all, each repair is ultimately an individual case. For Hans Still, tailored products and services formed the basis for the customer focus that he aimed to maintain at all times. This attitude produced a crucial competitive advantage, and a key claim of the STILL brand.
### Tailored solutions: STILL’s trump card
Adapting series solutions to the individual requirements of customers is something that is also deeply ingrained in STILL’s DNA. When switching from generators to forklift trucks, the traditional Hamburg company continued along the same path: whether it was paintwork in the customers corporate colours, structures or attachments for specific functions or custom-made products for applications with highly specific requirements, STILL had a wide range of options for individual transport solutions thanks to its large production capacity and the fact it developed its own vehicles.
In 1947, for example, Deutsche Bundesbahn (German Federal Railways) ordered the EK 2000 electric cart in large quantities. Narrow, manoeuvrable and flexible, it is precisely fitted to the narrow space conditions on platforms and loading tracks. And even today, the successors to this classic vehicle still characterise the transport of goods on the platforms of German and European railway stations.
### Increasing demand for customised products
Over the decades, the demand for customised products continued to rise. The years of Germany’s ‘economic miracle’ and the related increase in prosperity for broad swathes of the population provided additional impetus to this development. Customisation, mass customisation and custom industrial production are becoming the dominant megatrends of the 21st century: meet the customers’ desire for autonomy, individuality and self-determination. Ultimately, the personalised product has a target audience of one.
It is a logical triad: individual requirements necessitate customised products and their manufacture in turn necessitates custom production processes – this also applies to intralogistics matters in particular. The shift from standardised to customisable products requires flexible yet efficient process chains in production and distribution. Companies must learn to include the buyer in the production process, i.e. to align all production and logistics processes needed to manufacture the end product with the customer profile. Only in this way will product ranges and solutions be viable for the market and customer loyalty be consolidated.
Metal mudguards and heat protection screens are only two examples of the altogether 18 customer-specific conversions that STILL realised for the Fondium foundry.
### Real-life customer options expertise
How has STILL prepared for this development? Firstly, through modular truck concepts with appropriate production processes that enable highly customisable series trucks far beyond the configuration options of well-known series-produced trucks. Secondly, by offering what are known as customer options (CO). If there is a customer requirement that is not listed in the extensive catalogue of equipment variants, STILL checks how the customer’s request can be implemented as a custom product, and starts work as soon as the order has been placed. If this solution could be useful for other customers or requested more often, it is migrated to the configuration catalogue.
For Ziegler, a company specialised in fire protection, STILL equipped the KANVAN multifunctional tractor with a hydraulic pick-up device.
### Moving forward with courage
One big driver behind customisation is the increasing technical and at the same time social networking brought about by digitalisation. Through new forms of technological networking, such as crowdsourcing, customers are increasingly being included in production processes or subsequent finishing processes. Furthermore, it’s not only people that communicate with one another, it’s also machines with people and with each other. Digitalisation and connectivity are therefore important influencing factors on customer options in intralogistics.
In an increasingly specialised business world, it is highly likely that customer options will gain in significance. One crucial key to success lies in implementing custom solutions as economically as possible, so that the added value offsets the purchase price and the solution pays off for the customer. Increasing modularity in product lines will play an important role here. It will also be important for companies to apply this more to the emerging market of automation going forward. If customised solutions can be implemented here by combining various modules, this will increase cost-effectiveness for the customer in comparison to special machine construction. At the same time, it’s also about mustering the courage to approach challenges that may seem daunting at the outset.
### Providing encouragement
Twenty years ago, if anyone had asked for an order picker that can recognise its surroundings and plan its own route through the warehouse, is always optimally positioned for its operator and is able differentiate them from other people in the warehouse, many would probably have written it off as crazy. Then, engineers and product experts from STILL, who strongly believed in their ideas, created just such a truck.
In 2016, STILL presents the autonomous order picker iGo neo CX 20, designed to meet the needs of companies that require frequent and efficient order picking. For example the food industry: before there was the iGo neo which follows its operator independently, the operator had to get on and off the truck very often just to move it a few metres or even centimetres. In an eight-hour shift, this process occurs around 1,500 times in a vehicle without pedestrian operation - converted to steps, the operator could have walked up the Empire State Building and back down again. Thanks to products based on a deep understanding of the customer, there is now a solution for this that can be configured extensively and adapted even further through customer options.
### What our customers say
\### "We were able to order a fleet of forklift trucks from STILL that was tailored to our needs."
\### Fondium
The iron casting specialist produces up to 12,500,000 castings a year in their foundries in Singen and Mettmann for the automotive sector. Extreme operating conditions prevail. Accordingly, vehicles are needed that are designed for the hot, demanding environment of a foundry.
### Your perfect match for any requirement
For more information and any questions on the subject of individualisation, our specialist consultants will be happy to assist you.
### STILL Time travel
Experience STILL history
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/individualisation.md)
- **[Time Travel](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/time-travel)**
100 years of STILL, an exciting journey through innovation, milestones & developments. Discover the highlights from a century of history. Discover now!
## Founding of STILL:
1920
1930
1940
1950
1960
1970
1980
1990
2000
2010
2020
STILL
At just 22 years old and with only two employees by his side, Hans
Still sets up his own business repairing electric motors on Spaldingstraße in Hamburg. Swift service,
reliability and high quality constitute the three main principles of his company philosophy. It is not long
before he starts to develop his own products, such as the 'Matador light station\\' and small portable
generators. After just 17 years in business, Hans Still has 500 employees.
STILL
\## Début at the Leipzig Trade Fair:
STILL establishes itself as a permanent fixture on the
global markets right from the outset. In 1924, after just four years in business, STILL makes its début at
the Leipzig Trade Fair, showcasing its light stations and electric motors.
Time
\## First ‘talkie’ in cinemas:
The film ‘Don Juan’ revolutionises the entertainment
industry, ending the careers of pure silent film stars.
Logistics
\## First transpacific flight:
Two Australians in a Fokker plane take on the daring
challenge of crossing from Oakland (USA) to Brisbane (Australia) and land safe and sound. The flight lasts
83 hours.
Time
\## Max Schmeling becomes heavyweight champion of the world:
He beats Jack Sharkey and
remains world champion for two years. The fight is the second largest sports event to be broadcast live on
the radio.
STILL
\## Relocation to Billbrook:
Hans Still moves his rapidly expanding company to new premises
located between two parallel streets – Liebigstraße and Berzeliusstraße – in the Hamburg district of
Billbrook. The STILL head office is still there to this day.
Time
\## The Queen Bee – the mother of all drones:
The unmanned, radio-controlled aircraft is
launched from a British cruiser with a catapult. These days, drones are a firm fixture in the logistics
industry, where they are used for carrying out inventories, for example.
STILL
\## The company’s first ever staff outings
and joint Christmas party are held – a tradition
which still exists to this day at STILL.
STILL
\## Bonus scheme for suggestions for improvements:
Hans Still introduces a bonus scheme for
suggestions for improvements from employees. The company’s founder is a firm believer in the idea that
employees help ensure a company’s success.
Logistics
\## Maiden flight of the Dornier Do X:
The largest flying boat of its time marks the start
of modern transport logistics in aviation.
STILL
\## Team effort:
STILL’s various company sports teams continue to be an integral part of its
corporate culture to this day.
Time
\## Discovery of nuclear fission:
Together with Fritz Straßmann, Otto Hahn discovers nuclear
fission (splitting of the atom) at the Kaiser Wilhelm Institute in Berlin.
STILL
\## Nothilfe Hans Still e. V. (Hans Still Emergency Aid Association):
Solidarity and pro-active provision of aid for employees who find themselves in hardship are an important
part of the corporate culture for Hans Still. He therefore sets up the company’s own aid organisation, which
still exists to this day.
STILL
\## Inauguration of the STILL company library:
Hans Still is particularly keen to ensure
that his employees can access information and educational materials. Dr Friedrich Jungheinrich joins STILL
in the same year and takes over management of device construction and standardisation.
Time
\## Invention of Teflon® material:
US American Roy Plunkett applies for and obtains the US
patent for the invention of Teflon® coating.
Time
\## Invention of the Z3 electromechanical computer:
German engineer Konrad Ernst Otto Zuse
unveils his Z3 calculating machine, the world’s original precursor to today’s computers.
Time
\## Not so science fiction:
The Laws of Robotics introduced in Isaac Asimov’s short story
entitled ‘Runaround’ still to this day constitute the rule of thumb for how robots should behave …
STILL
\## Occupation of first STILL company-owned accommodation:
The people behind the STILL brand
pride themselves on their socially focused corporate strategy of which affordable accommodation is a major
component.
STILL
\## New start in the post-war era:
At the start of 1945, STILL has over 1500 employees – but
the post-war reconstruction phase begins with barely 500 employees. Around half of the production sites lie
in ruins. The repair of electric motors and transformers forms the main focus of the business.
Time
\## Founding of the UN:
192 countries are now signed up as member states of this
organisation dedicated to safeguarding world peace. The UN’s permanent headquarters are in New York.
STILL
\## Launch of the EK 2000:
STILL continues to demonstrate its passion for innovation. A
special development team makes a real breakthrough with the EK 2000 electric cart. Innovative features such
as stick steering and independent suspension are patented.
STILL
\## STILL service fleet:
STILL starts to use its own service vans. The fast and efficient
fleet of service vans plays a key role in the company’s success.
Deutsche Bundesbahn (German Federal Railway) starts using STILL industrial trucks.
Logistics
\## First supersonic flight:
American test pilot Chuck Yeager becomes the first person to
break the sound barrier with his rocket-powered aircraft. Supersonic technology revolutionises aviation and
reduces the flight time from Paris to New York down to three hours.
Logistics
\## RFID technology revolutionises logistics:
Harry Stockman unveils the basics behind RFID
technology. RFID enables objects and living things to be identified and located using electromagnetic waves
which activate a transponder. At the most cutting-edge port terminal in the world in Hamburg-Altenwerder,
RFID now enables the terminal to be run almost without human intervention, with transport vehicles
navigating themselves.
Time
\## The Deutsche Mark currency is introduced and becomes a symbol of the social market economy.
Logistics
\## ‘Raisin Bombers’ used in the Berlin airlift:
For almost an entire year, the Allied
Forces supply blockaded West Berlin with food and goods using planes. The sophisticated logistics use the
three air corridors over Berlin as ‘one-way streets’. The planes fly through the corridors at five altitude
levels, meaning one plane can land every three minutes.
STILL
\## ‘Muli-Mobil’ three-wheel tractor:
Another STILL innovation, the ‘Muli-Mobil’ three-wheel
tractor encapsulates the current era and becomes the driving force behind the economic miracle for STILL. At
that time STILL summarised all transport equipment (electric trucks, scooters, factory tractors and forklift
trucks) under the collective term "Muli-Transport-Geräte".
STILL
\## EGS 1000 – STILL’s first forklift truck:
A real success story begins as STILL launches
its first ever forklift truck, the EGS 1000. Deutsche Bundesbahn (German Federal Railway) is one of the
first major customers, followed by many more, including the Italian and Japanese national rail companies.
Logistics
\## First credit card in the USA:
The first credit card, Diners Club, is launched. As the
name suggests, the card is initially issued for use in restaurants by club members. These days, credit cards
are an essential component of international payment transactions.
STILL
\## ‘STILL throughout the world’
– this is the headline used by the Hamburger Abendblatt
newspaper when the company exhibits at the Copenhagen Trade Fair. STILL finally becomes part of the German
economic miracle and its logo is entered in the register of trademarks.
STILL
\## Company founder Hans Still and his wife tragically die in a car accident: The company now operates under the name Hans Still AG.
STILL
\## First internal combustion (IC) forklift truck:
STILL launches its first ever IC model,
the DEGS. From the outset, the drive concept is diesel electric and so uses hybrid technology: the internal
combustion engine drives a generator which produces electricity to drive the drive motor. The result is low
engine revs and extremely economical operation.
Time
\## Coronation of Queen Elizabeth II:
The coronation of the Queen on 2 June 1953 at
Westminster Abbey is one of the world’s first international TV events.
STILL
\## Founding of the STILL branches in Stuttgart and Frankfurt:
One year later, the northern
branch in Hamburg starts its sales activities.
Logistics
\## First ascent of Mount Everest:
Using sophisticated supply logistics, Edmund Hillary and
his Sherpa Sardar Tenzing Norgay manage to successfully ascend the Earth’s highest mountain for the first
time ever.
Logistics
\## Introduction of the container system:
On the East Coast of the USA, American shipowner
Malcolm McLean uses a container as a means of transport for the first time ever. This innovative development
leads to the standardisation of global freight transport and makes ‘globalisation’ possible. The most common
containers used are 20-foot and 40-foot containers.
STILL
\## Major fire at STILL:
A major fire at the company’s premises destroys two months’ worth
of production but thankfully does not claim any lives.
During the same year, STILL patents its very own hinged steering wheel.
STILL
\## STILL supports the work of Albert Schweitzer:
‘STILL throughout the world’ – including
in the humanitarian field. Albert Schweitzer expresses his gratitude to the company for donating a power
generator to his hospital in the rainforest in Lambaréné (Gabon).
STILL
\## Pioneering driverless transport systems (DTSs):
For the first time ever, Wagner (later
part of STILL) converts high and low lift industrial trucks into driverless trucks by incorporating
electronic components – initially with optical guidance and painted lines on the floor, then subsequently
inductively using guide wires installed in the floor.
STILL
\## Construction boom at STILL:
An investment programme which started in 1960 culminates in
the completion of a new office building and a central power supply and heating plant. These structural
changes give the company a modern facelift.
STILL
\## Automatic height pre-selection
and an electric forklift truck with five types of mast
are launched. STILL files a patent application for its explosion protection which it developed in-house.
STILL
\## Maschinenfabrik Esslingen becomes part of STILL:
A new company logo visually emphasises
STILL’s connection with the firm Maschinenfabrik Esslingen following the take-over.
Logistics
\## First person on the Moon:
The first crewed space mission to land on the Moon (Apollo 11)
makes history.
Logistics
\## Introduction of the Kanban system:
Companies in the USA and Germany start to introduce
the Kanban system in order to guarantee demand-based logistics and production management. The aim is to
gradually reduce stock levels and the extent to which companies’ capital is tied up.
Sweden and Finland introduce the ‘EuroCombi’, a heavy truck which can still only be used in Germany with a
special permit. The truck can transport up to 60 tonnes of goods. Conventional trucks can manage a maximum
of 40 tonnes.
Time
\## The first ever email:
Ray Tomlinson sends a message via the ARPANET and uses the @ sign
for the first time in order to differentiate between user names and computer names.
STILL
\## Innovative working hours model:
STILL introduces flexitime and thus puts more
responsibility in the hands of employees.
STILL
\## STILL becomes part of Linde AG:
The integration of STILL into the Wiesbaden-based firm
Linde AG opens up exciting new opportunities for the internationalisation of the company.
STILL
\## ‘Europa forklift trucks’ advertising campaign makes its mark:
STILL uses the story of
the goddess Europa from Greek mythology to create an eye-catching advertising campaign.
Logistics
\## The start of the internet:
The World Wide Web has its origins in a research network
which has connected several universities in the USA since 1969. The internet is deemed to be the greatest
innovation in information logistics since the invention of printing.
STILL
\## Emission levels of STILL trucks pass the California Test:
The designers at STILL work
hard to develop low-emission internal combustion trucks to ensure that the strict requirements of the
California Test can be met.
STILL
\## New company logo with staying power:
As part of the company’s name change to STILL GmbH,
a new company logo is introduced which is essentially the one still in use today.
Logistics
\## STILL is \*the\* name in forklift trucks:
A funny incident demonstrates that STILL
epitomises forklift trucks. A young man in former Czechoslovakia sends a postcard to a ‘Mr Stapler’ in
Europe (‘Stapler’ is German for ‘forklift truck’). The postcard manages to find its way to the only European
with the surname ‘Stapler’. Mr Stapler, in turn, forwards the postcard to the well-known manufacturer of
forklift trucks, STILL.
Time
\## First mass-produced computer:
The first ever mass-produced computer, the Apple II, is
unveiled in the USA.
STILL
\## Launch of the free-view mast:
The free-view mast developed by STILL’s in-house team
gives drivers a new outlook – and improves safety.
Logistics
\## First use of barcodes in Germany:
Barcodes are opto-electronically legible script which
can be read by a machine with the help of a scanner. Barcodes play an increasingly important role in
intralogistics since they remove the need for product details to be recorded manually.
STILL
\## Kevin Keegan signs for STILL:
The eighth foreign subsidiary, STILL Materials Handling
Limited, is founded in the UK. Even the former Hamburg HSV footballer is on hand to congratulate the company
on the grand opening.
STILL
\## Breakthrough in ‘man-up’ products:
Wagner launches its new ‘person-to-goods’ concept and
the EFSG-MX, a real trendsetter and precursor to today’s MX range.
STILL
\## World’s first hybrid:
STILL launches the world’s first hybrid industrial truck, setting
new environmental sustainability standards in intralogistics. Initially, the R 7 hybrid tractor is mostly
used in the manoeuvring areas of various different airports.
Logistics
\## First West German in space:
Physicist Ulf Merbold becomes the first West German to take
part in a space flight on board the space shuttle ‘Columbia’.
Time
\## The domain of domains:
The domain name system introduces the domain extensions “.de” and
“.com” to the communications world.
Time
\## Touch me:
Hewlett Packard’s HP-150 is the first commercial computer to feature a
touchscreen, paving the way for smartphones.
Time
\## ‘Forged ‘Hitler Diaries’:
The forged ‘Hitler Diaries’ published in the news magazine
Stern trigger global outrage.
STILL
\## Service fleet features miniature model forklift trucks:
Almost 500 service vans are
fitted with miniature model forklift trucks as a form of branding, designed to ensure that the STILL service
fleet really stands out.
Logistics
\## GPS navigation system revolutionises the logistics industry:
GPS stands for ‘Global
Positioning System’. It uses satellites to locate objects all around the world. Today’s positioning system
which is accurate to within a radius of 10 meters enables shipping companies to track their goods all around
the world in real time.
STILL
\## The first IC forklift truck with a catalytic converter is supplied.
STILL
\## STILL’s revenue surpasses the billion mark for the first time ever:
French forklift
truck manufacturer SAXBY and Swedish manufacturer Stocka are integrated into STILL and help ensure
ten-figure turnover for the first time ever.
Logistics
\## The US space probe Voyager 2
completes a flyby of Neptune and provides the first ever
images from the outer boundary of our solar system.
STILL
\## Company logo is redesigned:
The logo consists of a stylised forklift truck and the STILL
lettering.
STILL
\## STILL expands into Eastern Europe:
The fall of the Berlin Wall and the opening up of the
former Eastern Bloc provide STILL with new opportunities to expand. It opens a sales office in Leipzig in
1990, and establishes a number of STILL subsidiaries one after the other in quick succession: in Hungary in
1992, in the Czech Republic in 1993, and in Poland in 1995.
STILL
\## Launch of the R 20 electric forklift truck:
The R 20 is the culmination of almost 50
years of development work at STILL. It becomes the number one choice wherever zero emissions and energy
efficiency are the top priorities.
Time
\## Berlin becomes the seat of the German government:
Following a heated debate lasting more
than 10 hours, the members of the German Bundestag in Bonn vote by 338 to 320 in favour of relocating the
seat of government to Berlin.
Time
\## 160 characters will do:
On 3 December, the world’s first ever SMS is sent from a British
computer to a mobile phone.
STILL
\## STILL expands into Asia:
STILL also establishes a presence in the emerging ‘tiger
economies’. The STILL representative office in Singapore opens in 1994.
Logistics
\## Inauguration of the Channel Tunnel:
The 50-kilometre Channel Tunnel is the first rail
connection between Great Britain and France that is not reliant on ferry traffic.
STILL
\## Wagner becomes part of STILL:
The integration of its long-term partner gives STILL a
decisive advantage in the warehouse technology segment.
STILL
\## STILL R 70 runs on vegetable oil:
STILL makes a breakthrough with the use of alternative
fuels, launching an R 70 which can run on vegetable oil.
STILL
\## Forklift trucks at the click of a mouse:
STILL’s first ever website is launched at
www.still.de. Prospective customers can find out more about the company’s products and services online for
the first time ever. 50,000 people from all over the world visit the new homepage in the first four weeks
alone.
STILL
\## RXX launch:
STILL once again demonstrates its innovative prowess with the RXX concept
truck The RXX combines futuristic design with numerous sophisticated technical features. The movable
driver’s cab increases driver safety; the rear-mounted camera allows the driver to see what is happening
behind; and an extendible rear weight, which adapts in line with the load being carried, optimises load
capacity.
Logistics
\## The International Space Station (ISS) launches into space:
A logistical tour de force in
orbit – the ISS is a crewed space station which is run and developed based on international cooperation.
STILL
\## The new R 70-20 compact IC forklift truck is launched:
The R 70-20 compact is a compact
powerhouse in the truest sense – it can lift loads of up to two tonnes, works extremely efficiently in
narrow aisles and consumes a mere 2.1 litres of fuel per hour.
Time
\## Total solar eclipse over Central Europe:
This goes down in German tourism history under
the name ‘Sofie’ (‘SoFi’ is short for ‘solar eclipse’ in German). The speed of the umbra shadow quickly
drops from an initial 50,000 kilometres per hour down to 4000 kilometres per hour, whilst the shadow crosses
the Atlantic.
Logistics
\## The dawn of the IoT:
British technology pioneer Kevin Ashton formulates the vision for
an Internet of Things in which physical objects are electronically identifiable and connected with the help
of RFID technology.
STILL
\## Joysticks become industry standard:
Joysticks enable operators to control hydraulics
with extreme precision and ease.
STILL
\## Launch of the STILL PartnerPlan®:
The STILL PartnerPlan® package of services is launched
with a full range of individual options, designed to meet customers’ growing need for customised solutions.
Time
\## Merger between Daimler-Benz and Chrysler:
The merger, described by the parties involved
as a ‘marriage made in heaven’, is concluded. It lasts until 2007.
STILL
\## New MX 15-3 for high rack warehouses:
STILL’s new generation of warehouse technology
makes order picking and stacking not only easier but more cost-effective too. The trucks are the first to
feature the OptiSpeed control concept, which ensures optimum driving speed based on lifting height,
direction of travel and load capacity and achieves up to 20% better handling performance.
Time
\## The birth of the smartphone:
The Nokia 7110 is the first internet-ready mobile phone
launched on the market. Its appearance in the film ‘The Matrix’ makes the first smartphone famous.
Time
\## The launch of the iPod:
The portable playback device is a huge commercial success and
revolutionises the music market.
STILL
\## STILL enters Brazil:
STILL has had a representative office in the economic hub of São
Paulo since the start of 1999, but in 2001 it takes over the company Ameise Comércio e Industria and founds
the subsidiary STILL do Brasil. The South American headquarters and new production site are located in Rio
de Janeiro.
STILL
\## The new vehicle control concept OptiSpeed
ensures that trucks always achieve their full
performance potential in line with their physical capabilities. A test run involving 300 trucks shows an
improvement in handling performance of up to 30%.
Time
\## Introduction of the euro on 1 January 2002:
Following its introduction in non-physical
form in 1999, the euro now replaces national currencies as a means of payment in the form of notes and coins.
The euro coins are minted by each of the 16 Member States with their own country-specific design on the back.
STILL
\## Platform-independent material flow management system:
After extensive field testing, a
completely new material flow system is unveiled which runs on standard operating systems without any
problems. STILL’s new standard software can be modified specifically for each industry and can thus meet the
requirements of an extremely wide range of industries.
Logistics
\## Around the world in 13.5 days:
Steve Fossett successfully circumnavigates the globe in a
balloon in 13.5 days.
STILL
\## STILL launches new RX 50 forklift truck:
Based on the RXX concept project, the
ground-breaking RX 50 electric forklift truck boasts many innovative features from the design of the roof
down to the footwell, including more freedom of movement near the driver’s legs and feet and an innovative
overhead guard for optimum visibility.
Time
\## Zero emissions:
A group of engineers, who are later joined by Elon Musk, found Tesla and
in 2008 unveil the Roadster with its pioneering battery and electric drive technology.
STILL
\## STILL unveils fuel cell forklift truck:
The first ever truck equipped with a fuel cell
is based on an R 60 electric forklift truck. One full hydrogen tank provides enough power for an eight-hour
shift. The fuel cell is not only emission-free but also extremely effective, boasting efficiency of 60%.
Logistics
\## Concorde’s final flight:
The world’s only supersonic passenger airliner makes its last
flight from New York to London.
STILL
\## STILL launches its new R 70 diesel forklift trucks:
The R 70 models are designed for
heavy loads and feature an impressive compact design offering excellent manoeuvrability and visibility.
These ‘tough guys’ are able to meet all the requirements of heavy-duty applications such as construction,
mining and mechanical engineering.
Time
\## EU enlargement – 10 new Member States join the EU:
Estonia, Latvia, Lithuania, Malta,
Poland, Slovakia, Slovenia, Czech Republic, Hungary and Cyprus.
STILL
\## The company logo gets a new look
… as does the overall branding: blue, the second
corporate colour after orange, is replaced with silver.
Logistics
\## SpaceShipOne
is the first private plane to reach an altitude of 100 kilometres and
therefore reach space. Pilot Michael Melvill becomes the word’s first commercial astronaut.
STILL
\## First automated forklift truck heralds the warehouse of the future:
The FM 14i automated
reach truck opens up a host of future opportunities in intralogistics, from automating all types of
transport processes right through to achieving a self-organising warehouse.
STILL
\## Lateral battery change in the RX 20 and RX 60:
The RX 20 and RX 60 models feature a
lateral battery change option as standard – an extremely convenient and time-saving development.
STILL
\## KION Group combines STILL, OM and Linde MH:
With branches all over the world and more
than 21,000 employees, the KION Group is the European market leader in material handling solutions and one
of two global industry giants.
Logistics
\## Opening of the Three Gorges Dam:
Boasting installed capacity of 18,200 megawatts, this
hydroelectric power station in China is the largest power station anywhere in the world. The reservoir
created is over 600 km long.
STILL
\## The new RX 70 diesel forklift truck
is the most economical in its class and sets
standards in climate protection.
Time
\## The G8 Summit
in Heiligendamm is a logistical masterpiece, not least thanks to the
‘giant beach chair’.
STILL
\## STILLReport:
Fleet management made easy – this web-based software tool ensures
transparency across a company’s entire fleet of forklift trucks at all times. STILLReport provides
up-to-date service reports, repair reports and FEM reports.
Time
\## Bring on the apps:
The Apple App Store is the first online sales channel for smart
computer programs.
STILL
\## STILL unveils the KANVAN:
Based on the CX-T, the truck combines all the advantages of a
tractor and a lifting device.
STILL
\## Début of the Blue-Q smart autopilot:
With its Blue-Q efficiency mode, STILL launches a
smart autopilot option which enables energy costs to be reduced by up to 20%.
Time
\## ‘Yes We Can!’
Democrat Senator Barack Obama is elected as the first ever Afro-American
President of the United States of America.
STILL
\## STILL adds rack systems to its range of products and services:
Customers receive a full
warehousing system from a single source. The portfolio ranges from simple racks to highly compact
warehousing systems.
STILL
\## Material supply directly on site:
STILL presents its new LiftRunner C-Frames and
E-Frames which can be combined with tractors to create tugger trains for modern production logistics.
Logistics
\## Energy becomes matter:
In one of the particle accelerators of the European Organization
for Nuclear Research (CERN) in Switzerland, for the first time ever scientists successfully collide two
inversely circulating proton beams with energy similar to that which prevailed trillionths of a second after
the big bang 13.7 billion years ago.
STILL
\## STILL transport controller with self-learning forklift guidance system:
The new version
of the material flow management systems ensures that STILL is able to offer a comprehensive warehouse
management system. The system essentially combines the warehouse management system and transport/forklift
truck control system modules.
STILL
\## World’s first hybrid forklift truck:
STILL unveils the RX 70 Hybrid, the first ever
hybrid forklift truck to go into series production. Its additional ultra-capacitors store the energy
released when the truck brakes and use this as drive power.
Logistics
\## A breathtaking feat:
Gerlinde Kaltenbrunner becomes the first woman to climb all
eight-thousanders without the use of supplementary oxygen.
STILL
\## New design for the service fleet:
STILL’s service technicians are some of the company’s
most important brand ambassadors and have long been a symbol of the best service network in the industry. On
an average day, the approx. 950 service vans visit around 2400 customers, which means that they travel
approx. 25 million kilometres in total each year.
STILL
\## STILL celebrates 50 years in Austria:
Founded in 1962, STILL’s first foreign subsidiary
celebrates this landmark anniversary.
STILL
\## STILL PalletShuttle:
The latest generation of satellite trucks is a completely new
development. This cutting-edge storage solution is a semi-automatic storage and retrieval system consisting
of a shuttle and a multi-level channel storage system with guide rails.
STILL
\## Creation of a new brand in Italy:
STILL completes its merger with the Italian market leader for industrial trucks, OM Carrelli Elevatori. The long-standing company, originally founded in 1899 as a railway stock manufacturer, is from now on known as OM STILL in Italy.
STILL
\## STILL Easy App:
The STILL Sales team has always prided itself on its excellent advice,
personal touch and customer service. Now the iPad app signals the dawn of a new era – Sales 2.0 – with truck
configurator, video presentation, image database and company presentation all available in one place.
Time
\## 100th Tour de France:
The 100th edition of the classic cycling
race travels through France and crowns a Brit the winner: Chris Froome passes the finish line on the Avenue
des Champs-Élysées in front of all the other 168 riders.
Logistics
\## Hub2Move – a glimpse into the future of logistics:
Hub2Move, a joint project organised
by the Fraunhofer Institute for Material Flow and Logistics, pursues the vision of a mobile warehouse – an
efficient, effective and configurable material flow system able to keep pace with the changing nature of the
logistics industry. STILL is involved as a partner right from the outset.
STILL
\## The world speaks STILL:
STILL operates national subsidiaries in 21 different countries.
Thanks to its global network of around 300 dealerships located in all corners of the world, STILL products
are also used all over the globe: from snow-covered regions of Russia and archaeological sites in Egypt
right through to tropical areas of the Philippines.
STILL
\## STILL iGo is born:
From now on, STILL uses this new name for all its automation
solutions – comprehensive, customised and highly efficient solutions which can be seamlessly integrated even
into existing structures.
STILL
\## Virtual driver training:
At Volkswagen, cutting-edge technology is not just limited to
the vehicles it produces; the leading automotive group also develops a unique industrial truck simulator for
the logistics training hub at its Wolfsburg site. STILL is involved in the development process.
STILL
\## Fully charged:
The new STILL RX 60-60/80 electric forklift truck with a load capacity of
six to eight tonnes is fully charged and raring to go. It is the first electric truck in this load capacity
class in the history of the STILL brand.
Logistics
\## Comet dust:
Philae is the first ever robotic lander to achieve a soft landing on a
comet. It accompanies the Rosetta space probe from March 2004 until it reaches its destination, the comet
67P/Churyumov–Gerasimenko.
STILL
\## iGoEasy:
STILL’s iGoEasy automation solution – a system which can be operated, installed
and adapted intuitively with an iPad – wins the coveted International Forklift Truck of the Year Award
(IFOY Award) in the Automated Guided Vehicles category.
STILL
\## cubeXX:
En route to a ‘flexible warehousing world’ – what started in 2011 with a concept
study for the STILL cubeXX industrial truck, leads to a new dimension in flexible and convertible
warehousing. The first functioning prototype of the cubeXX is showcased at CeMAT 2014.
STILL
\## Mission: zero emissions:
More electric forklift trucks have been bought in Western
Europe than IC forklift trucks since 2009. STILL explains why that is the case, why IC forklift trucks are
nevertheless not surplus to requirement and what usage factors these decisions are based on in its ‘Mission:
zero emissions’ campaign.
STILL
\## STILL takes over tugger train specialist:
LR Intralogistik becomes the newest member of
the STILL family. This bolsters its market-leading position in the area of lean logistics and internal
material transport without forklift trucks.
STILL
\## IFOY in the Intralogistics Solutions category:
STILL wins the coveted award for the
system solution it developed for plastic film manufacturer Kuraray Trosifol. For the first time ever,
semi-automatic PalletShuttles communicate with the automated FM-X reach trucks to ensure optimum production
supply in the warehouse – a real benchmark for the future of warehouse design.
STILL
\## The 500,000th counterbalanced forklift truck from Hamburg
marks a huge
achievement in the company’s history: The milestone forklift truck, a STILL RX 60-25 electric forklift
truck, is handed over to the Leverkusen-based company Chemion Logistik GmbH at a special celebration on
site.
STILL
\## Major customer switches fleet over to lithium-ion battery technology:
Food producer
Brüggen is the first major customer to switch the entire fleet at its Lübeck site over to the new
technology.
STILL
\## World’s first autonomous order picker:
the new iGo neo CX 20. STILL’s in-house
development makes it the first manufacturer of industrial trucks to incorporate robotics into an
intralogistics product as standard – interactive cooperation between humans and machines.
Time
\## Go digital:
AlphaGo, the computer program developed by Google DeepMind, manages to beat
Lee Sedol, one of the world’s best Go players, in a series of matches.
STILL
\## STILL expands into Norway and Portugal
by taking over the Norwegian dealer Andersen
Trucks and founding STILL, S.A.U.
STILL
\## New logistics centre in Billbrookdeich:
Two halls with a total surface area of approx.
27,000 m2 are opened in the immediate vicinity of STILL’s head office.
STILL
\## Forklift truck noster – Vatican opts for the RX 50:
This long-standing customer orders a
new STILL RX 50 electric forklift truck to glide over the holy marble floor of the world-famous St. Peter’s
Basilica.
STILL
\## 60 years of STILL Denmark & 50 years of STILL Switzerland
STILL
\## The 200,000th RX forklift truck:
The production of the 200,000th
forklift truck from the orange-silver RX range is a real highlight of the year. The milestone truck is put
into operation at the Ulmer Seifert Logistics Group.
STILL
\## Strong teamwork between STILL and Dematic
in developing fully automated supply chain
solutions. For example, in 2018, STILL and its KION group sister company automate the new European
distribution centre of CASA in Olen (Belgium). 12 automated STILL series-production trucks ensure faultless,
swift, clean and quiet logistics.
STILL
\## New RX 20 sets standards:
Better performance, better dynamics and better availability –
STILL’s top-selling electric forklift truck boasts the best handling performance in its class and the
biggest range per battery charge – a unique logistical powerhouse.
STILL
\## neXXt digital level:
STILL neXXt fleet opens the door to a whole range of different
digital ecosystems and provides universal access for all applications relating to fleet management and
integrated services.
STILL
\## New training centre:
The new STILL training centre in Fürth opens its doors, providing
the next generation of talented employees with a central training hub, including an innovative mechatronics
workshop.
Logistics
\## Electric scooters take off:
Nifty electric scooters start popping up all over Europe and
are expected to make the ‘last mile’ of inner-city travel easier.
Logistics
\## World’s largest container ship sets sail:
Shipping company MSC’s 400-metre long MSC
Gülsün makes its maiden voyage with 23,756 standard containers on board and docks in Bremerhaven.
STILL
\## Next-level performance, acceleration and driving experience:
The new RX 60, designed for
loads of up to 3.5 tonnes, sets new standards. The reissued product line delivers potentially
record-breaking acceleration and driving speeds of up to 21 km/h as well as further improved lifting speeds.
STILL
\## Autonomous trucks, next level:
With the iGo neo technology STILL is the first company to
succeed in turning series production trucks into independently acting assistants to their operators. This
means up to 75% less strenuous and time-consuming ascents and descents with a considerable reduction in
walking distances with a load.
STILL
\## STILL celebrates an important anniversary:
Our customers’ success has been at the heart
of everything we do for 100 years. Understanding their specific needs and meeting those needs with
creativity and innovative prowess is what drives us. As passionate forward thinkers, we develop and
implement customised intralogistics solutions which are more than the sum of their parts and provide a
wealth of added value. We are inventing the future for you!
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/100-years-of-still/time-travel.md)
- **[Terms Of Delivery](https://still-websites-int1.c-2749.maxcluster.net/company/terms-of-delivery)**
Terms and conditions for the sale and repair of industrial trucks, spare parts, and replacement parts
This website provides an overview about all current STILL Terms of Delivery.
Our **General Terms of Delivery** apply. If the contract contains deliveries and services from the product groups racking systems or automated solutions (iGo Systems), the **General Delivery Terms & Conditions for Projects** apply to the entire contract.
For the product **iGo pilot navigation interface** the separate terms of delivery apply.
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/terms-of-delivery.md)
- **[Terms Of Use For The Igo Pilot Navigation Interface](https://still-websites-int1.c-2749.maxcluster.net/company/terms-of-delivery/terms-of-use-for-the-igo-pilot-navigation-interface)**
Terms of use for the iGo pilot interface from STILL - important information about the contract. Read now and ensure safe use!
# Terms of Use for the iGo pilot navigation interface
These Terms of Use become effective upon conclusion of the contract for the purchase or lease of a STILL industrial truck with the optional service of the iGo pilot navigation interface between the STILL company (STILL) selling or leasing the truck and the customer.
**§ 1 Subject matter of the contract**
(1) Subject of these Terms of Use is the granting of rights for the use of the STILL iGo pilot navigation interface (hereafter referred to as “SOFTWARE”). The SOFTWARE is pre-installed in a communication unit (hereafter referred to as “HARDWARE”) and marketed together with it or can be installed subsequently in the HARDWARE.
(2) HARDWARE and SOFTWARE are generally marketed jointly. In case that only the HARDWARE is sold or leased together with the STILL forklift truck, these Terms of Use shall apply as from the subsequent installation of the SOFTWARE. HARDWARE and SOFTWARE are hereafter jointly referred to as “PRODUCT”. STILL reserves all rights in the SOFTWARE, if not otherwise set out in these Terms of Use.
(3) The PRODUCT serves as the interface between the forklift truck (hereafter referred to as “truck”) and the IT system of the customer, by which the truck receives the destination positions in the warehouse where the pallets are to be stored, retrieved or commissioned. In the standard application, the PRODUCT will be connected with the WLAN available at the customer site.
The PRODUCT offers several options for the connection with the IT system of the customer. It shall be clarified in the offer process for the PRODUCT, whether and, if so, which option can be used for the connection. The cooperation duties of the customer are set out in detail in § 3.
(4) STILL can separately offer the customer a possible customer-specific adaptation of the SOFTWARE beyond the configuration in order to facilitate the data exchange via the interface. This shall apply in connection with the ordering of the PRODUCT and its initial configuration and implementation as well as in connection with the potential need to restore the interface in case of changes in the IT system of the customer. Changes in the IT infrastructure of the customer (e.g. change of the name of the WLAN network, change of the WLAN password, change of IP addresses) as well as changes in the customer software (e.g. updates) may affect the functioning of the data transfer between the truck and the IT system of the customer.
(5) These Terms of Use shall apply exclusively. Contract conditions of the customer shall not apply. STILL expressly objects any contract conditions of the customer, which may be referenced in its orders or confirmations.
**§ 2 Rights of use**
(1) STILL grants the customer as from the full payment of the consideration pursuant to § 4 of these Terms of Use a non-exclusive, perpetual right to use the SOFTWARE in connection with the PRODUCT in accordance with the scope of use set out in these Terms of Use. STILL reserves its title in the PRODUCT until full payment of the consideration pursuant to § 4 of these Terms of Use.
(2) The customer shall only be entitled to decompile and/or to duplicate the SOFTWARE, if and to the extend provided by the law. However, this shall only apply if STILL does not make the required information for this available for the customer within a reasonable time period upon request under the conditions of the law.
(3) The customer shall be entitled to transfer the PRODUCT to a third party on a permanent basis along with handing over the documentation. In this case the customer will give up the use of the SOFTWARE completely. Further shall the customer expressly agree with the third party to observe the scope of the granting of rights pursuant to this § 4.
(4) Should the customer use the PRODUCT in a way exceeding the granted rights of use qualitatively (in regard to the permitted use), he shall acquire without delay the required rights of use for the permitted use. In case the customer fails to do so STILL will assert the rights and claims it is entitled to.
(5) Copyright notations, serial numbers or other means for program identifications must not be removed from the PRODUCT or be modified.
**§ 3 Cooperation obligations of the customer**
If a connection to the customer’s IT system is possible, after the purchase of the PRODUCT and the order by the customer, the interface will be configured and put into operation by STILL accordingly at the customer's premises. The customer shall cooperate as follows and make the following available prior to the configuration and putting into operation:
- Assessment and provision of the required operational conditions according to the “STILL iGo pilot navigation interface description”
- Information about the WLAN (operating modes, encryption)
- Network addresses for the configuration of the trucks
- Technical information of peripheral devices used (scanners, terminals)
- Information on the structure of barcodes used
- Information about configuration of the file transfer (if used: file format, protocol, user ID)
If the customer fails or is in delay to fulfil its cooperation duties in regard of the putting into operation, STILL shall be entitled to postpone the execution of the services until the requirements for the execution are met. In case the postponement causes additional cost, the cost shall be borne by the customer.
**§ 4 Product price, license fee**
(1) For the SOFTWARE with the granting of rights of use under this contract, STILL shall receive a one-off licence fee, the amount of which is 4 % of the truck price (end customer price). The configuration and putting into operation are not included in the license fee.
(2) Any and all prices are net prices, i.e. plus any accrued statutory VAT.
**§ 5 Warranty**
(1) STILL assumes the warranty for the agreed quality and ensures that the use of the PRODUCT by the customer will not infringe the rights of third parties. The warranty does not apply for defects, caused by modifications of the PRODUCT by the customer or by a third party on behalf of the customer, without being entitled to it according to the law, these Terms of Use or a prior written consent by STILL.
(2) The customer shall inspect the PRODUCT without delay after delivery in regard to obvious defects and shall notify such defects without delay to STILL. Otherwise the warranty for such defects shall be excluded. The same shall apply if a defect becomes apparent later on. § 377 HGB shall apply.
(3) In the event of a defect as to quality, STILL is initially entitled to subsequent performance, i.e. at its own discretion to remedy the defect (“rectification of defects”) or to deliver a replacement. In the context of the delivery of a replacement the customer may have to accept and implement a new release of the SOFTWARE, unless this causes an unacceptable impairment for the customer. In the event of defects of title, STILL will, at its own discretion, provide the customer with a legally unobjectionable use of the SOFTWARE or modify it in such a way that the rights of third parties are no longer infringed.
(4) Except for claims for damages, any warranty rights and claims are time-barred after one year.
(5) Any modification in the IT system of the customer (see §1 (4)) may impair or interrupt the functioning of the PRODUCT. Such impairments or interruptions are not covered by the aforesaid warranty.
(6) The customer shall ensure that the HARDWARE and SOFTWARE on the customer’s side complies with reasonable state of the art IT security standards. In particular, STILL assumes no responsibility or liability for damages resulting from an inadequately encrypted WLAN or missing or not up to date security updates.
(7) The customer is responsible for presenting and proving the existence of a defect. If a fault reported by the customer is not covered by the warranty in this sense, the customer shall bear the costs incurred by STILL.
**§ 6 Liability**
(1) STILL shall be liable without limitation
- in cases of deliberate intent or gross negligence
- in cases of personal injury or death
- in accordance with the Product Liability Act
(2) In cases of slightly negligent violations of essential contractual obligations the liability of STILL is limited. Essential contractual obligations are those obligations that protect contractual legal positions of the customer, which the contract has to grant according to its content and purpose. Furthermore, contractual obligations whose fulfillment makes the proper execution of the contract possible in the first place and on the observance of which the customer regularly trusts and may trust, are also essential. The claim for damages for the breach of essential contractual obligations, however, is limited to the contractually typical, foreseeable damage.
(3) Any further liability of STILL shall be excluded.
(4) The aforesaid limitations of liability shall likewise apply to the personal liability of the employees, statutory bodies and representatives of STILL.
**§ 7 Safeguard measures, right of audit**
(1) The customer shall be obliged to safeguard the SOFTWARE by suitable measures against access by unauthorised third parties.
(2) Upon STILL’s request, the customer shall facilitate STILL the verification of the proper use of the SOFTWARE in connection with the PRODUCT; in particular in regard to the use of the SOFTWARE in terms of quality and quantity in accordance with the licenses acquired by the customer. In this respect, the customer shall provide information, grant access to relevant documents and files and give STILL or an auditing company nominated by STILL and acceptable for the customer the right and the opportunity to audit at the customer’s premises the application of the SOFTWARE and of the HARD- and SOFTWARE environment. STILL may carry out the inspection or have it carried out on the customer’s premises during the customer’s regular business hours with their own employees, employees of group companies and/or the auditing company under respective confidentiality obligations. STILL shall ensure that the conduct of the audit will not disturb more than unavoidable the operations of the customer at site. Should the audit result show a non-compliant use of the SOFTWARE, the customer shall bear the cost of the audit, otherwise STILL shall bear the cost.
**§ 8 Confidentiality**
STILL and the customer shall be obliged to keep strictly confidential any information marked as confidential or confidential by nature which one party discloses or otherwise makes available to the other party, and to use the confidential Information exclusively in the context of the contract. Each party shall take appropriate precaution measures to ensure that unauthorised persons will not gain access to any confidential information of the other party during the execution of the contract and for 5 years after completion or termination of the contract.
**§ 9 Data privacy**
There are no personal data collected by the PRODUCT in its original state of delivery. A transfer of data out of the network made available by the customer does not take place in the course of the ordinary use of the PRODUCT. STILL makes the customer aware that in case of the analysis of the data by the customer data privacy and/or labor law requirements may have to be observed. STILL shall be entitled to upload anonymised statistics via the diagnosis interface.
**§ 10 Miscellaneous**
(1) The customer shall not be entitled to assign any rights or claims against STILL without STILL’s prior written consent.
(2) The customer shall only be entitled to set off claims, if such claims are undisputed or legally established.
(3) Any changes to these Terms of Use must be made in writing. The same shall apply for the change or cancellation of this clause.
(4) Terms & conditions of the customer do not apply.
(5) The parties are aware, that the SOFTWARE may be subject to export or import restrictions. In particular, there may be duties to obtain a permit or the use of the SOFTWARE or technologies connected with it abroad may be subject to restrictions. The customer shall be obliged to comply with the applicable export and import control regulations of Germany, the European Union, the United States of America and other applicable regulations. The execution of the contract by STILL is agreed under the reservation that no impediments caused by national or international export or import laws and regulations or by any other applicable laws and regulations prevent STILL from execution.
(6) This contract is subject to the law of Germany. The application of the UN Sales Convention (CISG) is excluded.
(7) Place of performance and exclusive place of jurisdiction is Hamburg, Germany.
(8) In the event that one or more provisions of this contract be or become ineffective, the validity of the rest of the contract shall not be affected. The ineffective provision shall be replaced by an appropriate, legally permissible provision which comes closest to what the parties would have intended if they had considered this point when concluding this contract.
(9) The appendices referred to in these Terms of Use are integral parts of the contract.
Date: 2020-07
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/terms-of-delivery/terms-of-use-for-the-igo-pilot-navigation-interface.md)
- **[Installation Conditions For Racking Systems](https://still-websites-int1.c-2749.maxcluster.net/company/terms-of-delivery/installation-conditions-for-racking-systems)**
STILL Assembly Conditions - important assumptions for your offer. Please read & report deviations to avoid delays. Inform now!
# Assembly Conditions
\### General
For the calculation of your offer we have based the following assumptions. In order to ensure a smooth project process, we would like to ask you to read the following assumptions thoroughly and to inform us of any deviations in order to agree this together in writing. Any deviations that may be known later can lead to delays and more effort.
**1. Information on the approval requirement for racking systems**
Please, note that additional services-such as government regulations, verifiable statics, etc. are not part of our offer, if not explicitly mentioned. The fire protection of the racking systems according to fire protection and/or building expertise and insurance must be ensured by the operator of the installation.
Prior to placing the order, the customer must obtain the necessary permits from the competent (construction) authorities. They are not owed by the contractor. The conditions or changes caused by the authorization are announced to the contractor after notification by the client and then recalculated by the contractor. Changes that are known after the order has been issued, as well as any delays caused by it, shall be customer responsibility.
**2. Floor**
The compressive strength of the concrete floor must be sufficient for the stresses described in this offer. The base plate can support the point loads through the shelf, according to the load requirements of the customer. The concrete corresponds to at least C20/25 according to DIN en 209-1/din 1045-2. The customer shall be entitled to provide a supporting capacity.
The base plate should have a depth of at least 20 cm. The upper layer of the floor (15 cm measured from above to the depth) must not contain iron reinforcement with diameter > 6 mm. Piping of any kind, underfloor heating and iron reinforcements with diameter > 6 mm must be inserted deeper than 15 cm. The ground quality has to allow doweling up to at least 110 mm depth with spreading anchors. For reinforcement diameters > 6 mm An increased drill wear is to be expected, which is charged separately for evidence.
The floor must conform to the dimensional accuracy according to DIN 18202, table 3, row 3 (surface-finished floors).
| | | | | | |
| --- | --- | --- | --- | --- | --- |
| Distance of measuring points (m) | 0,1 | 1 | 4 | 10 | 15 |
| Flatness tolerance (mm) | 2 | 4 | 10 | 12 | 15 |
The compensation of unevenness is calculated on the basis of hourly proof, as well as additional required compensation material according to actual consumption.
Special features deviating from the aforementioned standard (magnesite, armouring, expansion, etc.) must be communicated to us unsolicited, as these require special measures.
A floor made of asphalt or concrete slabs is not suitable for the installation of pallet racking. These soils are not load-distributing effect and the uneven units allow no standard just installation of the rack system. In these cases the establishment of shelves is on strip footings of concrete.
**3.Load specifications**
The load values of the racks are based on a system analysis. Storage facilities are dimensioned so that the specified loads can safely be taken. This is to differentiate specialist and field loads. The load capacity is the sum of uniformly distributed loads on a traverse plane. The field load is the sum of compartment loads in a field.
Deviating conditions such as point loads, eccentric load discharges and shock-like displacement of goods must be communicated unsolicited in order to be considered separately for the design of the racks. Deformed or even damaged rack parts must be replaced in accordance with the requirements of en 15635, as this leads to reductions in load-bearing capacity.
**Special stress situations**
If the shelves are placed in seismic areas or outdoors, the owner/operator has to announce this so that the racking system can be designed to meet the requirements of earthquake, wind and snow loads.
**4. Material transfer**
All entrances are secured and can with a 36 to. TRUCK (18 metres) are used. A lateral unloading of the trucks in the Hall is possible. The material (max. length frame height) should be at ground level with a forklift to transport to the installation site. The paths between discharge and place of installation must be free. The discharge and the insertion is done on site. Both can be performed against payment by us.
**5. Material Storage**
For the duration of the installation, a sufficient storage area must be available for the material within the enclosed hall in the immediate vicinity of the Assembly site. Damage resulting from improper storage will not be replaced.
**6.Location requirements**
The installation takes place at ground level in a closed room at normal ambient temperature of > 5 ° C. The mounting area is cleared and swept. Sufficient lighting, as well as electricity, electrical supply lines (1 x 380V with 32 A and 2 x 230 V with 16a) and water are available also can be used at no cost to us. Water and social spaces are available for us and can also be used at no cost. If necessary, lockable space for tools available. Required Forklifts (1.5 to load capacity and lifting height = height) as well as required lifting (lifting height = height) will be placed on the road for us. In the case of organization by us, a separate calculation is made according to expenditure. The normal working hours are from Monday to Friday 08:00 to 18:00 a.m. The packaging material is disposed of on the side. Delivery and assembly services are included in the liability insurance of the operator from the date of delivery.
In individual cases may occur at the installation site to spark flight through welding or cutting operations. Please give us an unsolicited response if there are grounds for the installation.
The above scope of supply is mounted during Assembly. Travel costs and expenses for the Assembly personnel of the rack system are included in the price. Any deviations shall require a separate agreement and written communication. For mounting, STILL is entitled to entrust third company carrying out the installation work. Following activities incurred during installation:
- Measuring instruments
- Screwing the rack
- Erecting rack-system
- Anchoring the system with the ground floor
**7. Acceptance**
The delivery/commissioning of the above delivery and scope of performance, the order is fulfilled. The transfer readiness is reported to the client. Delivery/commissioning must be carried out 2 weeks after notification of readiness for delivery. Should this period for reasons that are not represented by the STILL GmbH, be exceeded or the rack system before handover be used, the system is considered to be free of defects passed. The transfer may be refused only if there is a substantial violation, which significantly restricts the operation of the plant.
**8. Warranty**
From the time of acceptance or beginning of operation of the rack system, we assume a warranty of 24 months. During this period, material or assembly defects will be rectified at our expense. We take no responsibility for damage caused by misuse or third parties. Working during the warranty will be performed during the normal labour time.
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/terms-of-delivery/installation-conditions-for-racking-systems.md)
- **[Still General Delivery Terms Conditions For Projects](https://still-websites-int1.c-2749.maxcluster.net/company/terms-of-delivery/still-general-delivery-terms-conditions-for-projects)**
General terms of delivery for STILL projects - important information for smooth processes. Read now and be well prepared!
# General Delivery Terms & Conditions for Projects
\### I. General Terms
**1. Scope**
These Terms & Conditions apply to customer project contracts for sales, services, work and materials and/or producing of a work result including consulting services, software licencing and any other contracted services in the field of automation and/or racking system business of STILL(hereafter referred to as “Deliveries and Services”). Any other terms & conditions including the customer's conditions of purchase as well as any modifications to or deviations from these Terms & Conditions or any ancillary agreements are only binding for STILL to such an extent as they have been confirmed by STILL in writing. Where written declarations are required in these Terms & Conditions the text form shall meet this requirement.
**2. Conclusion of Contract**
The content of the contract and the obligations of the parties shall be specified in a written contract duly signed by both parties, or – in the absence of a signed contract – by the written order confirmation of STILL. If a deadline is set by STILL to the customer to accept the offer, the acceptance will only become effective if it has been made within the period stipulated. Should the customer accept the offer with deviations or only after the period stipulated, the contract will only become effective, if STILL confirms the order by a written order confirmation or if the parties enter into a written contract duly signed by both parties. The customer shall be bound to the acceptance of the offer respectively the order for four weeks, this period commencing on the day when the written acceptance or order has been received by STILL.
**3. Deliveries and Services**
(1) Any data in the offer documents related to Deliveries and Services, such as illustrations and drawings, as well as any details as e.g. to weight, measurements, performance or availability, are deemed to be approximate values with tolerance ranges and do not represent guaranteed quality characteristics. Information in advertisements, which should deviate from the contractual description, is expressly not part of the contract.
(2) The characteristics and quality of the Deliveries and Services are specified in the contract and will not be guaranteed. Deviations must be agreed in writing. The customer shall notify STILL in writing if the required operating and ambient conditions related to the Deliveries and Services deviate from the standard conditions laid down in the product or contract documents and may require adjustments to the standard Deliveries and Services and to the contract. STILL may assume standard requirements and conditions as the basis for the operation of the contracted Deliveries and Services in the absence of any such notification. STILL shall not be responsible for any decisions made or results based on non-accurate or incomplete information of the customer.
(3) STILL is entitled to constructive modifications as part of the ongoing further development of standard Deliveries or components for the Deliveries and Services and as a result of internal procurement policy decisions taken.
(4) Partial deliveries of STILL are permitted.
(5) In case changes to the Deliveries and Services are required in the course of the contract execution, the parties shall agree on the corresponding adjustment of the contract scope, price and timeline in writing. This shall likewise apply, if the requirement for changes to the Deliveries and Services arise from changes in legal provisions or new or changed requirements from administrative or accredited bodies. Any instruction of the customer to execute Deliveries and Services in accordance with a change offer by STILL is considered as the acceptance of the change offer.
(6) Except as otherwise agreed in the contract, STILL reserves the right of ownership as well as any other proprietary rights, industrial property rights like designs, patents, trademarks, copyrights and rights of use in all inventions, data, drawings, technical documentation, other technical information or in any software respectively firmware which are produced by STILL in execution of the contract, which are part of the Deliveries or Services or are used by STILL in the course of the contract execution. Except for the purpose of assembling, putting into operation, operating and servicing the Deliveries and Services, they shall neither be used without the approval of STILL, nor shall they be copied, reproduced, made available or disclosed in any way to third parties for any reason. Any data, drawings, technical documentation or other technical information or software respectively firmware provided or made accessible by STILL to the customer before entering into the contract or during its execution have to be returned or deleted without delay upon STILL’s request, if the parties do not enter into the contract or if the contract is terminated.
**4. Dates for Deliveries and Services**
(1) Any relevant dates for the Deliveries and Services shall be agreed in the contract. The agreed dates shall be subject to the timely clarification of all technical and commercial questions, the receipt any agreed down payment by STILL and to the timely receipt of all required permits and documentation to be supplied by the customer, and furthermore to the customer’s compliance with its obligation to co-operate.
In case of Deliveries and Services which require the co-operation of the customer, the Customer shall ensure at its own expense and in a timely manner the availability of all auxiliary means, resources, information, decisions and approvals required for the execution of the Deliveries and Services. This refers in particular to
\- qualified staff of the customer
\- for racking systems installation means like e.g. lifting platforms according to the STILL Installation Conditions available under https://www.still.de/installation-conditions which shall apply in addition to these Terms & Conditions.
STILL shall notify the customer of any failure to provide required resources, information or any other co-operation. STILL will charge the customer the additional time effort and cost resulting from a default or delay of co-operation. The same shall apply for the re-scheduling of agreed dates due to reasons in the sphere of responsibility of the customer. STILL shall strive to minimise the additional time effort and cost.
In case Deliveries are delayed due to reasons in the sphere of responsibility of the customer, STILL shall be entitled to charge the cost for the storage of the delivery items but not less than 0.5% of price for the delayed Deliveries per commenced week, starting 5 working days after the notification of readiness for delivery is sent to the customer. Any further claims for proven additional cost shall be reserved. The customer shall be entitled to prove lower cost.
(2) The fulfilment of the contract shall be under the reservation that the Deliveries and Services are not restricted by any national or international regulations, particularly export control regulations and embargoes or any other sanctions. The parties shall be obliged to provide all information and documentation needed for the export/ intra-community shipment/ import. Delays caused by export checks or licensing procedures shall override any lead times or deadlines stipulated. If any required licenses for certain Deliveries and Services cannot be obtained, the contract shall be considered as not concluded regarding the items in question. Any claims for damages related to this or to the abovementioned exceeding of deadlines, shall be excluded.
(3) Generally, any right of withdrawal of STILL or the customer only refers to the part of the contract which is not yet fulfilled. If partly fulfilled Deliveries and Services cannot reasonably be used by the customer, it shall be entitled to withdraw from these parts of the Deliveries and Services too.
**5. Force Majeure**
In case the performance of the contract is prevented or delayed by a force majeure event, including but not limited to war, warlike conditions, riots, acts of terrorism, natural disasters, epidemics, accidents, labour disputes (such as strikes, lock outs), arbitrary acts of an official or political nature, significant interruptions of operations that are not temporary or other similar unforeseen circumstances for which STILL is not at fault, the terms and dates scheduled for the Deliveries and Services will be deferred accordingly including a reasonable time for ramp-up. The same shall apply if these circumstances affect a supplier or sub-contractor. STILL shall not be responsible for the above circumstances even if they occur during the delay that has already been existing. STILL shall inform the customer about the beginning and the end of any such major obstacles as soon as possible. Should the further performance of the Deliveries and Services become impossible or unacceptable for STILL due to these circumstances STILL shall have the right to rescind the contract. Likewise, the customer shall have the right to rescind the contract if the force majeure event exceeds 90 days and the receipt of the Deliveries and Services after that time becomes unacceptable for it due to these circumstances.
**6. Prices and Payments**
(1) Unless otherwise set out in the offer of STILL, the price offer of STILL is valid for 4 weeks.
(i) Deliveries:
Unless otherwise agreed, the prices for the Deliveries are ex works, excluding packaging, freight, duties, taxes, tariffs or any other public charges, travel expenses and related expenses, daily allowances, insurance and other incidental expenses. The packaging will only be taken back if agreed so by special agreement. STILL shall be entitled to raise the price to the level of the new sales price, if the delivery is delayed for a reason beyond the reasonable control of STILL and the sales prices relevant for the customer change until the actual delivery date.
(ii) Services:
If STILL and the customer agree on a lump sum price in the contract for Deliveries and Services consisting of work and materials and/or producing of a work result, this price is deemed to be a net lump sum price in EURO on the basis of the agreed contract scope at the time of the offer respectively at the time of entering into the contract and on the basis of execution during working days (Mo-Fr except public holidays) during usual working hours (8 am – 6 pm) and on the basis of the underlying assumptions and conditions. Unless otherwise agreed, any cost for packaging, cost for dispatch and delivery shall be payable in addition. In case of deliveries abroad, the customer has to bear any duties, taxes, tariffs or any other public charges.If services are performed outside the usual working time, STILL will charge the following additional labour costs: for working days from 6 pm – 8 am and for Saturdays and Sundays 50%, for public holidays, except those on Saturdays or Sundays 150%.
(2) If the contract contains a fixed price for the Deliveries and includes Services by STILL (e.g. commissioning and installation) for which the prices are not fixed, STILL will invoice, beside the price for the Deliveries, the hourly rates of STILL for the time spent for the Services and travel plus the travel expenses, daily allowances, lodging as well as loading times and additional charges for overtime, holiday and Sunday work set out above, unless the parties have agreed otherwise. These price elements shall be invoiced, unless otherwise agreed, on the basis of the applicable price lists of STILL and regarding the travel expenses on the basis of its travel guidelines which are applicable on the date of the performance of the Services. In case of services abroad, the customer has to bear any duties, taxes, tariffs or any other public charges.
(3) The agreed prices do not include any waiting periods, delays and additional approaches due to reasons STILL is not responsible for; furthermore, they do not include any additional Services or Services deviating from the agreed Deliveries and Services. These shall be invoiced separately.
Unless otherwise agreed, STILL’s prices for Deliveries and Services do not include any costs for lubricants, cleaning agents and any other consumable materials.
(4) STILL shall charge the customer for the Deliveries and Services by invoicing according to the invoicing and payment terms in the contract. STILL shall be entitled to partial invoicing according to progress. The invoicing of delivery items which are not part of the installation is reserved.
If not otherwise agreed in the contract, every invoice is immediately payable without deduction upon receipt of the invoice. Should a currency different from EURO be agreed for invoicing, the customer shall bear any risk of currency fluctuations between the offer and the respective invoice of STILL.
(5) Sales tax
The sales tax is based on the applicable sales tax law. In the event of cross-border deliveries, STILL will make use of the existing tax exemptions. The customer shall notify STILL immediately about the relevant turnover ID number if cross-border deliveries are made within the EU and furnish all other proof to such an extent as necessary to obtain a tax exemption under the German or foreign sales tax laws.
Any German or foreign sales tax to be paid over by STILL will be invoiced in addition to the net price and shall be borne by the customer. If sales tax is generated on the basis of payments made before the delivery has been effected (or the service rendered), it will be invoiced separately. The sales tax is due for payment together with the net price.
In case of Intra-Community deliveries into another Member State of the European Union, the customer shall be obliged to confirm the arrival of the shipment in the Member State and he shall adhere to the procedure and / or use the form STILL provides to it. If the arrival of the shipment in the other Member State is not confirmed by the customer, the German VAT applicable at the time of delivery will be charged subsequently.
(6) In the event of default in payment regarding claims arising from an agreement with the customer, STILL has the right to accelerate the maturity of all payment claims arising from the relevant agreement or to demand appropriate security interests for such claims. The same shall apply if STILL’s claims are placed at risk by a significant decline in the customer’s credit rating. In such cases, STILL also has the right to withhold any outstanding Deliveries and Services unless they are paid for in advance or unless an appropriate security is furnished.
**7. Default in Payment**
STILL shall be entitled to withdraw from the contract after having set a reasonable period in writing, if the customer does not make an agreed down-payment or any other due payment on time or if it seriously and finally refuses to accept the ordered Deliveries and Services.
If STILL believes that it will not receive the full price for the Deliveries and Services from the customer or will not receive it on time, STILL shall be entitled to refuse the contractual performance by pleading insufficient security, until the consideration due has been effected or the security been provided. If the customer does not effect the consideration due or provide the relevant security within a reasonable period demanded in writing, STILL may withdraw from the contract.
In the event of withdrawal of the contract, STILL shall also be entitled to demand damages including lost profits. In case STILL withdraws from the contract prior to entering into the contractual performance the lump sum compensation for the damage incurred shall amount to at least 20 % of the price for the Deliveries and Services, unless it can be proven by STILL that the damage is higher or by the customer that the damage is lower.
**8. Reservation of Ownership**
STILL reserves the right of ownership of the Deliveries and Services including any work results and documentation until all payments from the business relation with the customer have been received. The same shall apply if Deliveries are installed at the customer premises. In this case any connection with a building is deemed to be made for a temporary purpose.
Any processing or transformation of the Deliveries shall be for the benefit of STILL. The processed or transformed Deliveries are considered as under reservation of ownership.
The customer is only authorised to resell the Deliveries in the ordinary course of business and provided that the customer is not in delay with payments. By way of security the
customer assigns to STILL, effective immediately, any and all claims that accrue due to the resale of the Deliveries. The customer shall not be entitled to other dispositions
The customer shall treat the Deliveries with utmost care and carry out any necessary repair, maintenance and inspection work right in time and at his own expense. STILL is entitled to insure the Deliveries for and at the cost of the customer against theft, a breakdown of the machine, water, fire and other damage, unless the customer can prove that he has taken out the relevant insurance himself.
The customer must neither pledge nor assign the Deliveries as a security. The customer shall immediately inform STILL about any attachments, seizures or other acts of disposition effected by third parties. The costs of lifting such measures shall be borne by the customer.
If the customer violates the contract, especially by defaulting the payments, STILL shall be entitled to claim the Deliveries back after a written notice has been issued. Although the customer is under the obligation to hand the Deliveries over, taking them back does not automatically imply a withdrawal from the supply agreement. In this case, the delivery period is suspended and STILL reserves the right to resume the supplies after the cause of the frustration has been removed or the customer has provided a security, with the delivery period then being reconfirmed and reinstated.
At the customer's request, STILL shall undertake to release any securities to which STILL is entitled in excess of 20 % of the value of the claims to be secured.
If the law governing the territory where the delivery items are located does not allow the implementation of the above agreement on the provision of collateral, and if the law allows STILL to secure other rights of the delivery item, STILL may exercise all rights of this kind.
The customer shall assist STILL with the implementation of all measures that STILL may take to protect its property rights or any other right as regards the delivery item.
**9. Set-Off and Retention**
The customer shall not be entitled to retain payments on the grounds of counterclaims which are disputed and not legally established by a final verdict or to set-off any such counterclaims.
**10. Transfer of Risk**
If not otherwise agreed in the contract, the transfer of risk of the Deliveries takes place according to Incoterm “ex works”. Any delivery clauses shall be construed in accordance with the Incoterms valid at the time of enter-ing into the contract.
If the delivery condition is “ex works” and the customer or his appointed representative does not collect the Deliveries on the specified delivery date, which will have to be notified by STILL at least one week in advance, STILL shall be authorised to dispatch the Deliveries at the customer's risk and expense. In both cases, the risk passes to the customer as soon as STILL has handed over the Deliveries to the customer or to his authorised representative or to the freight carrier.
Any Deliveries to the customer may not be rejected by the latter and transfer of risk shall take place if they have defects.
**11. Acceptance**
If the parties have agreed to conduct an acceptance or if it is mandatory by the applicable law, such acceptance must be conducted promptly after notice of completion.
Any acceptance may be split by STILL at its own discretion into a preliminary acceptance and a final acceptance. In case of such split, the customer may use the Deliveries and Services from the moment of his declaration of preliminary acceptance. Latest at this moment, the risk is handed over from STILL to the customer, if and to the extent risk did not earlier pass upon delivery. The date of preliminary acceptance is also the start date of the limitation period of claims for defects. In the following declaration of final acceptance, the customer shall confirm the agreed functionalities of the Deliveries and Services in operational use and the completeness of the documentation. STILL may request final acceptance whenever the agreed functionalities are met and the documentation is completed. The period between preliminary acceptance and final acceptance shall not exceed six weeks.
STILL is entitled to request partial acceptance after completed partial Deliveries and Services.
The customer may refuse acceptance only in case of material defects of the Deliveries and Services.In the course of the acceptance the customer shall make upon request of STILL all necessary facilities and resources available at any time for any agreed tests and for the acceptance. The acceptance shall be declared within 10 working days as of the notice of completion, if no other deadline is individually agreed in the contract. The customer shall declare acceptance or refuse acceptance under giving reasons for the refusal within this time limit in writing. In case of justified refusal of acceptance, the customer shall grant STILL reasonable opportunity for improvements deemed necessary by STILL and further acceptance tests. If the customer does not declare acceptance or refusal of acceptance within the time limit for the acceptance, the Deliveries and Services are deemed to be accepted. The same shall apply, if the customer refuses acceptance but makes operational use of the Deliveries and Services or part of it.
**12. IP-Rights and Right to Use**
Copyrights and any other IP-rights in the Deliveries and Services or parts or background thereof (e.g. software, analyses, layouts, process descriptions, specifications, designs, documentation, reports, quotations as well as its preparatory materials) are exclusively held by STILL or its related parties, irrespective of the payment of the contract price. The transfer of ownership in physical delivery items after full payment of the price for the Deliveries and Services shall remain unaffected by this provision.
STILL grants the customer a non-exclusive, transferable, perpetual license to use the IP-rights required for the use of the Deliveries and Services for the purpose of operation and maintenance of the Deliveries and Services. This does not apply for software and third-party IP (e.g. database software) which the customer license directly from the third-party licensor according to the contract.
In regard of software being part of the Deliveries and Services the Software Addendum in section II. shall apply in addition.
**13. Warranty**
Provided that the Deliveries and Services are under statutory liability for defects respectively under a contractual warranty according the contract, the following shall apply:
**13.1 Liability for defects**
(1) Duty to inspect and object
The customer can only assert claims concerning defects as to quality of the Deliveries and Services, if he has duly performed his duty to inspect and to give notice of defects as imposed on it according to Article § 377 of the German Commercial Code (HGB). It shall immediately notify STILL in writing of any defects found in a comprehensible way under giving any appropriate information for the identification and rectification of the defects.
(2) Scope of warranty for defects as to quality
If the Deliveries and Services do not conform to the agreed quality or performance characteristics at the time of transfer of risk, the customer's claim for subsequent performance shall cover, at the discretion of STILL, either the repair or the replacement of those parts or the re-work of the Deliveries and Services (or parts thereof) free of charge which are defective or the fitness for use of which is substantially impaired.This shall not apply to extra costs that have been incurred if the Deliveries have been moved to another place than the contractually agreed place of performance. At STILL's option, the repair, replacement or re-work is carried out either at premises of STILL or at the premises of the customer. Replaced parts become the property of STILL.
Claims related to defects do not exist in the event of insignificant deviation from the agreed quality, in the case of only insignificant impairment of usefulness, natural wear of wear and tear parts or damage after the transfer of risk as a result of faulty or negligent treatment, excessive use, unsuitable operating materials, unsuitable surrounding conditions including unsuitable floor conditions, or due to special external influences (e.g. chemical, electrochemical or electrical influences or extraordinary temperature and weather influences) arise, which are not pre-supposed according to the contract, as well as for non-reproducible software errors.
If the customer does not use the Deliveries and Services in conformity with the use agreed or implied in the contract or if the customer executes any modifications, repairs or maintenance to the Deliveries and Services or to any other systems or interfaces affecting the Deliveries and Services by itself or through any third party without consent of STILL, the customer shall have the burden of proof that any malfunction is caused by an original defect of the deliveries and Services at the time of transfer of risk.
(3) Conditions and limitation period for claims related to defects
The customer shall give STILL the opportunity within the regular working hours of STILL to perform the measures deemed necessary by STILL in its reasonable discretion for the rectification of any defects, and it shall provide the necessary cooperation; in case of defects in software in particular the required defects-documentation in order to ensure that any defects found are reproducible.The failure of the customer to cooperate in this way releases STILL from its obligation of subsequent performance. The customer shall fulfil any required cooperation duties in the context of subsequent performance and its acceptance, if any, free of charge.
In case of defects, any claims of the customer for subsequent performance of the Deliveries and Services shall be time-barred after 12 months from the statutory start of the limitation period. The same shall apply for any further rights or claims in case of defects. This limitation period shall not apply in the context of §§ 438 para.1, no. 2, 634 para.1 no.2 (building, construction) and 479 para.1 (recourse), for which longer limitation periods are prescribed by the law, as well as in case of wilful intent, fraudulent concealment of a defect or non-fulfilment of explicitly guaranteed performance characteristics of the Deliveries and Services. There is no re-start of the limitation period for Deliveries and Services or parts thereof being rectified or replaced during the original limitation period. The statutory provisions regarding suspension or re-start of the limitation period shall apply without modification.
Used deliveries are not under warranty.
(4) Lack of title, infringement of proprietary rights
Unless otherwise agreed in the contract, STILL is obliged to provide the Deliveries and Services free of third-party industrial property rights and copyrights (hereinafter: Proprietary Rights) in the country of the place of delivery. If a third party brings legitimate claims against the customer because of an infringement of Proprietary Rights by Deliveries and/or Services provided by STILL and used by the customer in accordance with the contract, STILL is, within the limitation period set forth in clause 13.1(3) liable to the customer as follows:
STILL will either, at its discretion and expense, obtain a right of use for the Deliveries and Services concerned, modify them so as not to infringe the Proprietary Rights, or exchange them. If STILL is unable to do so under commercially reasonable conditions, the customer is entitled to the rights of withdrawal or price reduction in accordance with clause 13.2.
The aforementioned obligations of STILL only exist if the customer informs STILL immediately in writing of the claims asserted by the third party, does not acknowledge an infringement vis-à-vis the third party and if STILL is solely entitled to all defensive measures and settlement negotiations. If the customer discontinues the use of STILL's Deliveries and Services for mitigation or other important reasons, it is obliged to inform the third party that the cessation of use does not constitute acknowledgment of an infringement of Proprietary Rights.
Claims of the customer are excluded insofar as it is responsible for the infringement of property rights. Claims are also excluded insofar as the infringement of Proprietary Rights is caused by special requirements of the customer or by the fact that the Deliveries and Services are modified by the customer or used together with products not supplied by STILL.
(5) The customer shall only be entitled to any further statutory rights and claims related to defects beyond the right to request subsequent performance, if a period for subsequent performance reasonably set by the customer to STILL elapsed without success and the customer fulfilled its cooperation duties according to clause 13.1(3) and (4) of these Terms & Conditions. Clauses 13.2 and 14 of these Terms & Conditions shall apply exclusively for any further rights or claims of the customer in case of defects of the Deliveries and Services.
(6) Secondary obligations
If the customer cannot use the Deliveries and Services due to STILL's fault, either as a result of the incorrect advice given before or after concluding the contract or the failure to give advice at all, or as a consequence of violating other contractually agreed secondary obligations, especially the instructions how to operate and maintain the deliveries, clause 14 of these Terms & Conditions shall apply, with all further claims on the part of the customer being excluded.
**13.2 The customer's right of withdrawal, price reduction and further liability**
(1) Frustration
The customer may withdraw from the contract, if STILL is finally not in a position to provide the complete Deliveries and Services before the transfer of risk has occurred. If STILL is only temporarily prevented from providing the Deliveries and Services, the customer shall only be entitled to withdraw from the contract, if STILL does not effect the Deliveries and Services within a reasonable time after the cause of frustration has been removed.
(2) Defects not remedied
Furthermore, the customer may also withdraw from the contract if STILL does not meet a reasonable deadline for rectifying a defect which hinders the suitable use of the Deliveries and Services in the sense of the contract. This deadline must be set in writing by the customer and in setting the deadline the customer must take into account e.g. possible order and delivery periods for necessary components or parts and reasonable time for remedial work on software necessary to carry out the rectification. The deadline is not elapsed without success, if STILL is successfully working on the rectification of the defect or if the customer does not fulfil all cooperation duties in the course of the rectification by STILL. The customer may also withdraw from the contract if the rectification of the defect has finally failed, although at least two additional attempts for acceptance have been granted without success.
It is at the customer's discretion in the above cases to demand a reduction of the purchase price rather than to withdraw from the contract.
(3) Price reduction
If defects of the Deliveries and Services remain after the rectification attempts have been completed, which do not frustrate the use the Deliveries and Services according to the contract purpose, the customer's right to withdraw from the contract shall be excluded. In this case, it shall be entitled to a price reduction. The decrease in value shall be calculated on the basis of Article § 441, paragraph 3, of the German Civil Code (BGB).
(4) Claims for damages in case of defects
Any claims for damages of the customer in case of defects of the Deliveries and Services shall be excluded. However, this shall not apply in case of fraudulent concealment of a defect, non-performance in respect of expressly guaranteed quality characteristics, injury to life, limb or health, where claims are brought under the Product Liability Act, and in cases of breaches of duty by gross negligence or intent. The foregoing provisions will not imply any shift in the burden of proof.
(5) Any further claims or any other claims of the Customer against STILL and its vicarious agents due to a defect, which are not stipulated in clause 13, shall be excluded.
**14. Limitation/ Exclusion of Liability**
STILL is liable without limitation for personal injury for which it is responsible and, in the event of damage to property caused by it, will reimburse the expenses for the restoration of the property up to an amount of EUR 100,000.00 per loss event, but not exceeding EUR 250,000.00 in total. In the event of damage to data carrier material, the obligation to pay compensation does not cover the cost of recovering lost data and information.
Insofar as the customer is entitled to claims for damages, these shall become statute-barred on expiry of the limitation period applicable to claims for defects in accordance with clauses 13.1 (3) and (4). The same applies to claims of the customer in connection with measures for damage prevention (e.g. recall actions).
Further claims for damages, for whatever legal reason, are excluded. This particularly concerns claims for consequential damages, such as inter alia loss of profit, business interruption, loss of use, loss of interest or loss of information and data.
The exclusion of liability pursuant to this clause 14 does not apply insofar as liability is mandatory, in particular in case of injury to life, limb or health, claims according to the Product Liability Act, in cases of intent or gross negligence, or because of the violation of essential contractual obligations. Essential contractual obligations are those obligations that protect contractual legal positions of the customer, which the contract has to grant according to its content and purpose; furthermore, contractual obligations whose fulfillment makes the proper execution of the contract possible in the first place and on the observance of which the customer regularly trusts and may trust, are also essential. In case STILL is not liable for intent, gross negligence, injury to life, limb or health or pursuant to the Product Liability Act, STILL’s liability shall be limited to foreseeable damages, which will typically occur in such cases.
Further the exclusion of liability shall not apply if characteristics of the Deliveries and Services are explicitly guaranteed and the guarantee is just given for the purpose of securing the customer against damages occurring apart the Deliveries and Services.
A change of the burden of proof to the disadvantage of the customer is not connected with the above liability regulations.
The customer shall take all reasonable measures to prevent or mitigate a pending damage, for which STILL might be responsible. It shall inform STILL immediately about such a pending or actually incurred damage in writing.
**15. Confidentiality**
The parties shall mutually be obliged to keep strictly confidential any information which is disclosed to either party by the other party or in any other way being accessed by it in the course of initiation and execution of their contract relation, and to use the confidential Information exclusively in the context of the contract. Each Party shall take appropriate precaution measures in order to ensure that unauthorised persons will not get access to any confidential information during the execution of the contract and for 5 years after completion or termination of the contract.
**16. Governing Law**
All contracts shall be governed by and interpreted in accordance with the German laws excluding the conflict of laws provisions and the UN convention on contracts for the international sale of goods (CISG).
**17. Place of Performance and Jurisdiction**
The place of performance for deliveries of STILL is the location of performance according to the agreed INCOTERM delivery condition. The place of performance for works and services to be performed at the customer site is the location where STILL is performing such works and services. The place of performance for payments by the customer is the point of payment indicated in STILL’s invoice.
Place of jurisdiction for all disputes arising from or in connection with the contract shall be Hamburg, Germany. STILL shall also be entitled to opt for the court that is competent at the place of business of the customer.
\### II. Software Addendum
1\. The customer shall use software and related IP-rights which form part of the Deliveries and Services only in compliance with the agreed conditions of the contract. The customer shall only be allowed to make copies, if they are intended for permitted back-up purposes. Unless otherwise agreed or otherwise stated e.g. on the data carrier or in the software documentation, the customer is entitled to produce two backup copies. Any other copying or dissemination is expressly prohibited.
The use of the software (standard software, firmware and software modules) on other than the agreed equipment requires the written consent by STILL, unless the customer temporarily uses the software on a replacement equipment within the agreed scope, due to a malfunction of the agreed equipment.
Any software included in the Deliveries and Services is provided in object code only.
The customer shall be obliged to treat the software made available as confidential information of STILL.
The customer may not remove or modify any indications regarding confidentiality, copyrights, brands, trade names or any other rights of intellectual or industrial property.
STILL is entitled to take technical measures to protect the software. If this is done, the customer may not remove or evade this protection.
2\. The customer shall have the non-exclusive right of use of standard software or firmware with the agreed performance characteristics, even if modified for the customer, provided that software or firmware remains unchanged and is used on the agreed hardware equipment.
The customer shall have the exclusive right of use of software modules with the agreed performance characteristics which are especially produced for the customer, provided that the software modules remain unchanged and that they are used on the agreed equipment. However, STILL and its related parties shall be entitled to jointly use them for the purpose of the contract and to use otherwise at its own discretion for any purpose free of charge any ideas and designs or pre-existing parts of the software on which the modules produced for the customer were based.
3\. Unless otherwise agreed in the contract, the agreed prices for Deliveries and Services do not include any updates or upgrades or any other maintenance services related to software.
Unless otherwise agreed in the contract, STILL is not obliged to provide services regarding software provided by a third party or regarding software delivered as part of the Deliveries and Services, which has been modified by the Customer or by any third party.
4\. If the Deliveries and Services include the provision or support of an interface to a customer-software system, the Services are limited to the provision or support of an interface as defined in the contract or – if not defined – the provision or support of a standard interface according to general product description by STILL. They do not include implementation or configuration services related to the software system of the customer, unless expressly otherwise agreed in the contract. In no case services include any adjustments, amendments or modifications at the interface of the Deliveries and Services to the software system of the customer or in the software system of the customer, if the software system of the customer and/or its interface to the Deliveries and Services deviates from its definition in the contract.
5\. For the subsequent performance related to software products which STILL supplies as part of the Deliveries and Services, the following shall apply under exclusion of any other rights or claims of subsequent performance:
For software whose source code is property of STILL and/or related parties of STILL, STILL will remedy any defects in the software at its discretion by providing an update or upgrade of the software in which the defects are eliminated or a circumvention of the defect is provided by STILL which is reasonably acceptable for the customer.
For software products for which the IP-rights are with a third party and for which STILL is not entitled to changes (e.g. database software) any warranty and liability of STILL shall be restricted to the assignment to the customer of any warranty and liability rights and claims STILL may have against the third-party supplier.
Claims related to defects exist for software that the customer has extended via an interface provided by STILL for this purpose, only up to the interface.
STILL GmbH
Hamburg
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- **[Terms And Conditions For The Sale And Repair](https://still-websites-int1.c-2749.maxcluster.net/company/terms-of-delivery/terms-and-conditions-for-the-sale-and-repair)**
Terms and conditions for the sale and repair of industrial trucks, spare parts, and replacement parts
# Terms and conditions for the sale and repair of industrial trucks, spare parts, and replacement parts
Verkaufs- und Reparaturbedingungen für Flurförderzeuge, Ersatzteile und Austauscheinheiten
Terms and conditions for the sale and repair of industrial trucks, spare parts, and replacement parts
**I. Scope of application and form**
1\) Unless otherwise agreed in writing, these general terms and conditions for sales and repairs (‘**TCSR**’) govern the sale of industrial trucks, spare parts, and replacement parts (‘**Goods**’) and the provision of repair services outside the warranty for defects (‘**Repairs**’) by STILL GmbH, Berzeliusstrasse 10, 22113 Hamburg (‘**STILL**’). Where the subject matter of a contract within the scope of applicability of these TCSR relates to the sale and/or supply of movable property, these TCSR apply irrespective of whether STILL manufactures the relevant movable property itself or procures it from suppliers (cf. sections 433 and 650 of the German Civil Code (BGB)).
2\) These TCSR apply to the exclusion of all other terms and conditions. Any diverging, contradictory, or supplementary general terms and conditions of the contractual partner (‘**Client**’; the ‘**Parties**’ for joint references to STILL and Client) become part of the contract only if and to the extent that STILL has expressly consented to their application in writing. This requirement of consent applies under all circumstances, including, but not limited to, cases where STILL is aware of Client's general terms and conditions and performs its contractual obligations to Client without reservation.
3\) These TCSR apply to
a) any natural person, legal entity, or partnership with legal capacity that concludes a contract with STILL in the performance of their trade, business, or profession (entrepreneur as defined by section 14 BGB) and
b) any legal entity incorporated under public law or any special-purpose fund under public law (\*öffentlich-rechtliches Sondervermögen\*).
4\) Unless otherwise agreed, these TCSR apply as in effect at the time when the order was placed or the offer accepted by Client, or in the latest version made available to Client in text form (as defined in section 126b BGB); they also apply as a framework for equivalent future contracts without the need for STILL to explicitly refer to these TCSR again in each individual case.
5\) Legally relevant declarations and notifications by Client in relation to the contract (e.g. specifications of deadlines, notifications of defects, notifications of withdrawal from the contract, or purchase price reduction), must be made in writing within the meaning of these TCSR, i.e. in written form or text form (e.g. by letter, email, fax). Statutory requirements of form and other verification requirements, especially in case of doubt concerning the authentication of the issuer of a declaration or notification, remain unaffected.
6\) Any reference to the applicability of statutory provisions is made purely for the avoidance of doubt. Statutory provisions thus also apply where no reference to this effect has been made, to the extent that they are not directly varied or explicitly excluded by these TCSR.
**II. Formation of contract**
As a rule, a contract is formed when STILL issues a written confirmation of an order placed by Client; (‘Formation of Contract’). If acceptance by Client of an offer is subject to a deadline, a contract is formed only if the offer is accepted before expiry of the deadline. If Client's acceptance is not submitted in time or does not match the offer, it is treated as the placement of a new order by Client with STILL and a contract is formed only if this order is confirmed in writing by STILL. If Goods are purchased for resale by Client to consumers, STILL must be informed accordingly in writing before the contract is formed.
**III. Delivery of Goods and performance of services**
1\) The contractual obligations of STILL are set out in the order confirmation or offer, in conjunction with these TCSR. Any ancillary agreements or modifications are valid only if they are agreed in writing. Specifications relating to STILL Goods, for example in advertisements, data sheets, catalogs, on STILL's web pages, or in documentation forming part of any offer (‘**STILL Information on Goods**’), including, but not limited to, images and illustrations, weights, and metrics such as speed, fuel consumption, and operating costs are estimates with a certain margin of tolerance and do not guarantee any specific properties.
2\) STILL Information on Goods, cost estimates, drawings, and technical documentation or other technical information must not be used without STILL's consent (except to install, take into service, operate, and maintain the Goods) nor copied, reproduced, shared with third parties, or published. STILL retains the copyrights on all documentation.
3\) STILL reserves the right to make changes to the construction and form of Goods during the delivery period, provided that Goods are not changed fundamentally in consideration of the specified intended use.
**IV. Prices and payment**
1\) Subject to the provisions of clause V., current prices at the time of the Formation of Contract apply. Prices for Goods are specified as FCA ‘Supplying Plant’ (Incoterms 2020), as net prices plus any taxes applicable to the net charge, such as, in particular, the statutory turnover taxes, value added taxes, goods and services taxes, insurance and excise taxes applicable from time to time, which are to be paid and assumed by the Client. For the purposes of these TCSR, ‘**Supplying** **Plant**’ refers to the STILL plant that has been specified in the order confirmation or offer as supplying the Goods for pick-up or shipping. STILL is entitled to charge a € 10.00 administration fee for orders with a value of less than € 50.00. Where Goods are to be shipped by STILL (‘**Shipment** **Sale**’), Client bears the cost of transport from the Supplying Plant or from the warehouse and the cost of any transport insurance that Client may wish to take out, unless agreed otherwise. The cost of transport and any insurance premiums are either invoiced to Client by the transport service provider instructed by STILL, if Client has a contract account with the provider, or invoiced to Client by STILL and stated as a separate item on the order invoice.
2\) Unless specifically agreed otherwise, payments for industrial trucks are due in full within 30 days of the invoice date, and payments for spare parts, replacement parts, or repairs are due in full within 14 days of the invoice date; payment must be made using the STILL bank account details specified on the relevant invoice. Discounting and collection costs are borne by Client. STILL is entitled, at any time, including as part of a continuous business relationship, to deliver Goods or perform Repairs, in full or in part, against advance payment or a down payment only. STILL will notify Client of such a prerequisite no later than upon submission of the order confirmation or offer, provided that the order confirmation is not merely declaratory in nature.
3\) Failure to comply with the aforementioned payment periods or an agreed payment date puts Client in default without the need for a demand notice to be issued. For the duration of the default, interest at the statutory default interest rate is applied to the amount due. Claims to commercial default interest (pursuant to section 353 HGB) remain unaffected. The right to assert further claims for loss or damage incurred as a result of the default remains reserved. STILL also reserves the right to charge an additional fixed default penalty of €40.00. This penalty is offset against the amount of compensation for damages owed if the claim for damages is based on legal costs.
4\) Client has a right of retention in respect of claims raised by STILL only to the extent that Client's counterclaim has been confirmed by a non-appealable court decision, is undisputed, or has been accepted by STILL. The right to offset claims of STILL is limited to counterclaims of Client that arise from the same contract, or, if arising from other contractual relationships, to counterclaims that are undisputed, have been confirmed by a non-appealable court decision, or have been accepted by STILL. In the event that deliverables are defective, Client's counterclaims, especially those set out in clause X. 2) sentence 4 of these TCSR, remain unaffected.
5\) Client may not assign its claims against STILL to anyone else.
6\) If it becomes clear after Formation of Contract that STILL's claim to the agreed consideration is at risk due to Client's inability to meet its obligations, STILL is entitled to withdraw from the contract in accordance with the statutory provisions concerning refusal of performance and – where applicable – after setting a deadline. Where the subject matter of the contract is the manufacture of buyer-specific Goods (customized products), STILL has the right to withdraw immediately; statutory provisions concerning the dispensability of setting a deadline remain unaffected.
**V. Price adjustment**
1\) Against the background of the dynamic development of, inter alia, energy and raw material prices during the manufacturing period of new industrial trucks, there is a fundamental need that the prices of new industrial trucks may be adjusted. An adjustment of the prices for new industrial trucks shall be made subject to and in accordance with the following provisions of this clause V.
2\) The basis is the Producer Price Index of Industrial Products GP19-2822 for lifting and handling equipment published by the Federal Statistical Office - inter alia on the Internet (in the current valid designation and version, available at: www- genesis.destatis.de/genesis/online), hereinafter the "**Index**". Since the Index is compiled and published with a time lag, the index values described in more detail below are determined on the basis of the value that lies at least two months in the past.
3\) The starting point is the time of the Formation of Contract in accordance with clause II. of these TCSR. The month in which the contract is formed is the "**Order Month**". The first index value is derived from the order month: The "**Order Index Value**" is the index value of the month that lies two months before the order month (for example: If the Order Month is May 2022, the Index Value for March 2022 shall be taken as the Order Value Index).
4\) STILL will confirm a first delivery date to the Client ("**Delivery Date**"). The "**Delivery Index Value**" shall be the index value of the month four months prior to the Delivery Date (for example: the Delivery Date is 15 November 2022), which would make the index value from July 2022 the Delivery Value Index).
5\) The "**Variance**" represents the percentage change of the Index Values and is calculated according to the formula \[(Delivery Index Value/Order Index Value) -1\] x 100 = Variance in %.
The result is rounded to two decimal places and can be either positive or negative. If the variance is greater than 3.00 % or less than - 3.00 %, the price is automatically adjusted by the calculated Variance, subject to paragraph 6. If the Variance is positive, the price will automatically increase, whereas if the Variance is negative, the price will automatically decrease.
6\) A price adjustment shall not be made if the Variance is between -3.00 % and 3.00 % or is exactly -3.00 % or exactly 3.00 %. A price adjustment shall also be excluded in the event that there are no more than 180 calendar days between the Formation of Contract and the Delivery Date notified at the time of Formation of Contract. In the event that there is no price adjustment, STILL shall not separately notify the Client thereof.
7\) If, on the other hand, there is a price adjustment on the basis of this clause V, STILL shall notify the Client thereof, stating the adjusted price. If the price is increased, the Client may cancel the order within seven days of being notified of the price change.
**VI. Delivery period**
1\) The delivery period for Goods commences upon Formation of Contract, but not until Client has made available all required documentation, authorizations, and information, and/or made any required advance payments or down payments. Delivery is deemed to have been made in time if, before the end of the delivery period, the Goods are available for collection FCA ‘Supplying Plant’ (Incoterms 2020) from STILL (‘**Readiness for Collection**’) or, in case of a Shipment Sale, the Goods are available for shipping (‘**Readiness for Shipping**’), and Client has been notified of Readiness for Collection or Shipping. Adherence to the delivery period requires Client to meet its contractual obligations and obligations to cooperate.
2\) STILL reserves the right to amend the delivery period if changes concerning the Goods that constitute the subject matter of the contract are requested by Client after Formation of Contract.
3\) The delivery period is extended appropriately in the event of labor disputes (especially strikes and lockouts) or unforeseen, unpreventable incidents outside STILL's control (e.g. disruption of operations, disruption of telecommunications, government intervention, delays in the supply of key raw materials, seizure of assets, disruption of energy supply, war, unrest, embargo, epidemic, pandemic, or natural disaster) that have a demonstrable, material impact on the production, completion, delivery, or handover of the Goods. The same applies if such circumstances arise at a sub-supplier's business. STILL cannot be held responsible for delays in connection with the aforementioned circumstances even if it was already in delivery default when these circumstances arose. In the event that STILL is unable to meet an agreed delivery period, STILL must notify Client without undue delay and specify the expected revised delivery period. If it is impossible to perform the contractual obligation even within the revised delivery period, STILL is entitled to withdraw from the contract in full or in part; any consideration already executed by Client will be refunded by STILL without undue delay.
4\) If collection or shipping (in the case of a Shipment Sale) is delayed at the request of Client, the resulting warehousing cost will be charged to Client starting one month after notification of Readiness for Collection or Readiness for Shipping; the minimum charge is 0.5 percent of the invoice amount per month (charges may be calculated pro rata) if the Goods are being stored at the Supplying Plant and the total charge is capped at 5 (five) percent of the invoice amount, but STILL reserves the right to assert claims for higher warehousing costs that will be offset against any costs that have already been charged. Client has the right to provide evidence of lower warehousing costs for the Goods. However, after setting an appropriate deadline and notifying Client of it in writing, STILL has the right to otherwise dispose of the Goods and reschedule delivery, based on the previously agreed delivery terms and a newly agreed delivery period, once the circumstances causing the delay have passed.
5\) Fulfillment of the contract is subject to the performance of contractual obligations not being impeded or blocked by national or international regulations including, but not limited to, export control regulations, embargoes, and other sanctions. The Parties undertake to provide all the information and documents required for export/shipment/import. In the event of delays caused by export checks or license procedures, delivery periods and delivery dates are suspended. If the required licenses are not granted, the contract is deemed to have not been formed with regard to the parts affected; in that case and in the case of delivery delays as described in clause XII. of these TCSR, claims for compensation will not be allowed.
**VII. Packaging**
1\) The taking back of packaging material is excluded for packaging that is required to be disposed of via Germany's official dual waste disposal system (\*Duales System\*) or a similar system (system-integrated packaging) that has been authorized by the competent local authority in accordance with the German Packaging Act (VerpackG) as amended. The taking back of packaging material is also excluded in cases where STILL uses a suitable waste removal company for disposal in accordance with the VerpackG as amended. In such cases, Client is obliged to retain the packaging and hand it over, completely emptied, to the waste removal company.
2\) If it is agreed between STILL and Client that Client waives its right to the taking back of packaging by STILL in exchange for payment of a fixed disposal fee, Client is required to hand over the packaging to an authorized waste disposal company that guarantees proper disposal in accordance with the provisions of the VerpackG.
**VIII. Transfer of risk**
1\) Delivery is made from the Supplying Plant, either by handover of the Goods to Client or Client's transport agent (‘**Collection**’) or by handover to a transport agent specified by STILL (‘**Shipping**’). The FCA ‘Supplying Plant’ (Incoterms 2020) delivery terms apply. For the purposes of these TCSR, the term ‘**Transport Agent**’ describes anyone instructed to transport the Goods (e.g. a transport company or freight forwarder) or any other person or organization that has been appointed to transport the Goods.
2\) For both Collection and Shipping, the risk of accidental loss and accidental deterioration and the risk of delay is transferred to Client as soon as the Goods have been handed over to Client or the Transport Agent. The same applies in the event of partial deliveries or if STILL is also providing other services (e.g. an induction).
3\) If the Collection is not made on the agreed date, STILL has the right to ship the Goods at the expense and risk of Client.
4\) If the Collection or, in the event of a Shipment Sale, the Shipping is delayed due to circumstances for which Client is responsible, the risk is transferred to Client on the day that Client was notified of Readiness for Collection or Readiness for Shipping.
5\) If Client falls into default of acceptance or payment default, or if Client refuses to accept the ordered Goods definitively and in earnest, STILL has the right, after issuing a written demand notice and setting an appropriate deadline, to withdraw from the contract and claim for damages.
6\) Goods that are ready for Collection or have been shipped must be accepted by Client even if they have defects, provided that such defects are not material; the rights set out in clause X. of these TCSR remain unaffected.
**IX. Retention of title**
1\) STILL retains title to the sold Goods until all current and future amounts payable under the contract of sale and any ongoing business relationship (‘**Secured Claim**’) have been paid in full (‘**Reserved-Title Goods**’). The retention of title continues even when amounts payable are part of a running account and the account balance has been calculated and accepted.
2\) Client is obliged to treat Reserved-Title Goods with care and insure them, at its own expense, against theft, machinery breakdown, water, fire, and other damage. Client must ensure that maintenance work and inspections are performed at the required intervals at Client's expense.
3\) Reserved-Title Goods must not be pledged to third parties or assigned to third parties as collateral until the Secured Claims have been paid in full.
4\) Client must notify STILL in writing, without undue delay, of any attachment, seizure, or other disposition of Reserved-Title Goods by third parties. Client bears the cost for removing such measures.
5\) Within the course of ordinary business, Client has the right to sell on Reserved-Title Goods or to transfer them to third parties for use against a consideration, subject to retention of title by Client. However, Client hereby assigns to STILL all claims it may have against its buyers or third parties from the onward sale or transfer for use, with such claims being either for the invoice amount of the original sale of the Reserved-Title Goods (including value added tax) or for an amount equivalent to the proportionate ownership stake of STILL plus 10 percent, depending on whether or not the Reserved-Title Goods were further processed before being sold or transferred; no further declaration of assignment will be required on a case-by-case basis. STILL accepts the assignment. The obligations of Client stated in clause IX. 4) of these TCSR also apply to the assigned claims. Client retains the authority to collect payment in respect of the assigned claims including after the assignment has taken effect. STILL's right to collect payment in respect of such claims itself remains unaffected; however, STILL will exercise this right only if Client does not fulfill its payment obligations towards STILL, if Client's ability to perform its contractual obligations is compromised, or if STILL asserts its retention of title by exercising any of the rights set out in clause IX. 8) of these TCSR. From the point in time at which a payment default occurs, STILL is entitled to demand that the debtor of the claim pay the amount owed to STILL into an escrow account. STILL may also demand that Client's debtors make payments to STILL, that Client disclose to STILL for this purpose the names of the debtors of the assigned claim, and that Client hand over the relevant documents and notify the affected debtors of the assignment. In this scenario, STILL is also entitled to revoke Client's right to sell on or process the Reserved-Title Goods.
6\) If the claim relating to an onward sale cannot be assigned to the extent specified above because the claim is subject to a running account arrangement between Client and its customers, the netted balance of this running account arrangement is treated as having been assigned to the same extent that the claim from the onward sale ought to be assigned under the above provisions. This security arrangement remains in place until all claims of Client against the third party have been settled.
7\) The retention of title also extends to the full value of any products created by processing, combining, mixing, or blending the Reserved-Title Goods, with STILL being treated as the manufacturer. If Client processes, combines, mixes, or blends Reserved-Title Goods with other items that are not property of STILL, STILL acquires an ownership stake in the resulting product that reflects the proportion of value that the Reserved-Title Goods accounted for relative to the other processed items at the point when they were processed, combined, mixed, or blended. In all other respects, the same provisions apply to the newly created product as to the Reserved-Title Goods; it is treated as a Reserved-Title Good for the purposes of these terms and conditions.
8\) In the event of a breach of contract by Client, especially in case of a payment default, STILL has the right to withdraw from the contract in accordance with statutory provisions and to demand the return of the Reserved-Title Goods under the retention of title. The demand for return does not constitute a declaration of withdrawal in and of itself; rather, STILL has the right to demand the return of the Reserved-Title Goods while merely reserving the right to withdraw from the contract. The expiry of the delivery period is suspended in this scenario. In the event of a failure by Client to pay the purchase price owed, STILL is entitled to exercise these rights only if an appropriate payment deadline issued by STILL to Client has expired without payment being made, or if statutory provisions apply that dispense with the need to set such a deadline.
9\) STILL reserves the right to make a delivery to Client subject to reinstatement and resumption of the agreed delivery period, once the impediment to the performance of contractual obligations has been resolved or collateral has been provided.
10\) In the event that the recoverable value of the collateral provided to STILL exceeds the value of the claims protected by the collateral by more than 10 percent, STILL will release collateral assets of its choice if requested to do so by Client.
**X. Claims in connection with defects of quality and defects in title, limitation period for defects of quality**
1\) Goods are free of defects of quality if, at the point in time when the risk is transferred, they match the contractually agreed quality (\*Beschaffenheit\*), are suitable for the contractually agreed use, and are handed over with any agreed accessories and instructions (including assembly and installation instructions) (‘**Subjective Requirements**’). Where Goods require assembly, the Goods are deemed free of defects of quality if they meet the Subjective Requirements and have been assembled properly, or, in the event that they have not been assembled properly, if this fact is neither attributable to incorrect assembly by STILL nor to any flaw in the instructions provided to Client by STILL. Subjective Requirements are binding for STILL only to the extent that they have been agreed in writing in the order confirmation or offer. If no Subjective Requirements have been agreed, the Goods are deemed free of defects of quality if they meet the objective requirements upon transfer of risk. In derogation of section 434 (3) nos. 1–4 BGB, the ‘**Objective Requirements**’ are based exclusively on the specification sheet for the Goods that constitute the subject matter of the contract, as made publicly available by STILL on https://www.still.de/en-DE.html (including sub-pages) at the time of Formation of Contract. If no specification sheet for the Goods that constitute the subject matter of the contract is publicly available at the time of Formation of Contract, the Goods are deemed to meet the Objective Requirements if they are suitable for their usual purpose (section 434 (3) sentence 1 no. 1 BGB). For Goods that involve digital elements or other digital content, STILL is obliged to provide and (as applicable) update the digital content only to the extent that this has been expressly included in an agreement on product specifications in accordance with this subclause 1).
2\) If the Goods are defective upon transfer or risk, Client's entitlement to subsequent performance extends to STILL's choice of either free-of-charge delivery of Goods that are free of defects (Substitute Delivery) or free-of-charge rectification of the defect (Remedial Action). STILL has the right to refuse to uninstall a defective Good and/or perform the reinstallation, if the installation did not form part of STILL's originally agreed responsibilities; clause X. 5) of these TCSR remains unaffected. STILL has the right to make its subsequent performance conditional upon Client's payment of the purchase price. However, Client has the right to withhold a share of the purchase price that is proportionate to the defect. Client must always grant STILL the necessary time and opportunity to carry out any Remedial Action or Substitute Deliveries that STILL, at its reasonable discretion, deems to be required, and, in particular, must hand over defective Goods for inspection and facilitate access to the Goods; failure by Client to do so releases STILL from its subsequent performance obligation.
3\) STILL is generally not liable for any defects that Client is aware of, or has failed to detect due to gross negligence, upon Formation of Contract. In order to be able to assert claims under warranty – with the exception of claims arising from a contract to provide a specified result (\*Werkvertrag\*) – Client must have properly fulfilled its duty to inspect the Goods and give notice of defects in accordance with section 377 HGB and, as applicable, section 381 HGB. If Goods are intended for installation or any other form of further processing, the Goods must always be inspected immediately before being processed. If a defect is identified upon handover or delivery, inspection, or at any later point in time, STILL must be notified in writing without undue delay. In any event, obvious defects must be reported in writing within 7 (seven) working days of handover or delivery, while defects that were not discernible when the Goods were inspected must be reported in writing within 7 (seven) working days of being detected. Defects cannot be reported in writing any later than 12 (twelve) months after handover or delivery of the Goods. Outwardly identifiable transport damage must be reported in writing without undue delay upon handover or delivery of the Goods, while transport damage that is not visible from the outside must be reported in writing within 3 (three) days of handover or delivery of the Goods. Client must submit a notification of defects in writing and include any relevant documents and samples as well as photographs, if applicable. STILL is under no obligation to return or store Goods that are sent back to STILL without its advance consent. Client must not notify STILL of defects of quality that are not material. If Client fails to properly inspect the Goods and/or report defects, liability of STILL is excluded for any defects that were not reported in time or in the proper manner, in accordance with the relevant statutory provisions.
4\) The following limitation periods apply for rights in relation to defects, with the exception of the cases specified in clause XII. subclauses 1) and 2) of these TCSR and the final seller's right of recourse (Unternehmerrückgriff) in cases of final delivery to consumers, which are subject to statutory limitation periods:
a) STILL offers a warranty of 12 (twelve) months for industrial trucks in respect of defects of quality that existed upon transfer of risk. The warranty period commences upon entry of the Goods into the area of control of a client (‘**End Customer**’) in such a way that the client can inspect the Goods (‘**Handover**’).
b) STILL also offers a warranty of 12 (twelve) months for spare parts and replacement parts supplied by and repairs performed by STILL. The warranty period commences with the Handover or on the date of installation at the end customer's facilities in the event of installation by STILL, but no later than 6 (six) months after Delivery.
Any Remedial Action or Substitute Deliveries are not subject to a separate warranty period but rather fall under the warranty period for the original Goods. However, where applicable, the warranty is extended by any interruption of operations caused by the Remedial Action or Substitute Delivery. No warranty is offered for used Goods.
5\) Insofar as defect actually exists, STILL bears or reimburses necessary and appropriate expenses for inspection and subsequent performance, including, but not limited to, costs for transport, road charges, labor, and materials, as well as deinstallation and reinstallation costs (if applicable), in accordance with statutory requirements. This does not include additional costs arising as a result of the fact that the Goods were subsequently transported to a different location from the contractually agreed place of performance. If the Goods are found to be not defective, STILL may demand reimbursement from Client for costs incurred as a result of the unwarranted demand for rectification of defects (especially inspection and transport costs), unless it was impossible for Client to discern that there was no genuine defect. STILL may choose to carry out any Remedial Action or Repairs at the premises of STILL, the Client, or the End Customer. Replaced parts become the property of STILL.
6\) Rights of Client to assert claims for damages or reimbursement of futile expenses, including in case of a defect, apply only to the extent provided for in clause XI. of these TCSR and are otherwise excluded. STILL does not accept liability for damage caused by
a) use of force,
b) improper use,
c) repair work carried out by personnel not authorized or trained by STILL,
d) use of oils or operating materials of unsuitable specifications, and
e) parts not supplied by STILL.
Moreover, STILL accepts no liability for any breakdown of or damage to wearing parts that is attributable to normal wear and tear.
7\) If Client is unable to use the supplied Goods for the contractually agreed purpose due to insufficient or inaccurate advice before or after Formation of Contract or as a result of breach of other ancillary obligations under the contract, and if STILL is at fault for this, the provisions under clauses X. and XI. of these TCSR apply to the exclusion of all other claims of Client.
8\) If the use of Goods that have not been modified in any way results in a violation of industrial property rights or copyrights, STILL will, at its own expense, secure for Client the right to continue to use the Goods, or will modify the Goods in a way that is acceptable to Client and resolves the violation of industrial property rights or copyrights. If the above is not achievable in an economically viable manner or within a reasonable period of time, Client has the right to withdraw from the contract. STILL also has the right to withdraw from the contract under the aforementioned circumstances. In addition, STILL indemnifies Client against any claims of the relevant property right owners that are undisputed or have been confirmed by a non-appealable court decision. STILL's obligations in the event of a violation of industrial property rights or copyrights are limited to the above provisions.
They apply only if
a) Client notifies STILL without undue delay of any claims for violation of industrial property rights or copyrights,
b) Client provides appropriate assistance to STILL in the defense against asserted claims or facilitates the implementation of the modification measures described above,
c) STILL retains the right to pursue any defensive measures, including out-of- court settlement, and
d) the defect in title did not arise from an instruction by Client.
9\) In the event of a recourse by the final seller, it is assumed that the defect did not exist when the risk was transferred to Client – provided that Client inspected the Goods in accordance with its duties under clause X. above and did not report any defects in writing within the applicable notification period – unless such an assumption is incompatible with the nature of the Goods or the nature of the defect. If Client asserts recourse claims, Client must accept being treated by STILL as if Client had exploited all legally permissible contractual options vis-à-vis its counterparty to minimize the effort and financial expense arising from the counterparty's warranty claims (e.g. refusal of subsequent performance on grounds of disproportionality, or limitation of the reimbursement of expenses to a reasonable amount).
Claims arising from a final seller's right of recourse are excluded in cases where the defective Goods were further processed by Client or a previous seller, e.g. as a result of the Goods being integrated into another product. Recourse claims can be asserted only to the extent that Client has not made any agreements with its buyer that go beyond statutory provisions in relation to defects.
If the final seller's recourse arises from the final delivery of the Goods to another business, STILL's liability is limited to willful acts and grossly negligent behavior; clause XII. 5) of these TCSR applies with the necessary modifications. The special statutory provisions relating to the reimbursement of expenses in the case of a final delivery of newly manufactured Goods to a consumer (final seller's recourse pursuant to sections 478, 445a and 445b, and sections 445c, 327 (5) and 327u BGB) remain unaffected in any case, unless an equivalent compensation arrangement has been agreed.
10\) If the Goods are equipped with a suitable and operable receiving device, STILL has the right to remedy defects in the software of the Goods via remote access by establishing an ‘over-the-air’ connection. The same applies for the distribution of updates for such software. Any reduction in functionality occurring during this process does not constitute a defect.
**XI. Rights of Client to withdraw from the contract or reduce the purchase price**
1\) Client has the right to withdraw from the contract if it becomes impossible for STILL to perform its contractual obligations in their entirety before the risk is transferred. If it is foreseeable that STILL's ability to perform its contractual obligations is impeded only temporarily, Client is entitled to withdraw from the contract only if STILL fails to perform its contractual obligations within a reasonable period of time of the impediment being removed.
2\) Moreover, Client has the right to withdraw from the contract if part of an order for a number of Goods of the same type becomes impossible to fulfill and it is in the legitimate interest of Client to reject a partial delivery. If this is not the case, Client may reduce the consideration proportionately. Relevant statutory provisions must be applied when calculating the purchase price reduction, and the sole deciding factor for the reduction is Client's interest in the use of the Goods. If performance becomes impossible while Client is in default of acceptance or due to circumstances for which Client is responsible, Client remains obliged to pay the consideration.
3\) In addition, Client is entitled to withdraw from the contract,
a) if an appropriate deadline was issued to STILL in writing for the rectification of a defect in accordance with the provisions of these terms and conditions and STILL failed to meet its subsequent performance obligation before expiry of the deadline. In such a scenario, relevant order and delivery times for spare parts required for Remedial Action must be taken into account when setting the deadline for the subsequent performance; or
b) if the subsequent performance has definitively failed, subject to a minimum of two attempts having been granted. In the aforementioned cases, Client may choose to reduce the purchase price proportionately instead of withdrawing from the contract.
4\) Client's right to withdraw from the contract is excluded if any defects remaining after subsequent performance are not material, which is assumed – until proven otherwise – if the Goods are still suitable for their intended purpose. In this scenario, Client has the right to reduce the purchase price. Relevant statutory provisions must be applied when calculating the purchase price reduction, and the sole deciding factor for the reduction is Client's interest in the use of the Goods.
5\) A breach of obligation that does not constitute a defect provides grounds for Client to withdraw from or terminate the contract only if STILL is responsible for the breach of obligation. The right of Client to terminate the contract without giving notice or reasons (‘freie Kündigung’, especially within the meaning of sections 650 and 648 BGB) is excluded. In other respects, relevant statutory provisions and legal consequences apply.
**XII. Liability**
1\) STILL's liability for payment of damages, irrespective of the legal basis, is limited to willful intent or gross negligence under the rules for fault-based liability. In cases of ordinary negligence, STILL can – subject to statutory limitations of liability (e.g. same diligence as applied to own affairs; non-material breach of obligations) – be held liable only for
a) damage arising from death or personal injury,
b) damage arising from the breach of a material contractual obligation (i.e. a contractual obligation, the fulfillment of which is what makes the proper performance of the contract possible and the compliance with which the counterparty habitually relies on and is entitled to rely on); in this scenario, STILL's liability is limited to compensation for the foreseeable, typically occurring damage.
2\) The limitations of liability specified in subclause 1) do not apply in cases where a defect was fraudulently concealed, where a guarantee for the quality of the Goods (\*Garantie für die Beschaffenheit der Ware\*) has been provided (although, in this case, the liability is limited to the extent to which the guarantee aims to protect Client against the specific damage that has been incurred), and where Client asserts claims under the German Product Liability Act.
3\) The aforementioned provisions do not reverse the burden of proof.
4\) Further claims, including claims for indemnity and claims for compensation for indirect and consequential damage, are excluded, save for the cases specified in clause XII. subclauses 1) and 2) of these TCSR.
5\) The limitations of liability set out in this clause XII. also apply for breaches of obligation by persons (including in their favor) for which STILL is responsible in accordance with statutory provisions, and in relation to corporate officers of Client and agents engaged by Client to assist in the performance of obligations (\*Erfüllungsgehilfen\*).
**XIII. License**
1\) Any software included with the Goods (‘Embedded Software’) and any associated documentation, including, but not limited to, all copyrights, patents, brands, trade secrets, and other intellectual property rights are and remain the exclusive property of STILL or their licensors. The software is licensed, not sold. STILL grants Client a revocable, non-exclusive, non-transferable license for the use of the Software and the associated documentation. This license is granted exclusively in relation to the use of the Goods. If Client is a reseller, Client is permitted to sublicense the Software as part of the onward sale.
2\) Any standalone software products (‘Standalone Software’) that are being marketed are subject to separate license conditions that are stipulated separately and take precedence over this clause XII.
3\) Client will not, itself or by permission to third parties, (i) copy or use the Software for other purposes than that specified in subsection 1) above or as permitted in a separate license agreement,; (ii) modify or create work derived from any part of the Software, disassemble, decrypt, decompile, or reverse engineer any part of the Software, to the extent that applicable laws provide otherwise, and/or (iii) remove, modify, or make unidentifiable any proprietary notices (including copyright and trademark notices) of STILL or its affiliated companies (section 15 of the German Stock Corporation Act (AktG) et seq.). The Software is made available to Client in its current state without any assurances regarding its continuous availability and, unless agreed otherwise in writing, without provision of updates and with any potential errors and defects it may contain.
**XIV. Data protection**
The Parties undertake to adhere to applicable data protection legislation and to ensure that any processing of personal data for the purposes of the fulfillment of the contract and the performance of contractual obligations is carried out in compliance with such legislation. Further information in relation to the handling of personal data and data protection in general are available at https://www.still.de/en-DE/data-protection.html.
Supplementary information and agreements may be required in connection with specific products and appropriate notice of this will be given in advance of the data processing.
**XV. Use of data**
Insofar as the product that forms the subject matter of the contract includes a modem to transmit truck base data for digital services, STILL is entitled to use this data to provide the service. Insofar as the data is assigned to Client by separate agreement, STILL is granted the non-exclusive, non-sublicensable (except to parties acting on behalf of STILL), non- transferable, royalty-free right to access, process, store, transfer and otherwise use this data to the extent necessary for the provision of the services and the performance of the contractual obligations. Where personal data is involved, it will be processed in accordance with applicable data protection laws.
STILL may aggregate and anonymise this data relating to the performance, operation and use of the service for the purposes of statistical analysis, benchmarking, research and development and development and other similar activities ("**Service Enhancements**"). STILL will not include Client data in Service Enhancements in a way that would draw conclusions about the Client or the Client 's business.
**XVI. Confidentiality**
1\) Client undertakes to treat all information that it becomes aware of as a result of the contractual relationship with STILL (‘**Contractual Relationship**’), including prices, illustrations, plans, drawings, calculations, instructions for execution, product specifications, and any other information relating to inventions, ideas, concepts, drafts, and designs (collectively ‘**Information**’) as strictly confidential, and undertakes not to share it with third parties, not even if a confidentiality agreement has been concluded with the third party. The German Law on the Protection of Trade Secrets (GeschGehG) applies based on the premise that all Information of which Client has become aware as part of the Contractual Relationship is treated as trade secrets in accordance with clause XVI. 3) of these TCSR. Client undertakes to ensure by means of appropriate contractual arrangements that all employees and agents (\*Erfüllungsgehilfen\*) of Client who are involved in the Contractual Relationship are obliged to maintain confidentiality in accordance with the provisions of this clause XVI. Client agrees to provide written proof of this if requested to do so by STILL.
2\) Client undertakes to use Information solely for the purposes of the relevant Contractual Relationship, not to use it for any commercial purposes, and not to make it the subject of any industrial property rights.
3\) The above undertakings do not apply to Information that Client can prove to have had legitimate knowledge of before STILL shared it with Client, Information that was publicly available before STILL shared it with Client, Information that has become publicly available since STILL shared it with Client (but where Client was not responsible for the Information becoming publicly available), and Information that was shared with Client at any point in time by a third party who, to the best of Client's knowledge, was authorized to do so. The above undertakings also do not apply in cases where Client is required by law to disclose Information as part of judicial, regulatory, or other proceedings.
4\) Any reference by Client to an existing business relationship with STILL and any use of the name ‘STILL Material Handling’ for advertising purposes is not permitted unless STILL has given its explicit consent in advance.
5\) This confidentiality obligation with all applicable limitations continues to apply for a period of 10 (ten) years from the point in time at which the relevant contract concluded between STILL and Client has been fulfilled by both Parties, unless the law provides for even more extensive confidentiality requirements.
**XVII. VAT Treatment**
1\) The VAT treatment of the supplies is based on the respective applicable VAT law. In case of cross-border supplies of goods and supplies of services, STILL will make use of existing VAT exemption options.
2\) In case of cross-border supplies of goods and supplies of services within the EU, the Client is obliged to inform STILL without delay about the relevant VAT identification number, and in case of supplies of goods and supplies of services outside the EU to provide the relevant tax number, company number. He will cooperate to the extent necessary in providing the further evidence required to obtain VAT exemption in accordance with German or foreign VAT law. In particular, the Client is obliged to certify receipt of the delivery in the EU member state by means of a so-called confirmation of receipt and to use the procedure and/or form provided by STILL. In the event that the confirmation is not provided, the applicable German VAT will be charged.
3\) German or foreign VAT to be paid by STILL will be invoiced in addition to the net price and is to be borne by the Client. The VAT is due and payable together with the net price.
4\) If settlement is to be made by means of a VAT credit note, the Client will issue the invoice on behalf of STILL by means of a VAT credit note (self-billing) with all details that ensure the legally correct disclosure of the VAT, within the legally prescribed periods. The VAT for the services rendered shall be incurred at the respective VAT rate in accordance with the currently applicable regulations.
5\) If a supply treated as subject to VAT is subsequently qualified as VAT exempt, non- taxable or as reverse charge turnover, STILL will amend the accounting documents, the Client will reimburse the excess turnover tax paid on first demand.
**XVIII. Governing Law**
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and excluding the conflict-of-laws provisions.
**XIX. Jurisdiction and place of performance**
1\) The place of jurisdiction for all legal disputes arising directly or indirectly from the contract, including proceedings relating to an attachment order or interim injunction, is Hamburg. This does not apply in cases where an exclusive place of jurisdiction is provided for. STILL also has the right to choose the court of competent jurisdiction for Client.
2\) The place of performance for the contractual obligations of the Parties is the specified Supplying Plant and, for all other purposes, Aschaffenburg, unless a different place of performance has been agreed in writing by STILL and Client.
STILL GmbH
Last revised: 08/2024
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/terms-of-delivery/terms-and-conditions-for-the-sale-and-repair.md)
- **[Suppliers](https://still-websites-int1.c-2749.maxcluster.net/company/suppliers)**
Supplier guide for STILL GmbH - important information & requirements for a successful cooperation. Download now and get started!
To ensure a spirit of partnership and trust with present or new suppliers, the STILL company has defined a tight requirements profile. Central to this policy is that performance and counter-performance, opportunities and risks are balanced against each other. The basis of our purchasing strategy: the high demands that STILL Purchasing makes on suppliers and products are the same as those that our customers make on our products.
STILL buyers select suppliers from the point of view of quality, service (meeting deadlines and development work) plus cost optimisation, and are always keen to build long-term value partnerships.
Because the demands placed on us are characterised by short delivery times and quick adaptation to market forces, we also expect flexibility and an above-average readiness to deliver from our suppliers.
### Collaboration
To optimise the value creation chain, STILL operates an integrated supplier management. The bases for this are:
- Early incorporation of our suppliers into the development phase, to be able to grasp and implement recognisable potentials even at this stage.
- The build up of long term relationships with suppliers, who as partners in value creation, not only manufacture individual parts, but increasingly act as suppliers of assemblies or systems.
- In our disposition methods, to do away with individual call-offs and move towards a supply synchronous with production.
- Convert Quality Inspection into a systematic Quality Assurance with early advance information of malfunctions.
- Competitive prices and costs, measured at a world market level.
### Product groups. Quality - Always welcome!
Are you a supplier of the following products and groups of products and do you meet our high requirements on quality and cost effectiveness? Then give us a quotation and profit from STILL's growing success as a company.
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/suppliers.md)
- **[Electronic Data Interchange](https://still-websites-int1.c-2749.maxcluster.net/company/suppliers/electronic-data-interchange)**
Optimize your processes by exchanging structured business data via EDI. Learn more about efficient delivery requests, purchase orders, and invoices.
# EDI - Electronic Data Interchange
Lean, efficient processes are the key factor for business success. EDI supports the exchange of structured business data (delivery schedules, purchase orders, invoices, etc.).
In the upcoming you will find information to the electronic data exchange between STILL GmbH and its customers and vendors.
All technical information on exchange formats, EDI guidelines, communication protocols and contact details can be found on the central KION IT website under the following link: www.kiongroup.com/edi
## EDI Agreement
To make the invoice process more efficient, STILL GmbH would like to avoid receiving invoices manually. Hence we offer to all of our suppliers using electronic invoices via EDI. A change in the law "Steuerbürokratieabbaugesetz" which took effect on 01.01.2009 supersedes sending a summary sheet along with an electronic invoice via EDI. Though it is essential, to conclude an agreement between buyer and supplier regarding EDI invoices.
**Interested? Please contact us!**
**Stefanie Schulz**Phone: +49 40 7339 1495
Fax: +49 40 7339 97 1495
E-Mail: stefanie.schulz@still.de
**EDI Agreement (STILL)**
Download
**Data Support**
**Rüdiger Schertges**
Phone: +49 40 7339 1676
Fax: +49 40 7339 1638
E-Mail: ruediger.schertges@still.de
**Stefanie Schulz**Phone: +49 40 7339 1495
Fax: +49 40 7339 97 1495
E-Mail: stefanie.schulz@still.de
**Data Support**
**Bjoern Oesmann**
Phone: +49 40 7339 2079
Mobile: +49 151 11175651
E-Mail: bjoern.oesmann@still.de
**Application Support**
**Ralf Mattheus**
Phone: +49 40 7339 2057
Fax: +49 40 7339 1010
E-Mail: ralf.mattheus@kion-ims.com
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/suppliers/electronic-data-interchange.md)
- **[Sustainability](https://still-websites-int1.c-2749.maxcluster.net/company/sustainability)**
Sustainability concerns us all - STILL offers excellent solutions and apply intralogistics to create a competitive advantage for our customers.
"Making Intralogistics Smart. Together." This is the STILL brand promise - and our vision for future-proof intralogistics. With innovative, solution-oriented and resource-saving products, we offer our customers tailor-made solutions. This is how we meet your intralogistics challenges and fulfil your requirements for low-emission drive systems, circular flow and optimised use of resources.
Social and environmental responsibility and the careful use of valuable resources are at the heart of everything we do. Environmentally friendly, safe and ergonomic products, the circular flow of resources and the high-quality reconditioning of trucks are important components of this. Attractive training and jobs, as well as active social commitment, also have a high priority at STILL - not only as a differentiating factor in a dynamic competitive environment, but also as an essential component of smart, future-proof intralogistics.
**For our environment. For our customers. For future generations.**
We believe that smart products require smart technologies. We work closely with our customers to develop innovative solutions that combine efficiency and sustainability in a profitable way. The focus is on closed-loop approaches for a holistic circular economy and smart energy systems that reduce CO2 emissions and deliver sustainable energy savings.
**Transparency and clear facts**
We don't just talk about sustainability, we live it. And we have been doing so for more than 100 years. What does that mean and how do we live sustainability at STILL? We invite you to see it for yourself. The interactive STILL sustainability report summarises all the relevant facts, figures and developments in a clear, understandable and intuitive way. And because sustainability is more than just facts and figures, it also contains interesting stories and practical examples from the STILL world that clearly and comprehensibly show how sustainability is implemented at STILL - both then and now, in a solution-oriented, appropriate and tailor-made way.
Click here to go directly to the STILL sustainability report: https://sustainability.still.eu
Learn more
Learn more
Here you will find all certificates at one glance.
**We conserve our environment and act sustainably.**
Conserving a healthy environment maintains the basis of our existence. We make responsible use of natural resources. When developing new products, we consider their eco-footprint right from the start. We use recyclable materials and eco-friendly production processes. We design our workspaces eco-friendly. We oblige our suppliers and partners to operate eco-friendly.
**Systemic sustainability**
STILL works with an integrated management system for workplace safety, health and environmental protection, which is constantly being improved. STILL is certified in the areas of quality management, environmental management, energy management and safety at work.
**Employees a key factor for success**
We are proud that our products regularly win awards for their quality and innovation – this is all down to the team spirit shown by our dedicated employees, who give their best for our customers every day. Promoting a positive corporate culture has long been an integral part of STILL’s ethos and is a key factor in the company’s success.
**Recycling lithium-ion batteries**
Efficient, powerful - and now even circular: STILL makes lithium-ion technology even more fit for the future
STILL is closing the recycling loop for lithium-ion batteries in intralogistics: the pioneering specialist for intralogistics solutions recycles the lithium-ion batteries of its trucks at the end of their life cycle at the European plant of its strategic partner Li-Cycle. Thanks to Li-Cycle's innovative recycling process, which enables up to a 95 percent recovery rate, critical materials can be retained and used to produce new battery cells. With this, STILL is leading the way in answering the question of how to deal with "end-of-life" lithium-ion batteries in the future.
**Used forklift trucks/reconditioning**
Reconditioning used trucks conserves resources and avoids waste and is therefore an important factor in STILL's sustainability efforts. At the STILL reconditioning centers, our teams of experts take care of a careful evaluation and inspection of the entire truck.
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/sustainability.md)
- **[About Us](https://still-websites-int1.c-2749.maxcluster.net/company/about-us)**
Founded by Hans Still in 1920 with creativity and vision, STILL has grown into a leading provider of intelligent intralogistics solutions.
What the company founder Hans Still set in motion in 1920 with great creativity, entrepreneurial spirit and quality, has developed into the leading supplier for intelligent control of intralogistics.
Today, around 6,900 qualified employees from Research and Development, Production, Marketing and Service are involved in meeting the requirements of our customers all over the world. This is made possible by our common KION values, which are the cornerstones of our actions.
The key to its corporate success and largely responsible for STILL's over 100-year history of entrepreneurial success are highly efficient products that range from comprehensive industry-specific packages for large and small companies to computer based logistics programs for effective warehouse and material flow management to leading automation solutions. To ensure that you obtain exactly the solution that best suits your requirements and that offers you maximum added value, you can also always rely on STILL to provide advice at eye level. Technical expertise, a thorough understanding of your demand and a hands-on mentality are trademarks of our sales and consulting teams.
STILL's renowned innovative strength is based on a strong foundation: STILL is part of KION, Europe's largest manufacturer of forklift trucks and warehouse equipment in terms of unit sales. Within KION, STILL benefits from a strong and agile network offering the best conditions for product developments that pay off in economic added value for you as a customer: More than 42,000 employees in over 100 countries are part of the globally active KION.
As a member of this strong group, STILL implements the intelligent management of lift trucks, warehouse equipment, software and services.
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/about-us.md)
- **[Customer Satisfaction](https://still-websites-int1.c-2749.maxcluster.net/customer-satisfaction)**
How satisfied the customer is with our products and service is recorded in a continuous international customer satisfaction survey.
Our goal: We want to be the company with the highest customer satisfaction on the market.
**Our drive: You!** For nearly a century, we have been working passionately on improving our products and our service constantly.
We record how satisfied our customer is with our products and with our service by continuously surveying our customer satisfaction. This includes tangible success stories as well as customer feedback from every-day work life. The main component of this instrument is the Net Promoter Score (NPS), an index figure that we determine by regular customer surveys.
In face-to-face discussions, our customers regularly express how satisfied they are with the STILL brand. Quite regularly this appraisal explicitly includes our order handling and our service: "They always have someone available if we need support." Customer service must be available at all times and, if necessary, see the customer in very short time – for urgent calls 24 hours, 7 days per week. For us, this extraordinary service performance is more than a company brand mark - it defines our guiding principle to prioritise the best possible customer orientation. To measure our success in this, we conduct 25,000 telephone interviews in 20 countries ever year in order to hear the feedback our customers have for us on our STILL service and our products.
The core of the interview is the ultimate question of the Net Promoter Score:
## "How likely is it that you would recommend STILL to friends and acquaintances?"
Answering the question whether the customers would recommend the company, they can rate the answer on a scale from 0 to 10. The NPS indicates how likely a customer will recommend us. This internationally recognised score allows potential customers an unbiased look at STILL. The results are analysed and divided in three categories:
9-10: The customer is loyal to the brand and the products and will most likely recommend the company.
7-8: The customer is satisfied. The probability that the customer will recommend the company is rather low. The customer will neither express a positive nor a negative opinion about the company.
0-6: The customer will most probably not recommend the company.
The NPS is calculated by the following formula:
NPS = Promoter (% of all interview partners) - Critics (% of all interview partners). This means the determined value is between +100 and -100.
The survey allows us to register outstandingly positive performances as well as criticism by the customer. We take negative feedback very seriously and perceive it as an opportunity to improve things in the future.
Expression of a negative opinion, for example, triggers a process to contact the customer again. In an in-depth discussion, the issues leading to the complaint are addressed in order to analyse the root cause – with the goal to improve the process or develop the product in order to make the customer happy.
The current figures from our customer survey speak for themselves. Our poster child are not our products or our service but you!
Thank you for your feedback:
**New trucks: 93% of the customers are satisfied** (NPS: 51,1)
**Rental: 95% of the customers are satisfied** (NPS: 56,9)
**Used trucks: 93% of the customers are satisfied** (NPS: 56,6)
**Service: 95% of the customers are satisfied** (NPS: 59,1) \\\*
\\\* Data base 04.2023-03.2024 / STILL EMEA / 26.509 interviews
You do not want to participate in the survey again? Please complete the form below with your data:
Your personal data will be processed to conduct the customer survey as well as to improve our service and to contact you. Your data will be forwarded to third-party service providers for this purpose. Provision of your data is voluntary. We point out that incomplete data will not or not fully serve the intended purpose. In this case, processing may take place outside the scope of the DS-GVO. In these cases, we have ensured that an appropriate level of data protection is maintained. For details of our privacy policy and our rights, please refer to our privacy statement.
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/customer-satisfaction.md)
- **[Logistics Leader Of The Year](https://still-websites-int1.c-2749.maxcluster.net/company/about-us/logistics-leader-of-the-year)**
Experience STILL as the sponsor of the Logistics Leader of the Year Award, the most important innovation award for people in logistics.
\[
\](/fileadmin/de/07\_Unternehmen/Logistics\_Leader\_of\_the\_Year\_2024/KeyVisualAnimation1920x1080.mp4)
# Logistics Leader of the Year 2025
Our world is constantly changing. People who set technologies in motion revolutionise the entire industry with their innovations - and become leaders in logistics. In addition to material support, innovators and inventors above all need inspiration and public recognition. This is where the Logistics Hall of Fame comes in with its "Logistics Leader of the Year" award. The award honours entrepreneurs whose ideas and work already show today that they will significantly shape the future of logistics. These logistics leaders are taking the logistics industry to a new level - and by sponsoring this award, we are lifting them to a higher level. STILL gives all visionaries the space to develop their ideas freely. And a stage on which to present their groundbreaking innovations to the world.
**\#weliftyouup**
## The Logistics Leader of the Year Award 2025 goes to Stefan Hohm.
Together with the Logistics Hall of Fame, STILL honours the winner of one of the most important awards for current trendsetters in logistics every year. By doing so, STILL recognises individuals who are pioneering the future of logistics.
This year, Stefan Hohm was chosen as Logistics Leader of the Year 2025. As Chief Development Officer at the Kempten-based logistics service provider Dachser, he is the mastermind behind the company's innovation and digitalisation strategy. He embodies the modernisation of the logistics industry.
**As the sponsor of the award, we reveal three reasons why Stefan Hohm triumphed over strong competition and made a significant contribution to the field of logistics:**
## The Logistics Leader 2025 award goes to:... a driver of the innovation strategy.
The jury of the Logistics Hall of Fame and STILL particularly commend the winner for its innovation and digitalisation strategy. "If it doesn't scale, it's not for us," says Stefan Hohn. This clear credo, learned in Silicon Valley, is also in line with STILL's attitude: innovation is not an end in itself or even for show. Innovation should benefit the company. To be valuable, it must be scalable and usable throughout the network. This is the only way to make processes better, faster and more customer-focused. And only when it is clear from the outset what a technology can achieve can a project be implemented.
A true mastermind of innovation and digitalisation strategy – the Logistics Leader of the Year 2025!
## The Logistics Leader 2025 award goes to:… an enabler who brings ideas and teams together.
The jury also recognises the practical and forward-looking implementation of innovative projects under the leadership of the Logistics Leader of the Year. Stefan Hohn earned this title through his firm belief that "innovation is never the work of one person alone; innovation is teamwork ". Through his work, Hohm and his team are setting new standards and significantly strengthening the company's competitiveness in the global marketplace. The firm anchoring of innovation processes within the management board and the mindset of the family business is of central importance. This structural support enables innovations to be embedded sustainably in the company and spread throughout the network. A true enabler of innovation.
## The Logistics Leader 2025 award goes to:… a networker who integrates business and research.
A distinctive feature of the work of the Logistics Leader of the Year is the close link between research and practice. By establishing a research and development team, Hohm embarked on a journey that transformed research into a model for success and a strategic pillar of corporate development. Hohm believes that only by combining business and science in terms of personnel and expertise can viable solutions be found.
This principle was particularly evident in the @ILO project, a digital twin for general cargo warehouses. In collaboration with Fraunhofer IML, Dachser developed a system that digitally maps all packages, assets and processes. This enables real-time control, analysis and optimisation, marking a significant milestone for the logistics industry as a whole.
## STILL as a sponsor: Courage to change
‘\*Logistics needs courageous decision-makers who lead the way with intelligent ideas and concepts and set milestones for an entire industry. We are committed to recognising innovations and their creators and giving them visibility beyond the industry.\*’
**Frank Müller**
Senior Vice President Sales & Service Business Development STILL
## The Logistics Leader of the Year Award
With the Logistics Leader of the Year Award, the Logistics Hall of Fame and STILL GmbH jointly honour entrepreneurs and managers from the transport and logistics industry who have been particularly successful for their companies or have set pioneering impulses. The focus is on topicality and benefit to the company as well as innovative strength, sustainability and entrepreneurial change.
The election of the Logistics Leader of the Year takes place through the regular election process of the Logistics Hall of Fame. In the first round of voting, the Logistics Hall of Fame Council shortlists the finalists from all the nominations. In the second round of voting, an international jury of more than 70 industry experts from politics, business, science and the media selects the "Logistics Leader of the Year".
Would you like to gain further exciting insights into the Logistics Leader of the Year 2025? Would you like to read more about the innovations that have significantly advanced the logistics industry? Read more on our STILL blog!
Click to read
## Insights from the gala reception
In 2025, STILL once again had the honor of presenting the Logistics Leader of the Year Award as laudator and sponsor.
Here is a glimpse of the award ceremony and gala event held on December 4, 2025, at the Federal Ministry in Berlin.
!\[\](https://data.still.de/assets/products/Company/about\_us/We\_Lift\_You\_Up/images/LHoF\_G\_2025\_SeGa\_\_037.JPG?w=380&h=300&fit=max&s=b27398b7cbe11a5489089ebe9186ce0e "Image Sebastian Gabsch/Logistics Hall of Fame")
!\[\](https://data.still.de/assets/products/Company/about\_us/We\_Lift\_You\_Up/images/LHoF\_G\_2025\_SeGa\_\_133.JPG?w=380&h=300&fit=max&s=1dfea7380242e0487597a71e25a3c736 "Image Sebastian Gabsch/Logistics Hall of Fame")
!\[\](https://data.still.de/assets/products/Company/about\_us/We\_Lift\_You\_Up/images/LHoF\_G\_2025\_SeGa\_\_039.JPG?w=380&h=300&fit=max&s=19e6f46442776ea14e17c4947b3e772e "Image Sebastian Gabsch/Logistics Hall of Fame")
!\[\](https://data.still.de/assets/products/Company/about\_us/We\_Lift\_You\_Up/images/LHoF\_G\_2025\_SeGa\_\_128.JPG?w=380&h=300&fit=max&s=c6d3dd8a9b53ac140a9c6c22c9843525 "Image Sebastian Gabsch/Logistics Hall of Fame")
!\[\](https://data.still.de/assets/products/Company/about\_us/We\_Lift\_You\_Up/images/LHoF\_G\_2025\_SeGa\_\_137.JPG?w=380&h=300&fit=max&s=b63214d0ed7204bb40fa09ab1576846c "Image Sebastian Gabsch/Logistics Hall of Fame")
!\[\](https://data.still.de/assets/products/Company/about\_us/We\_Lift\_You\_Up/images/LHoF\_G\_2025\_SeGa\_\_195.JPG?w=380&h=300&fit=max&s=c7a92ba5d42604eea7cc15c2c3597acb "Image Sebastian Gabsch/Logistics Hall of Fame")
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/about-us/logistics-leader-of-the-year.md)
- **[Our Values](https://still-websites-int1.c-2749.maxcluster.net/company/about-us/our-values)**
The KION Group values inform our individual actions and our collaboration with colleagues, superiors, employees, customers, suppliers and applicants.
The STILL values inform our individual actions and our collaboration with colleagues, superiors, employees, customers, suppliers and applicants.
When developing our shared values STILL wanted to hear as many different voices and opinions as possible. So our new values reflect the beliefs of the entire STILL company and are an active part of our everyday work, STILL involved colleagues from every level, unit, and region in the development process.
We do what is right.
- We act according to ethical, sustainability and compliance standards.
- We say what we do and ‘walk the talk’.
- We never walk away from our commitments.
- We communicate truthfully, openly and timely.
We change and innovate.
- We encourage new ideas.
- We value different opinions and diversity.
- We embrace new solutions and take calculated risks.
- We take action and contribute to our shared goals.
We trust each other.
- We approach our tasks with a strong and collaborative team spirit.
- We share ideas openly and strive for full commitment.
- We establish strong long-term relationships.
- We treat others as we would like to be treated ourselves.
We create outstanding customer value.
- We shape the industry through innovation.
- We understand our customers’ needs and deliver superior solutions and services.
- We continuously increase efficiency and simplicity.
- We invest in our people and technology to secure future success.
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/about-us/our-values.md)
- **[Philosophy](https://still-websites-int1.c-2749.maxcluster.net/company/about-us/philosophy)**
We offer excellent solutions and apply intralogistics to create a competitive advantage for our customers.
# Philosophy
\### STILL Mission Statement
\---
**We are available for our customers. Their satisfaction guides our activities**
It is our task to actively contribute to our customer's success. We are driven by our customer's current and future needs.
With customized solutions, we win our customers’ trust every day. Satisfied customers are the basis for our sustainable success.
**We offer excellent solutions and apply intralogistics to create a competitive advantage for our customers.**
We enhance our customer's performance with competence and innovation. To take the lead in the industry, we invest in our employees and technologies.
We courageously move into innovative fields such as digitisation or automation. In doing so, we will obtain responses to future questions. We focus on quality and longevity. Top claims for ergonomic comfort and user friendliness make our solutions unique.
**We assume responsibility. Our strength is team performance.**
Each one of us assumes responsibility for our company goals. We demand and encourage independent work based on individual responsibility. We collaborate as performance-oriented partners.
We give and expect open and helpful feedback to improve continuously. We foster the versatility and potentials of our employees and are accountable for the work life balance.
**We conserve our environment and act sustainably.**
Conserving a healthy environment maintains the basis of our existence. We make responsible use of natural resources. When developing new products, we consider their eco-footprint right from the start. We use recyclable materials and eco-friendly production processes. We design our workspaces eco-friendly. We oblige our suppliers and partners to operate eco-friendly.
**We are reliable and act compliantly wherever we operate and respect social and cultural variety.**
As an international company, we operate in different countries.
We adhere to legal provisions and internal guidelines. This is how we make a sustainable contribution to the development of societies.
**We want to be a benefit to everyone who is associated with us.**
We make constructive, solution-oriented and cooperative use of our strengths and capabilities to everyone's benefit.
Only a profitable company will secure jobs in the future. We achieve our corporate goals with competence and reliability. This pays off for our customers, employees, suppliers and shareholders.
### STILL - The Brand
Do you want to learn more about our philosophy and our brand? Than take a look into our Book:
STILL - The Brand (ePaper)
Or order the book in our shop: STILL Merchandising Shop (German)
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/about-us/philosophy.md)
- **[Think Smart Act Orange](https://still-websites-int1.c-2749.maxcluster.net/company/about-us/think-smart-act-orange)**
We call what we do, how we think and what drives us smart. It’s intralogicits with an attitude ➡ Find out more about our brand!
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# Intralogistics with an attitude
The future belongs to those who meet the challenges of our time not with sheer size, but with intelligence, creativity and skill. We at STILL want to make intralogistics smarter, more efficient and more sustainable – together with our customers. We call what we do, how we think and what drives us smart. It is more than intralogistics. It´s intralogistics with an attitude: **Think smart. Act orange!**
- **People driven** - We are inspired by people.
- **At eye level** - We listen to understand.
- **Solution oriented** - We find answers.
- **Reliable partnership** - We act together.
- **Looking ahead** - We create the future.
## STILL – A smart choice!
Now, what do we mean by smart intralogistics? Our insights show how we think and act in our daily work. And why it is smart for you to choose our bright orange.
### We are inspired by people.
\[\](https://data.still.de/assets/products/Company/Brand/Video\_Cluster/STILL\_KV\_01\_foto\_E\_25\_sec\_1920x1080\_720p.mp4?mod=1738688049&s=9471f30df10296174fd70f3bac5e5a51)
Pioneering technologies, smart solutions and excellent service - all these need people to bring them
to life. It is us together with you who bring passion and expertise to the brand, creating its unique
personality and shaping the world of intralogistics with their unmistakable spirit.
Connecting where it matters. →
Powered by the orange spirit. →
Building partnerships that last. →
\### Connecting where it matters.
Success begins with meaningful interactions. By meeting people in the right place and at the right time, we create opportunities to share ideas, innovate, and grow together.
!\[Powered by the orange spirit.\](https://data.still.de/assets/products/Company/Brand/images/Slides/STILL\_Brand\_Content\_USP-Slider\_01\_People\_Driven\_02\_1440x748.jpg?w=1920&fit=max&fm=webp&s=c44a529f1b8c88bdec5b2ba02b24adf1)
\### Powered by the orange spirit.
Our employees are the heartbeat of our brand. With passion, expertise, and teamwork, they embody the orange spirit, driving success and shaping the future of intralogistics.
!\[Building partnerships that last.\](https://data.still.de/assets/products/Company/Brand/images/Slides/STILL\_Brand\_Content\_USP-Slider\_01\_People\_Driven\_03\_1440x748.jpg?w=1920&fit=max&fm=webp&s=d4ad73a75c71b0896738edda76c6c060)
\### Building partnerships that last.
We value meaningful conversations. Personal connections with our customers allow us to understand challenges, share opportunities, and create solutions that work. After all, it's about people working together.
Read more
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\### We listen to understand.
Our solutions don't just fit 'somehow' - they are the best fit: for your goals and challenges. What drives us every day is a deep understanding of your needs. No one knows your concerns and wishes better than you do. And no one listens to them better than we do.
The right solution for any requirement. →
Safe solutions - for sure. →
There are many solutions. But only one that suits you best. →
!\[The right solution for any requirement.\](https://data.still.de/assets/products/Company/Brand/images/Slides/STILL\_Brand\_Content\_USP-Slider\_02\_We\_listen\_03\_1440x748.jpg?w=1920&fit=max&fm=webp&s=6455a560c02c0a8e0a39fdb31a3216da)
\### The right solution for any requirement.
Your needs are as unique as your business. That’s why we offer two distinct product lines – the Xcellence Line and the Classic Line – to ensure each solution is perfectly tailored to your specific requirements.
Discover our product lines
!\[Safe solutions - for sure.\](https://data.still.de/assets/products/Company/Brand/images/Slides/STILL\_Brand\_Content\_USP-Slider\_02\_We\_listen\_02\_1440x748.jpg?w=1920&fit=max&fm=webp&s=9bd5c27e79718777158c779a066dd9b7)
\### Safe solutions - for sure.
The safety of your operations is our priority. Our driver assistance systems offer smart, reliable solutions to boost the safety and efficiency of every aspect of your intralogistics.
Check out safety solutions
!\[There are many solutions. But only one that suits you best.\](https://data.still.de/assets/products/Company/Brand/images/Slides/STILL\_Brand\_Content\_USP-Slider\_02\_We\_listen\_01\_1440x748.jpg?w=1920&fit=max&fm=webp&s=35e4c9e60d485719a57f4e9665693b6d)
\### There are many solutions. But only one that suits you best.
From global market leaders to small and medium enterprises, we understand the challenges of every industry. It is this knowledge that enables us to develop the right solution to make your business thrive.
Find the right solution for you
\[\](https://data.still.de/assets/products/Company/Brand/Video\_Cluster/STILL\_KV\_01\_foto\_B\_25\_sec\_1920x1080\_720p.mp4?mod=1738688049&s=f5276d012c3d7159843f41352dfc90e9)
\### We find answers.
We don't just supply products, we create solutions out of our broad portfolio, tailored to your needs. Solutions that take your logistics processes to a new level and make your company fit for the future.
Bye bye chaos! Hello smart processes! →
Smart from the start. Automation from STILL. →
Every kilowatt hour matters. →
!\[Bye bye chaos! Hello smart processes!\](https://data.still.de/assets/products/Company/Brand/images/Slides/STILL\_Brand\_Content\_USP-Slider\_03\_We\_find\_01\_1440x748.jpg?w=1920&fit=max&fm=webp&s=4bb9eadfa6a8039de96b98edac5d6277)
\### Bye bye chaos! Hello smart processes!
Optimise your intralogistics processes and take your warehouse logistics to the next level! Custom-fit. Optimised. Smart.
Read more
!\[Smart from the start. Automation from STILL.\](https://data.still.de/assets/products/Company/Brand/images/Slides/STILL\_Brand\_Content\_USP-Slider\_03\_We\_find\_02\_1440x748.jpg?w=1920&fit=max&fm=webp&s=95cdd9e9f1dfea24adcf0571984d5e9d)
\### Smart from the start. Automation from STILL.
Transport automation is often the key to efficient intralogistics. It tackles delivery delays, limited storage space, and labour shortages, offering unmatched potential to optimise operations.
Explore the possibilities
!\[Every kilowatt hour matters.\](https://data.still.de/assets/products/Company/Brand/images/Slides/STILL\_Brand\_Content\_USP-Slider\_03\_We\_find\_03\_1440x748.jpg?w=1920&fit=max&fm=webp&s=7a1305bb9e2789e62991e0acf472b6fd)
\### Every kilowatt hour matters.
Energy efficiency has never been more important. As you scale your operations, cost optimisation and efficient use of resources are among the key levers. And we know how to get the most out of every kWh.
Find out more
\[\](https://data.still.de/assets/products/Company/Brand/Video\_Cluster/STILL\_KV\_01\_foto\_C\_25\_sec\_1920x1080\_720p.mp4?mod=1738688049&s=f1eb7d60fd5036d4ae54e1dc42e67b3a)
\### We act together.
We believe in reliable partnerships and working together in a spirit of trust. Together we make your company fit for efficient intralogistics and we keep it running. You can rely on us – everyday.
Any time. Reliable. Fast. →
Smart intralogistics in practice. →
Optimising logistics, together! →
!\[Any time. Reliable. Fast.\](https://data.still.de/assets/products/Company/Brand/images/Slides/STILL\_Brand\_Content\_USP-Slider\_04\_We\_act\_01\_1440x748.jpg?w=1920&fit=max&fm=webp&s=6bd45bfddcb02ce76d6c819e7a991051)
\### Any time. Reliable. Fast.
We never compromise when it comes to the availability of your intralogistics. Our service solutions are designed for every conceivable scenario that could disrupt the smooth operation of your internal logistics.
Protect yourself from downtimes
!\[Smart intralogistics in practice.\](https://data.still.de/assets/products/Company/Brand/images/Slides/STILL\_Brand\_Content\_USP-Slider\_04\_We\_act\_06\_1440x748.jpg?w=1920&fit=max&fm=webp&s=ec8a32c0593488eac32cff7c46fd6dfe)
\### Smart intralogistics in practice.
See our expertise come to life. Discover how our tailored intralogistics solutions drive success across industries through real customer stories.
See the testimonials
!\[Optimising logistics, together!\](https://data.still.de/assets/products/Company/Brand/images/Slides/STILL\_Brand\_Content\_USP-Slider\_04\_We\_act\_04\_1440x748.jpg?w=1920&fit=max&fm=webp&s=6ef2e5f079b5a009802bca112ad84613)
\### Optimising logistics, together!
Thanks to our wide network of experts, we can help you to optmise your processes in the best possible way. We always work closely with you to develop a holistic concept for the optimum flow of materials and information.
Get in touch with us
\[\](https://data.still.de/assets/products/Company/Brand/Video\_Cluster/STILL\_KV\_01\_foto\_A\_25\_sec\_1920x1080\_720p.mp4?mod=1738688049&s=1b0e5f2ccbed4d84f9f62596fbe8b96e)
\### We create the future.
Driving innovation, inspiring people, shaping the future. All this is part of our DNA - and has been for more than 100 years. To this end, we not only develop smart products for you, but also provide pioneering answers to the important questions of our time. We are ready.
Think smart. Make it circular. →
Powering intralogistics with hydrogen →
!\[Think smart. Make it circular.\](https://data.still.de/assets/products/Company/Brand/images/Slides/STILL\_Brand\_Content\_USP-Slider\_05\_We\_create\_01\_1440x748.jpg?w=1920&fit=max&fm=webp&s=b3c47dd0b62dab41b2b3e77d2238a484)
\### Think smart. Make it circular.
For us, environmentally friendly, safe and ergonomic products, circular flow concepts and active social commitment are essential components of smart, future-proof intralogistics.
Read more
!\[Powering intralogistics with hydrogen\](https://data.still.de/assets/products/Company/Brand/images/Slides/STILL\_Brand\_Content\_USP-Slider\_05\_We\_create\_02\_1440x748.jpg?w=1920&fit=max&fm=webp&s=2578595fb9342288a988c99160c57746)
\### Powering intralogistics with hydrogen
Cost-effective intralogistics and climate neutrality now go hand in hand. Fuel cell technology enables CO2-free, multi-shift truck operations powered by sustainably produced green hydrogen.
Read more
News & Press
STILL keeps you informed
!\[\](https://data.still.de/assets/products/Company/100\_Jahre\_STILL/images/STILL\_Teaser\_Unternehmen\_100-Jahre-STILL\_2048x1080.jpg?w=1920&fit=max&fm=webp&s=6b20952af8c36ad8b2cd42e8e10755cb)
100 years of STILL
A History of the Future
!\[\](https://data.still.de/assets/products/Solution\_Competence/awards\_and\_accolades/images/STILL-Product-Teaser\_Awards\_2048x1080.jpg?w=1920&fit=max&fm=webp&s=7f9dacac98f282e23de0a88cbb87a1f6)
Awards and Accolades
Learn more about the awards STILL has received for its innovations and our extensive range of sponsorship activities.
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/about-us/think-smart-act-orange.md)
- **[Management](https://still-websites-int1.c-2749.maxcluster.net/company/about-us/management)**
This section provides details on the composition of the Management of the STILL GmbH.
# Management
\---
This section provides details on the composition of the Management of the STILL GmbH.
**Andreas Krinninger**
**President of the Executive Board**
- Andreas Krinninger has been a member of the STILL Management Board since 2021.
- Since 2021, Andreas Krinninger is also Member of the Executive Board of KION.
**Dr. Florian Heydenreich**
**Member of the Executive Board, Executive Vice President Sales & Service**
- Since 2024, Dr. Florian Heydenreich has joined the Executive Board of STILL.
- As Executive Vice President Sales & Service, he is responsible for sales, key account management and customer service.
**Dr. Karoline Jung-Senssfelder**
**Member of the Executive Board, Executive Vice President Finance**
- Since 2023, Dr. Karoline Jung-Senssfelder has joined the Executive Board of STILL.
- As Executive Vice President Finance, she is responsible for finance.
\*\*Dr. Frank Schepp
Member of the Executive Board, Executive Vice President Operations\*\*
- Since 2026, Dr. Frank Schepp has joined the Executive Board of STILL.
- As Executive Vice President Operations, she is responsible for operations.
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/about-us/management.md)
- **[Contact & Locations](https://still-websites-int1.c-2749.maxcluster.net/company/contact-and-locations)**
STILL is on the spot throughout the world, find your contact person - Get in contact!
# Contact and Locations
STILL has an international presence, so is always nearby when it comes to service, quality and the speedy implementation of highly efficient systems. Whether it's the timely provision of spare parts or the fast correction of faults – quick methods pay off daily for STILL customers. STILL is on the spot throughout the world, find your contact person.
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/contact-and-locations.md)
- **[Production Sites](https://still-websites-int1.c-2749.maxcluster.net/company/contact-and-locations/production-sites)**
Learn more about the global production sites of STILL. We manufacture innovative and high-quality industrial trucks to meet your intralogistics needs.
**STILL GmbH**
Berzeliusstraße 10
22113 Hamburg
Tel.: 040 73 39 0
Fax: 040 73 39 16 22
**Production site Reutlingen**
Ernst-Wagner-Weg 1-5
72760 Reutlingen
Tel.: 07127-815-0
Fax: 07127-815-100
**Fahrzeugbau GmbH Geisa**
Schleider Str. 13
36419 Geisa
Tel.: 036967 6710
Fax: 036967 6394
**LR Intralogistik GmbH**
Siemensstraße 15
84109 Wörth an der Isar
Tel.: + 49 (0) 8702 - 94664-0
Fax: + 49 (0) 8702 - 94664-30
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/contact-and-locations/production-sites.md)
- **[Newsroom](https://still-websites-int1.c-2749.maxcluster.net/company/news-press)**
STILL keeps you informed – about new products, exhibitions and events.
**Welcome to the STILL Newsroom!**
Here you will find all the information you need about STILL. Explore our latest press releases, engaging blog posts, insightful newsletters and inspiring customer case studies. All of our videos are available to download from our media library.
## Press contact
Jacqueline Poppe
+49 40 7339 1111
jacqueline.poppe@still.de
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/news-press.md)
- **[Awards and Accolades](https://still-websites-int1.c-2749.maxcluster.net/company/news-press/awards-and-accolades/ifoy-award)**
Learn more about the awards STILL has received for its innovations and our extensive range of sponsorship activities.
### FM-X iGo
We present: The IFOY 2025 winner in the “Mobile Robot” category - our automated reach truck FM-X iGo. It impresses with its unparalleled versatility in narrow warehouses and uncomplicated service, making work processes even more efficient. With its lithium-ion technology, it is the smart solution for storing heavy loads at great heights. The FM-X iGo thus points the way to safe and quickly implementable warehouse automation for companies of all sizes. With a load capacity of 2,500 kg and a storage height of 9.8 meters, combined with its impressively narrow aisle width of just 3,000 millimeters, the FM-X iGo is a reliable partner even in warehouse layouts that were originally tailored to the dimensions of manual devices.
Read more about our IFOY winner 2025 in the press release.
\---
**The IFOY Award - International Intralogistics and Forklift Truck of the Year Award**
An expert jury evaluates products and solutions according to clear, transparent criteria - including safety, technology, sustainability, cost-effectiveness, design and ergonomics.
The award stands for innovative strength, technical excellence and strategic excellence - and makes the innovative strength of intralogistics visible worldwide.
Find out all about the IFOY Award here
## Our winner of the IFOY Award 2024
### EXV iGo
In 2024, our EXV iGo automated pallet truck won the IFOY Award in the ‘Mobile Robots’ category. It is the first series-produced automated truck from STILL and is particularly quick and easy to put into operation thanks to the smart iGo easy entry-level solution. Its modular system parameters also enable rapid scalability and uncomplicated servicing. With its high residual load capacity of up to 1,600 kg, a lifting height of up to 3.8 meters and a maximum speed of 7.2 km/h, the EXV iGo is a reliable and powerful partner in many areas of application.
## Our winner of the IFOY Award 2023
### EXH 16-20
Our STILL IFOY winner 2023 in the category "Warehouse Trucks Lowlifter": The EXH 16-20. The hand pallet truck is a compact all-rounder for demanding applications designed to address all logistical challenges: e.g. horizontal transport of goods, last-mile delivery, loading and unloading via ramps or simple order-picking operations. The vehicles feature a unique tiller head with an integrated display in two versions. The special design of the tiller head enables intuitive and ergonomic handling for any operator.
## Our winner of the IFOY Award 2021
### Danfoss Project
Our STILL IFOY winner 2021 in the category „Integrated Warehouse Solution“ shows what effective warehousing is all about: For the new production warehouse of Danfoss Power Electronics A/S in Tinglev, Denmark, STILL supplied a perfectly coordinated solution consisting of three automated series trucks (MX-X and EXV), a smart tool called iGo insights which uses the principle of machine learning and optimises the system via the cloud and provides the customer with recommendations for action as well as the ELOshield safety system, whose components communicate with each other by radio and protect passers-by from approaching vehicles.
## Our winners of the IFOY Awards 2020
### RX 60-25/35
2020 a premiere took place: For the first time, the winners of 2020s IFOY Award (International Intralogistics and Forklift Truck of the Year) were announced online via video due to the corona crisis.
In the category "Counter Balanced Truck up to 3.5 t" the coveted award once again went to us. 2020, the Hamburg-based intralogistics company had entered their new RX 60-25/35 electric forklift truck into the competition.
With no other forklift can you move more goods in a few seconds. The new RX 60-25/35 is the most powerful forklift in its class. Whether high or wide or both - with every pallet transported you save valuable seconds with our accelerator. With its perfectly controllable performance, you get the goods to where they need to be in the best possible time. Developed and built for applications where you need to pad instead of spill.
## Our winners of the IFOY Awards 2019
### Tugger train solution with the LTX 50
2019 STILL won the race with the LTX 50 in the category "AGV & Intralogistics Robot" and thus secured the coveted award for the sixth time since the first IFOY award in 2013. The main innovation of the automated LiftRunner with LTX 50 is the combination of automated driving and automated load handling for different container sizes. Until now, either automated driving or automated load handling was possible, but not a combination of both. The LTX 50 electric tractor also pulls trailers with a total weight of up to 5.000 kilograms through the production facilities without leaving a trace
## Our winner of the IFOY Award 2018
### RX 20
The STILL RX 20 offers more of everything: more power, more dynamics and more availability. The latest generation of the best-selling STILL electric truck is the best RX 20 that STILL has ever developed. It shows its strengths particularly where small working aisle widths are required in tough two shift or three shift operation.
## Our winners of the IFOY Awards 2017
### iGo neo CX 20
The iGo neo CX 20 independently analyzes its environment, recognizes its user and follows him independently at every turn through the warehouse.
The innovative STILL iGo neo CX 20 was awarded the IFOY Award 2017 in the Warehouse Truck category.
\### STILL LiftRunner® C-Frame
In modern and lean production logistics, tugger trains for an efficient material flow have become indispensable. The STILL LiftRunner® C-frame was developed for the automatic loading and unloading of oversized load carriers with a weight of up to 2 tons.
## Our winners of the IFOY Awards 2015
### RX 60 6,0 - 8,0 t
Compact, powerful and easy to handle. The precise and sensitive hydraulics makes it possible! With the RX 60 6.0 t to 8.0 t, heavy loads become easy to transport. The powerful flagship of the RX 60 series works effortlessly in a working width of less than 5 meters. The E-stacker stacks up to 8 tonnes at a height of over 9 meters. Our powerhouse convinced the jury in 2015 in the counter balanced truck category from 3.51 t.
\### Pallet shuttle racks
In just nine weeks we realized a raw material warehouse with all automatic components for Kuraray Trosifol in Troisdorf near Cologne. In the sophisticated material flow concept, semiautomatic shuttle vehicles with automated reach trucks communicated for the first time in a high-density channel warehouse.
## Our winner of the IFOY Awards 2014
### iGo Easy
The IFOY Award 2014 in the category "Automated Guided Vehicles" went to our iGoEasy. The new combination of iPad and driverless pedestrian pallet truck also brings the advantages of automation solutions to places where goods transport used to be sensible only with a manually guided stacker.
## Our winner of the IFOY Awards 2013
### RX 70 Hybrid
The race for the IFOY Award 2013 in the "Counter Balanced Truck" category was made by the RX 70 Hybrid. The world's first mass-produced hybrid forklift thus decided the forklift's top league.
Decisive for the choice of the RX 70 Hybrid was its higher degree of innovation. He was the first diesel forklift with energy recovery and electric power transmission to set standards in forklift development and led the balancing of ecology and economy into a new era.
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/news-press/awards-and-accolades/ifoy-award.md)
- **[White Papers](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/white-papers)**
Discover the STILL white papers now and benefit from the expertise of one of the leading providers in the field of intralogistics.
## White papers by STILL – Knowledge to drive your intralogistics
Would you like to improve the efficiency of your intralogistics or learn more about the latest trends and developments relating to your processes? In our white paper section, you will find in-depth expert knowledge and practical information on innovative solutions to your intralogistics challenges.
From essential fundamentals and emerging trends to actionable recommendations, our white papers are designed to help you make smarter, future-proof decisions for your business.
Explore the STILL whitepapers now and benefit from the expertise of one of the industry’s leading intralogistics providers.
- Role of the WCS: The crucial role of the warehouse control system in driving the success of automation projects and preventing downtime.
- Classification and necessity: When a dedicated WCS becomes indispensable, and how it fits into the WxS software pyramid of intralogistics.
- Future-proof automation: The importance of scalability, flexibility, and integrated systems in reducing complexity and ensuring long-term competitiveness.
\*Published in 2026\*
**Download here**
- The basics of intralogistics: A clear explanation of all core processes from goods receipt to shipping.
- Complete process chain: A systematic overview of the seven key areas and how they are interconnected.
- Practical relevance: Illustrated with everyday examples and real-world use cases.
\*Published in 2024\*
**Download here**
- Challenges for logistics service providers: An analysis of the high cost pressures and need for maximum flexibility in the logistics industry.
- People in focus: The importance of ergonomics, safety, and efficiency in addressing the shortage of skilled labor in logistics.
- Strategic automation: The necessity of flexible and scalable automation solutions for the future competitiveness of logistics service providers.
\*Published in 2024**\*Download here**
- Megatrends and their impact: An analysis of how urbanisation, e-commerce and evolving customer expectations are transforming retail intralogistics.
- Automation and digitalisation: The central role of technologies such as automated guided vehicles (AGVs), autonomous mobile robots (AMRs), and intelligent material flow management systems in increasing efficiency.
- Sustainability, ergonomics, and safety: Focus on the need for comprehensive solutions for future-proof intralogistics that consider human and environmental factors.
\*Published in 2022**\*Download here**
- Industry-specific requirements: High technical, hygiene, and safety standards for industrial trucks operating in refrigerated and deep-freeze environments, with the use of specialised materials and systems.
- Automation and lithium-Ion technology: Digitalisation and modern drive systems as key factors in improving efficiency, hygiene, and flexibility in food logistics.
- Data-driven fleet management: Real-time collection and analysis of vehicle data to enable continuous optimisation and flexible adaptation to changing requirements.
\*Published in 2021**\*Download here**
- Efficiency gains through automation: Optimisation of material flow, reduction of inventory, and increased delivery frequencies through automated tow train systems.
- Flexible and scalable concepts: Presentation of various adaptable automation levels and technologies to suit individual requirements and infrastructures.
- Safety and modern work environments: Focus on certified safety systems and employee relief to create new value-adding tasks.
\*Published in 2020**\*Download here**
- Overview of industry characteristics and insight into key figures.
- Typical intralogistics processes and specifics of mechanical engineering.
- Information on trend topics such as li-Ion technology, automation, and fleet management specifically in mechanical engineering.
\*Published in 2019**\*Download here**
We are there for you.
**Do you have any questions or would you like personal advice?**
Then you've come to the right place. Our team of experts will take care of your request - individually and quickly.
Call a consultant
We are there for you – Monday to Friday between 8 a.m. and 6 p.m
Use the contact form
Write to us – we will get back to you within 24 hours
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/solution-competence/white-papers.md)
- **[Blog](https://still-websites-int1.c-2749.maxcluster.net/blog)**
Discover industry information, useful guidance, health & safety advice and the latest tips on materials handling.
# STILL Blog
### Contact us
Do you have any questions? We would be happy to assist you - by telephone, email or a face-to-face meeting.
!\[News & Press\](/fileadmin/\_processed\_/c/2/csm\_STILL\_FR\_BLOG\_Kategorieteaser\_04\_faq\_4K\_c4dfacc9c0.jpg)
\### News & Press
You want to be up to date about our product range and our development? Visit our News & Press section!
**STILL Blog – Discover industry information, useful guidance, health & safety advice and the latest tips on materials handling.**
All of our products can be found on our Homepage. There you will find the optimal solution for your material handling for every requirement. To find out the latest news concerning materials handling, visit News & Press.
Contact
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/blog.md)
- **[Exhibitions And Digital Events](https://still-websites-int1.c-2749.maxcluster.net/company/exhibitions-and-digital-events)**
STILL on the Road: We are on the road worldwide - and always there for you!
### Experience STILL and the latest innovations of the industry LIVE
\---
Exhibitions and customer days
The trends in intralogistics first-hand. Take the chance for a professional consultation with our experts.
There are currently no events planned.
### STILL Meet the Experts
**Digital fleet management - STILL neXXt fleet**
Our experts present the following use cases:
- Overview of the service costs of my fleet
- Overview of the most expensive trucks in my fleet
- Coordination of service rule appointments
- Coordination of FEM inspections
**Watch the recording now**
\### STILL Webinar
**Energy systems for cost-effective and sustainable intralogistics**
- structured assessment criteria for the selection of the optimum energy system for your applications
- comprehensive answers to all questions relating to requirements and use of the technologies
- a high level of specialist expertise from intralogistics and energy experts, who will explain the advantages and disadvantages clearly based on practical use
- practical tips about smart charge management
**Watch the webinar now**
### Webinar Warehouse Safety
**Safe operation of industrial trucks in the warehouse**
- A structured overview showing risks and hazards in the warehouse when working with industrial trucks
- A clear overview of solutions that help to prevent accidents and avoid harm to people and infrastructure in safety-sensitive areas
- Professional exchange with experts from a practical background
**Watch the webinar now**
\### Webinar Production Logistics
**Automated Guided Vehicles (AGVs) in Production Logistics**
- exciting presentations with concise hands on explanations of the benefits of each solution
- comprehensive answers to all questions about prerequisites and implementation
- the expertise of our experienced intralogistics and automation experts
- structured evaluation criteria to select your best choice
**Watch the webinar now**
### Webinar Automation
**Process automation with automated serial trucks (AGV's)**
- a structured navigation through the jungle of industry 4.0
- comprehensive answers to all questions about process automation with automated series trucks (AGV's - Automated Guided Vehicles)
- high professional competence of experienced intralogistics consultants and automation specialists
- practical, comprehensible and transparent information
**Watch the webinar now**
### STILL at the LogiMAT 2026
**Think smart. Act orange.**
From automation and warehouse technology to artificial intelligence, at LogiMAT STILL demonstrated how modern intralogistics works today and will work tomorrow.
**Watch the highlights now**
\### **STILL at the LogiMAT 2025**
**Think smart. Act orange.**
From automation and manual transport tasks to fleet management – at our LogiMAT booth, we presented our full portfolio of products and solutions for the intralogistics of today and tomorrow.
**Watch the highlights now**
### STILL at the LogiMAT 2024
**Making Intralogistics Smart. Together.**
All highlights and impressions from LogiMAT 2024
**Watch the recording now**
### Media library - Exhibitions and Digital Events
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[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/exhibitions-and-digital-events.md)
- **[STILL Video Library](https://still-websites-int1.c-2749.maxcluster.net/company/still-video-library)**
Discover the STILL Video Library - exciting insights, tutorials & innovations around intralogistics. Watch videos now and find out more!
# STILL Video Library
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/still-video-library.md)
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[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/news-press/newsletter.md)
- **[STILL Newsletter Archive](https://still-websites-int1.c-2749.maxcluster.net/company/newsroom/still-newsletter/still-newsletter-archive)**
[Markdown](https://still-websites-int1.c-2749.maxcluster.net/company/newsroom/still-newsletter/still-newsletter-archive.md)
- **[News & Press](https://still-websites-int1.c-2749.maxcluster.net/company/news-press/news)**
STILL keeps you informed
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- **[Detail](https://still-websites-int1.c-2749.maxcluster.net/company/newsroom/news-press/detail)**
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- **[404](https://still-websites-int1.c-2749.maxcluster.net/404)**
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